Clarion Hotel Bergen

Old hotel, a bit like Shanghai Beijing Hotel, buffet breakfast is also good, the room is relatively large. The location is very good, the central area is right outside, and there are many famous buildings nearby

很好，挺滿意

The hotel itself is not bad, the location, breakfast, and room are all good, but check-in and check-out took me a lot of time. I arrived at the hotel around 2 o'clock, and the front desk said that the room was not cleaned yet, so I put down my luggage and said I would be back after 3 o'clock; but when I came back after dinner at 4 o'clock, the room was still not cleaned, and I had to wait for at least 15 minutes; when I checked out, the front desk was busy, and there were many people waiting in line, and it took another 10 to 20 minutes.

The room is big and clean. The location is also very good. You can walk to everywhere. But the service is terrible. This is the first time I give a bad review to a hotel. I have stayed in so many hotels, but this time is the worst. Especially the blonde girl named Kaja, she ignored us. When we booked breakfast for the family room, 2 adults and 2 children, Ctrip marked that the children's breakfast should be paid at the front desk. This girl asked me countless times that you booked two people, and I said yes, two adults and two children in the family room. It felt like I couldn't stay because the two children were not registered. I asked the manager and asked me to pay for the children's breakfast. The attitude was very bad. Then we asked her if the hotel had a shuttle bus to the airport, and she said perfunctorily that the hotel did not have one, but the airport provided one. I asked her how to book it, and she said that we would get on the bus behind the hotel and check it online by ourselves, but she didn't even say which website to check. This service is terrible. Service: Bad! It's hard to say whether it is discrimination or not, anyway, the indifferent attitude towards us is really unbearable!