Yitel Hotel

Yitel Hotel Reviews

Yitel Hotel

No. 12, Jianhua South Road, Jianguomenwai Street, Chaoyang District, Beijing, ChinaView Hotel Details
Yitel Hotel
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Yitel Hotel Guest Reviews

4.8/5
Excellent
2133 review
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(2133)
Positive reviews(2103)
Reviews with photos/video(307)
Easy to get around(317)
Classy environment(246)
Awesome amenities(222)
Friendly front desk staff(172)
Delicious breakfast(128)
Close to metro(126)
Would stay again(107)
Negative reviews(30)
Lisa 丽莎
Superior Double Room(Intelligent customer control+zero pressure mattress+memory pillow+TV projection+small refrigerator)
Stayed in thg 7, 2024
Family
11 review
5.0/5
Outstanding
Posted on 1 thg 8, 2024
The hotel room was clean and comfortable. We loved the fact that we were able to do our laundry. That is definitely a plus if you want to travel light and not carry too many clothes. The location is also very convenient and there are plenty of shops and restaurants near the hotel. We enjoyed our experience in this hotel and will definitely stay here again in the future if we visit Beijing again.
6/10
Response from Property: Dear guest: Hello! We are very glad that your good comments are received by the hotel. The hotel has a superior geographical location and is very popular among guests. Thank you for your understanding and support of our service work. Your satisfactory evaluation is the driving force for us to continuously improve the quality of our service. We have always taken meeting the reasonable needs of guests as our service concept, providing each guest with personalized high-quality services, and providing each guest with a more comfortable stay experience. The hotel is located at No. 12, Jianhua South Road along Chang'an Avenue, in the center of Beijing. It is very convenient to go out and reach the surrounding attractions. We sincerely look forward to your return home! Hotel General Manager: Jetion Shang
Sophita23
Business Double Room(Intelligent Customer Control+zero Pressure Mattress+memory Pillow+TV Projection+small Refrigerator)
Stayed in thg 7, 2024
Family
16 review
5.0/5
Outstanding
Posted on 1 thg 8, 2024
Bedroom is nice and comfortable. Shower works well. The bed is also comfortable. Really enjoyed the laundry service. I found it very convenient to wash and dry my clothes. There was also a good ironing equipment. The room was cleaned everyday. They would leave new bottles of water everyday. Location is also great. The metro station is closed and there are good shopping malls nearby with lots of places to eat and choose from.
Response from Property: Hotel reply: Dear guest, hello! Thank you for choosing Yitel Beijing Jianguomen Hotel and giving the hotel good encouragement and recommendation. The hotel insists on delivering high-quality and warm service to every guest. In order to make every guest have a good stay experience, the hotel is equipped with an intelligent control system to provide guests with more technological and intelligent services during their stay. At the same time, the hotel also provides guests with free self-service laundry and gym, providing convenient services for friends who are traveling on business and like fitness. The hotel is also very close to the Capital Institute of Pediatrics, surrounded by business office buildings and convenient transportation. All hotel staff look forward to your visit again! Hotel General Manager: Jetion Shang
Anonymous User
Business Double Room(Intelligent Customer Control+zero Pressure Mattress+memory Pillow+TV Projection+small Refrigerator)
Stayed in thg 3, 2024
Couples
2 review
4.7/5
Amazing
Posted on 18 thg 3, 2024
Front desk not speak english then make hard to communicate but other thing are fine. Room does not had heater but able to request small heater, it does not make room hot bit enough for human stay in the room not too cold. First floor does not have good view. Breakfast is variety combined with some local food.
6/10
Response from Property: Dear guests, hello! Thank you very much for staying at Heyi Zhishang-Beijing Guomao Jianguo Store! We are very sorry that you had an unpleasant experience during your stay at the hotel. The hotel takes your feedback very seriously and will continue to strengthen and improve service and quality. The hotel is located in the business district, with convenient transportation and convenient travel. It has complete supporting facilities and a comfortable environment. It is very suitable for people traveling and doing business. We hope to provide you with better services in the future! Thank you again for your review. All hotel staff look forward to your visit again. I wish you success in your work and a happy life! Hotel General Manager: JetionShang
Su-Yin Michele
Business Double Room(Intelligent Customer Control+zero Pressure Mattress+memory Pillow+TV Projection+small Refrigerator)
Stayed in thg 3, 2024
Solo travelers
8 review
3.5/5
Posted on 25 thg 3, 2024
Staff don't have a warm or friendly service attitude in general, no smiles except for one female staff (quite tall, no glasses, maybe early 30s, slightly bigger build). Luckily the hotel is still new because housekeeping is not very good. Room was pretty dusty including thy air exhaust filter and even after I said so, it didn't get much better. For some strange reason, housekeeping kept leaving me with 3 new toothbrushes every other day! Quite strange since I never asked for any. Also, the in room cups were NEVER washed in the 6 days I stayed there and the hotel gave the reason that some hotel guests don't want things moved around. Sounds quite ridiculous since they provide coffee and tea in the room and yet don't wash the cups. I've stayed in hotels all over the world and this is the first time I've encountered this. The metro is also not that close by, and I ended up taking Didi or the bus most of the time.
Response from Property: Dear guest, hello! Thank you for choosing to stay at Yitel Hotel Beijing Guomao Jianguo Branch. Thank you for your valuable suggestions. We are a little disappointed that we didn't get your full 5 points. Maybe the hotel still has some shortcomings. I hope you can point out our shortcomings next time you come. We will try our best to do better. We will serve with our heart so that every customer who comes to the store can feel the warmth of home. I hope our service can bring you more surprises and touches. I look forward to your next visit! Hotel General Manager: JetionShang
Guest User
Business Double Room A(Intelligent customer control+zero pressure mattress+memory pillow+TV screen projection)
Stayed in thg 8, 2024
Couples
1 review
4.5/5
Great
Posted on 4 thg 9, 2024
Everything fine except nobody was able to speak English and no help to book the visit to Tiananmen Square.
Richardzhu
Business Double Room A(Intelligent customer control+zero pressure mattress+memory pillow+TV screen projection)
Stayed in thg 3, 2024
Travel with friends
5 review
3.5/5
Posted on 28 thg 3, 2024
The showerhead did not work properly and the room smelled like cigarette smoke.
Response from Property: Dear guests, hello! Thank you for choosing Yi Zhishang - Beijing Guomao Jianguomen Hotel and leaving your review. We are very sorry that we could not bring you a pleasant experience during your stay. The hotel sincerely apologizes. In response to your feedback, the hotel will make rectifications and take corresponding measures to improve the room environment and facility usage guidelines to enhance the guest experience. In order to give every guest a good stay experience, the hotel provides guests with free self-service laundry rooms and gyms, providing convenient services for those who are traveling on business and like to exercise. All the hotel staff look forward to your visit again! Hotel General Manager: JetionShang
Guest User
Business Double Room(Intelligent Customer Control+zero Pressure Mattress+memory Pillow+TV Projection+small Refrigerator)
Stayed in thg 7, 2024
Business travelers
1 review
2.7/5
Posted on 30 thg 7, 2024
Upon entering the room i found dirty stains on the floor, and on the table from a sticky blue substance. Also there was no hand soap available and when i asked the hotel they told me they do not provide hand soap.
Response from Property: Dear guests, hello! Thank you for choosing to stay at Yi Zhi Shang - Beijing Jianguo Store. Thank you for your valuable feedback to us. We have arranged for relevant departments to rectify the problems you reported. We will continue to work hard to improve service quality, meet the needs of guests, and strive to bring you better every time you stay. Satisfied with the comfortable stay experience. Looking forward to your next visit! Hotel General Manager: Jetion Shang
ilovemoihair
Business Double Room A(Intelligent customer control+zero pressure mattress+memory pillow+TV screen projection)
Stayed in thg 6, 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on 2 thg 7, 2024
The hotel is located at a convenient spot, about 10mins walk from YongAnLi station. The rooms are clean and basic amenities are provided. The perks of the hotel is that the laundry (including detergent) and dryer are free of charge. There is a simple and compact gym that can at any point in time only hold 3 pax (0900hrs-2100hrs). Gym towels are provided 👍🏼 The hotel is really decent except there were some other tourists smoking in the hotel rooms and you can smell it along the corridor.
Response from Property: Dear guest: Hello! Thank you very much for your positive review! Your satisfaction is the pride and honor of each of us at Home Inns and Yiren! We are very sorry for the inconvenience caused to you during your stay. In order to provide you with a comfortable stay , we will make unremitting efforts! Thank you very much! Again, all of us at Beijing Guomao Jianguomen and Yi Zhishang Hotel wish you and your family good health, happiness every day, and all the best! Thank you! Hotel General Manager: Jetion Shang
Guest User
Business Double Room A(Intelligent customer control+zero pressure mattress+memory pillow+TV screen projection)
Stayed in thg 6, 2024
Travel with friends
9 review
5.0/5
Outstanding
Posted on 19 thg 6, 2024
Very comfortable and nice location at Beijing, metro line1 nearby it was best solution
Guest User
Superior Double Room(Intelligent customer control+zero pressure mattress+memory pillow+TV projection+small refrigerator)
Stayed in thg 5, 2024
Family
1 review
3.2/5
Posted on 4 thg 5, 2024
In front of the window of the room was a wall. No view to outside, feeling like a jail room. Not so many choice of food at breakfast. Room cleaning was ok but toilet paper was not filled.
Response from Property: Dear guests, hello! Thank you for choosing to stay at Yi Zhi Shang - Beijing Guomao Jianguo Store. Thank you for your valuable feedback to us. We have arranged for relevant departments to rectify the problems you reported. We will continue to work hard to improve service quality, meet the needs of guests, and strive to bring you better every time you stay. Satisfied with the comfortable stay experience. Looking forward to your next visit! Hotel General Manager: Jetion Shang
Affian
Business Double Room(Intelligent Customer Control+zero Pressure Mattress+memory Pillow+TV Projection+small Refrigerator)
Stayed in thg 3, 2024
Couples
1 review
5.0/5
Outstanding
Posted on 22 thg 3, 2024
Even though there was a language barrier, the hotel staff was very helpful with all of our enquiries. They went the extra mile to help us feel at home. The location hotel was at a great, about 10 minutes away from the nearest station (if you want to travel budget). They offer excellent breakfast, room service, and the room was tidy and has USB port plugs, which saves the hassle to bring your charger. Definitely recommend this hotel for those who stays in Beijing for holidays.
Response from Property: Dear guests, hello! Thank you for choosing to stay at the Yi Zhishang - Beijing Guomao Jianguomen Hotel. Thank you for taking the precious time to share with us your experience and feelings of staying at the hotel on the APP. We are deeply honored to see your comments and have your support. and encouragement, we will be more motivated to serve every friend who is as loving as you. All the hotel staff look forward to your visit again. Hotel General Manager: JetionShang
Sayda
Superior Room (2 Beds)(Intelligent Customer Control+zero Pressure Mattress+memory Pillow+TV Projection+small Refrigerator)
Stayed in thg 7, 2024
Couples
5 review
4.5/5
Great
Posted on 18 thg 7, 2024
Helpful and friendly staff! We extended our stay with ease.
Zahraakli
Superior Room (2 Beds)(Intelligent Customer Control+zero Pressure Mattress+memory Pillow+TV Projection+small Refrigerator)
Stayed in thg 5, 2024
Couples
16 review
5.0/5
Outstanding
Posted on 26 thg 6, 2024
Love this place! Clean room and fit with budget, Thank you so much:)
Jules13747
Business Double Room(Intelligent Customer Control+zero Pressure Mattress+memory Pillow+TV Projection+small Refrigerator)
Stayed in thg 8, 2024
Couples
3 review
5.0/5
Outstanding
Posted on 2 thg 9, 2024
Very clean and great Customer Service
Response from Property: Thank you for your kind review. We take pride in maintaining a spotless environment and delivering exceptional customer service. Your satisfaction is our utmost reward.
Buxbt
Superior Double Room(Intelligent customer control+zero pressure mattress+memory pillow+TV projection+small refrigerator)
Stayed in thg 8, 2024
Family
1 review
5.0/5
Outstanding
Posted on 19 thg 8, 2024
clean. quiet away from the crowd.
Response from Property: Dear guests: Hello! Thank you for your affirmation of the hotel. We will continue to maintain a clean and comfortable environment to provide you with your praise. Your praise is the driving force for all our hotel staff to work hard. We sincerely hope that you will have a happy life and work, and live in harmony - Beijing Guomao Jianguo The store welcomes you to visit again, thank you!