Mercure Belgrade Excelsior

Mercure Belgrade Excelsior Reviews

Mercure Belgrade Excelsior

Kneza Miloša 5, Belgrade, 11000, SerbiaView Hotel Details
Mercure Belgrade Excelsior
Mercure Belgrade ExcelsiorMercure Belgrade ExcelsiorMercure Belgrade Excelsior
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Mercure Belgrade Excelsior Guest Reviews

4.7/5
Amazing
45 review
Verified reviews
Location4.7
Amenities4.4
Service4.7
Cleanliness4.8
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All reviews(45)
Positive reviews(44)
Reviews with photos/video(12)
Awesome stay(20)
Great location(16)
Great service(11)
Clean and tidy(6)
Easy to get around(5)
Negative reviews(1)
Guest User
Superior Room with Double Bed
Stayed in May 2024
Solo travelers
32 review
4.5/5
Great
Posted on May 12, 2024
Just an OK hotel. At first, I was given a room full of smoking smell even though the front desk lady seriously warned me of the none-smoking hotel. Then she happily switched me to another room; however, I found out at midnight that the air conditioning was not working and it wasn’t fixed until the following afternoon. Additionally, my room is not spacious at all, and the towels were a bit hard and rough.
Vadim
Superior Room with Double Bed
Stayed in Feb 2024
Solo travelers
16 review
5.0/5
Outstanding
Posted on Feb 18, 2024
Nice hotel on the center of Belgrade. Walking distance to all the attractions. Spacious rooms
Worldbeauty
Single Room
Stayed in Aug 2023
Business travelers
73 review
4.5/5
Great
Posted on Sep 1, 2023
the hotel is already walking in the center near the parliament, but the sockets in the room are inconveniently located! You have to move the bed to reach them!
Response from Property: Dear guest,Thank you so much for your review. We are happy that you liked our location in the center of Belgrade, within walking distance of all the major sites. Also, we wish to thank you for bringing the necessary improvements to our attention. We strive for constant improvement, and guest insight is immensely valuable for us, as it offers us a fresh perspective on our service and facilities.We hope to welcome you back to our hotel very soon!Sincerely,Milica MilovanovićMarketing CoordinatorMercure Belgrade Excelsior
Soomni
Standard Double Room
Stayed in Jul 2023
Couples
10 review
4.7/5
Amazing
Posted on Sep 26, 2023
Had a really pleasant stay. Great shower, comfortable but squeaky bed. The only thing that wasn't great was the very old elevator.
Response from Property: Dear Soomni,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Milica MilovanovićMarketing CoordinatorMercure Belgrade Excelsior
AYKUT ABDURRAHMAN
Standard Double Room
Stayed in Mar 2023
Family
4 review
5.0/5
Outstanding
Posted on Mar 30, 2023
Clean rooms, perfect locations and delicious foods. They are so helpful for your comfort. Thanks for everything.
Response from Property: Dear Aykut,Thank you for such a wonderful review. It was a pleasure to have you as guests in our hotel and we are happy that we have been able to do everything to make you feel comfortable and relaxed while traveling. Looking forward to your next visit.Kind regards,Milica MilovanovićMarketing CoordinatorMercure Belgrade Excelsior
tokwa
Standard Double Room
Stayed in Mar 2023
Solo travelers
19 review
5.0/5
Outstanding
Posted on Mar 31, 2023
good location. spacious room and friendly staff. need a shower curtain.
Response from Property: Dear Tokwa,We are grateful that you took the time out to leave us a review.We are happy to read that we have met your expectations regarding location and facilities. Thank you also for complimenting our service, we will make sure to share your feedback with our associates.Your feedback also helps us to improve services!Sincerely,Milica MilovanovićMarketing CoordinatorMercure Belgrade Excelsior
Iwana
Standard Double Room
Stayed in Sep 2022
Couples
10 review
5.0/5
Outstanding
Posted on Sep 19, 2022
Perfect location and absolutely comfortable ambient, quiet rooms , cozy bed ...no usb plugs by the bed. Breakfast is 1300rsd and you get a taste of Serbian flavours ( ajvar, kajmak, čvarci ) which we missed a lot 🙂 Absolutely adorable staff and service 🙂
Response from Property: Dear Iwana, Thank you for taking the time and reviewing your stay in our hotel. We are glad that you enjoyed it and happy that you liked our hotel. We are looking forward to your next visit!Kind regards,Selena DjordjevicMarketing ManagerMercure Belgrade Excelsior
2548_tj
Standard Double Room
Stayed in Dec 2022
Business travelers
25 review
5.0/5
Outstanding
Posted on Dec 23, 2022
Really Niiiiice. Comfortable room,easy to find,nicd breakfast
Response from Property: Dear Anonymous User,Thank you so much for taking the time and writing a review about your stay in our hotel. It is great to read that you were satisfied with your stay and we hope to welcome you back soon!Kind regards,Selena DjordjevicMarketing ManagerMercure Belgrade Excelsior
EMRAH
Single Room
Stayed in Mar 2024
Solo travelers
2 review
4.5/5
Great
Posted on Apr 3, 2024
Thanks
Guest User
Privilege Room
Stayed in Jul 2024
Friends
10 review
4.5/5
Great
Posted on Jul 25, 2024
Excellent location, in the center of the old city. 10 minutes from the main street, 25 minutes from the fortress, and relatively close to the church. I specifically chose a larger premium room. The 2 premium rooms were on the 1st and 7th floors. The room types are different. I looked at them and felt that the premium rooms all faced the street. On the second day, a gentleman at the front desk spoke very good English and gave a detailed introduction to the various attractions. He also agreed to a late check-out. Parking must be parked in the underground parking lot of the park opposite, where there is a machine for payment. Although there are many parking spaces on the ground, there is no payment machine. You need to go to the post office to buy a parking ticket, which is very troublesome. The breakfast is average and also belongs to the standard of Accor.
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Response from Property: Dear,Thank you for taking the time to leave such a detailed review! We're very happy to hear that you enjoyed your stay with us.We hope to welcome you back soon and provide an even better experience. Your Mercure Belgrade Excelsior team
Anonymous User
Superior Twin Room with 2 Single Beds
Stayed in May 2024
Family
105 review
5.0/5
Outstanding
Posted on Jun 4, 2024
There was another unpleasant incident on the day of check-in, but Ctrip solved it well. The hotel also showed sincerity in the subsequent services, which diluted the unpleasantness. Overall, it is highly recommended.
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Yizhanchadeshiguang
Single Room
Stayed in Mar 2024
Solo travelers
11 review
4.7/5
Amazing
Posted on Mar 24, 2024
The location is great, next to the Parliament Building and St. Mark's Basilica. The lobby is nice, and there are pictures of Belgrade city in the past in the corridor, which is very nice. There is a currency change machine in the hotel, which is very convenient. The room is a bit small, your knees will hit the wall where the toilet is, and the bathroom is also a bit small. Stayed for one night and then changed hotels.
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6/7
JessePoon
Standard Twin Room
Stayed in Mar 2024
Business travelers
37 review
5.0/5
Outstanding
Posted on Mar 18, 2024
The hotel is in the old town of Belgrade, just near the National Assembly (you can see it from the upstairs window). There is a park in front of the hotel, which is suitable for a morning walk. You can reach several surrounding museums on foot.
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Jiangzhaoliu
Superior Room with Double Bed
Stayed in Jul 2024
Business travelers
274 review
5.0/5
Outstanding
Posted on Jul 16, 2024
Mercure Belgrade Excelsior Hotel is a very good hotel. I have stayed here before. The transportation is convenient and the hotel environment is comfortable. It is a hotel worth recommending
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Response from Property: Dear Jiangzhaoliu,Thank you very much for your wonderful review!We look forward to welcoming you back on your next visit to Belgrade.Your Mercure Belgrade Excelsior team
Guest User
Superior Room with Double Bed
Stayed in May 2024
Business travelers
20 review
5.0/5
Outstanding
Posted on May 24, 2024
The location is very good, in the city center. You can visit this city with stories in your spare time.
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