Mercure Hotel

Mercure Hotel Reviews

Mercure Hotel

No. 31 Zhongguancun South Street (Shenzhou Building), Haidian District, Beijing, 100081, ChinaView Hotel Details
Mercure Hotel
Mercure HotelMercure HotelMercure Hotel
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1 night

Mercure Hotel Guest Reviews

4.8/5
Excellent
1832 review
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(1832)
Positive reviews(1816)
Reviews with photos/video(210)
Classy environment(180)
Friendly front desk staff(168)
Delicious breakfast(166)
Easy to get around(141)
Large rooms(113)
Would stay again(67)
Close to metro(55)
Delicious buffet(10)
Negative reviews(16)
LimBrenda
Superior Double Room
Stayed in May 2024
Business travelers
1 review
4.0/5
Very Good
Posted on May 24, 2024
Excellent service provided by the hotel staffs especially Mr Liu from concierge. Hotel room is clean and pretty too.
Response from Property: Thank you very much for taking the time to provide us with a review. It is a pity that this stay did not meet your expectations. However, your criticism and suggestions are the driving force for us to move forward. We hope you will maintain confidence in us and we will continue to optimize ourselves. Welcome to visit us next time.
Anonymous User
Atrium-view Double Room
Stayed in Jul 2024
Solo travelers
12 review
5.0/5
Outstanding
Posted on Jul 20, 2024
Such beautiful hotel with lovely and friendly staff, excellent service and very decent facilities. The walls are a bit thin so just beware, but overall it was a really nice stay and I had some good rests there!
Ding Li
Atrium-view Double Room
Stayed in Jun 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jun 17, 2024
Very good hospitality! I will definitely come back again! Thank you to the staff for making me feel at home
William Lord
Superior Room (2 beds)
Stayed in May 2024
Family
3 review
5.0/5
Outstanding
Posted on May 28, 2024
The room has prepared sleeping masks which were very convenient. They also gave small snacks and the children like them. It’s also convenient to go to bus stops and subway stations.
Guest User
Superior Room - City-View (2 beds)
Stayed in Apr 2024
Couples
1 review
4.5/5
Great
Posted on May 3, 2024
Positive: 1) Pretty clean hotel 2) Near to MRT station about 400m 3) Free access to washing machine and dryer for doing laundry. Negative: 1) No coffee machine available in the restaurant during breakfast. The coffee produced in the flask isn't nice. 2) Restaurant a bit small and times that we have to wait for seat.
Shekar Ramachandran
Atrium-view Double Room
Stayed in Apr 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on May 6, 2024
Overall experience was very memorable, very nice staff from reception to room service, very hygienic, excellent breakfast. Only challenge is they don't have any lunch or dinner that makes it difficult and can loose customers to hotel hotels which offer.
Guest User
Atrium-view Double Room
Stayed in Apr 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Apr 29, 2024
Everything is excellent in service from the hotel manager to every staff.Very warm-hearted,and I would like to overnight at the Mercure hotel again next time.
Guest User
Superior Double Room
Stayed in Apr 2024
Travel with friends
9 review
5.0/5
Outstanding
Posted on Apr 21, 2024
The concierge always greeted us with a smile every time we came in and out and asked if we needed any assistance. The housekeeping staff on the 8th floor is great!
Guest User
Standard Double Room
Stayed in Mar 2024
Solo travelers
6 review
4.7/5
Amazing
Posted on Apr 2, 2024
Very Instagram friendly. I felt like I should be posing for a photo shoot in the very aesthetic space. Service was also good, though they asked for a Chinese phone number from a foreigner who just arrived in Beijing. Also the central heating was on too high.
Karen
Standard Double Room
Stayed in May 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on May 12, 2024
Great location for concert at the Captial Stadium!
Guest User
Standard Double Room
Stayed in Oct 2023
Couples
4 review
3.2/5
Posted on Oct 31, 2023
Impossible to communicate if you do not speak Chinese. Basic English words such as “passport” should be comprehended
Response from Property: We are very sorry for the trouble caused to you. We will strengthen English training.
Guest User
Standard Double Room
Stayed in May 2024
Family
2 review
4.5/5
Great
Posted on May 19, 2024
Great service. Rooms were newly furnished.
Guest User
Superior Room - City-View (2 beds)
Stayed in Dec 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Dec 23, 2023
Helpful staff, clean hotel, warm room. I'll recommend to friends :)
Xiaosong Ma
Deluxe Room (2 beds)
Stayed in Jun 2023
Family
1 review
5.0/5
Outstanding
Posted on Jun 27, 2023
Nice stay, with good amenities. Very good service, with problems settled immediately. Generous free drinks and decent breakfast. I wish there is more storage space though.
Guest User
Standard Double Room
Stayed in Jul 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Jul 16, 2024
Very good location.