Hotels Near Kleingartenkolonie Johannisberg e.V. in Berlin

The staff at the hotel is awesome! Can't express enough how much we appreciate their kindness, knowledge and customer focus. Deep respect to such amazing team! Our small room was... small, but very clean. The beds and pillows were soft and comfy, the linens and towels - pristine while. The room was cleaned daily and towels were changed as requested. Plus a lovely view from the window and aroma of the blooming linden trees. A few things shocked us initially. It was an unpleasant surprise to see that there are no room amenities: no kettle, no tea, no cups, no drinking water. Only two glasses and the bottle opener. Unpleasant discoveries continued after visiting the bathroom. Again, no toothbrushes, no toothpaste, no shampoo & conditioner (only washing liquid inside the shower stall and next to the sink), no slippers, no even shower cap! I am not mentioning the bathrobes... Since we had with us our own slippers and shower cap, the absence of the basic stuff offered everywhere else around the globe, did not spoil our stay. But honestly, for €145 euro per night I really expected more. So come prepared, bring all small items that could make your stay comfortable, and you will have a great stay, as we have had.

sadly we have very bad experience with The receptionist The receptionist behaved with us in a very very very disrespectful manner. This happened on Saturday night at 2:30 am The hotel door was locked and we were outside in the cold weather for a time Then he prevented me from taking my girl to her room, even though I told him that I would not stay here and that I would leave in five minutes, Then he refused to sit my girl in the lobby and asked us to leave or he would call the police and started threatening us in a manner without respect and screaming as if we were in his house and not in a respectable 4-star hotel !!!!! Then I asked him to call the manager but he yelled at me and told me that he is the manager and he does not have a manager Then he started repeating words in a strange language, maybe Hindi or Arabic, as if he was cursing us If he was able to erase this complaint from the e-mail, we will send it to several other places and we will put it in the description on the Internet and in booking and in all places because we do not accept to pay and book for a room in a respectable hotel and receive insult instead of a good word and good behavior He must learn to speak with customers with respect and tact and Etiquette ..I am a teacher and my girl is a marketing director. If he requested an extra amount, we would not refuse to accept and pay him I am sure the management of Hotel they will do something for keep the customers and people with good trea**ent and good services

„+“ • nicely arranged apartment • very nice bathroom with window • no noise outside during the night so I could sleep with opened window • very balanced/rich breakfast (incl. vegan options) • generally clean • ecology: you can skip the room cleaning/towel change and get a free drink • puplic transportation: 8 min walking to the next subway station ~ • receptionists were very kind but some of them rather neutral/passive, some occupied themselves with their private smartphones as long as no guest was requesting their attention • the apartment on 19 m2 is officially an apartment because of the tiny kitchenette but it did not have the homely appearance of an apartment in which you would like to spend more time than in a normal hotel room • parking: all parking spaces in the street in which the hotel is were occupied but I could find a free parking space in a different street very nearby - • there were no towels in the apartment • the shower mat was dirty/used -＞ in both cases the staff helped me immediately • the kitchen in the apartment could not be fully used because there was not even a pot or a pan • the very few kitchen utensils were stored in a plastic bucket that was located in the open cupboard where you put your clothes and this bucket looked like a rubbish bin

The location and the hotel itself is great. Next time I will stay here. There were two points I would like to underline : first there was a small problem in the first room I got - as soon as I pointed it out, I got a new room immediately. A ver constructive way to deal with problems. I appreciate it. Second, the attitude of staff, they are helpful and explain you everything you ask them.

I went to this hotel for a mid-week vacation with my lovely daughter. With an UBER it was about 10 Euro to get to the hotel. Check-in was smooth, the older man behind the desk wasnt overly friendly but rather efficient and that was fine. We paid the tourist-tax and got one room-key for our room. We paid online about 80 Euro a night and we got a room with three beds at the back. The room was clean and simple. A desk with a big-screen TV, a shower-room with a toilet and a wash-basin. The shower was ok but we didnt like the shower-curtains. Also the water would be warm for about five minutes but it didnt bother us. Everyday cleaning with new linen and towels. In the morning you can have breakfast but you have to pay for it. We didnt use it. The hotel is set conveniently in the middle of Berlin near Kurfurstenstrasse and Dam. Near the U-Bahn and busses.

The hotel is clean, modern and well-staffed. What was missing for us was warmth and the expected level of hospitality. During our 5-day stay, nobody ever said hello, goodbye or communicated in any manner unless we asked a direct question. When I checked out, the only thing the receptionist said was to remind me I had borrowed an electrical adaptor and to return it. I travel frequently and expect hotels to be warm and welcoming. Also, when I checked in I was given no hotel information other than the E25 breakfast hours. I'm sure it's wonderful, but I since only have coffee, there is no reason to pay 25 euros. Because we didn't go to breakfast and the receptionist didn't tell us, we missed many features of the hotel we might have enjoyed. To further our disappointing stay, there was no printed hotel info in our room other than a book about the featured artist. I hate QR codes, but when I scanned the hotel's, it gave sp**** information. The hotel lobby isn't welcoming and I didn't go to the bar until my last night so was unaware of all the things Art'otel would have liked me to know. The magazine was interesting and beautiful. Why isn't there a copy in guest rooms? The local information and maps were available in the breakfast area, but we didn't go there and weren't offered them by hotel staff. One of the reasons I chose the hotel was the pictures of beautiful bathrooms with tubs. Sadly, the website fails to mention that tubs are only available in expensive suites. Our visit, while nice, was overpriced. We paid for hospitality and a good room, but only the room was up to the expected standards. Very disappointing.

By the time this incident happened, I have already completed a 4 days stay in the hotel and was willing to increase my stay. For that purpose, I went to Mrs. Hausweld and asked to please consult the availability and the price of the rooms for extra nights. In response, I was told that the final price, including the city tax for 3 additional nights would be 350 euros with breakfast included. Consequently, I was willing to go along with that reservation and requested to pay by card. Afterward, then Mrs. Hausweld offered me the POS terminal to go along with the payment, and the amount ascended to 419 euros. Due to that unexpected difference, I kindly asked for an explanation and was told that 419 euros were the final price, and if I was not happy with it I would need to leave the hotel immediately. As a result, I kindly refused to pay that amount and asked her to please consult the price for two nights instead of three. In response to that, the front desk manager told me that no more rooms were available for me and that I needed to check out now and leave the hotel. Following that conversation, I went on Booking.com and reserved a room for the same days, without breakfast, and surprisingly rooms were still available. Next, I went to the front desk and asked to please pay for my booking Mrs. Hausweld looked at me in an unfriendly manner and told me she could not find any reservation. After 5 minutes of searching, she could finally open my booking. Then, although I already provided a credit card in my booking, she asked me to show it to her because she was not believing that it was not mine. I answered that the card was in effect mine and offered her to have a look, but it did not have any numbers on it. So she got ahead to request me to write down my credit card details, including the CVV code, on a piece of paper as ”a security”. Afterward, I was asked again by her if I would like breakfast or not, despite I selected the no breakfast option on booking.com. A moment later I was offered the POS terminal to pay by card, which stated an amount 30 euros higher that the price I booked the room for on this site. Due to the reoccurrence of the same, previous situation again, I refused to pay and respectfully asked her why the price was higher again. Mrs. Hauweld answered in a very disrespectful manner that I asked her to have breakfast included and that I was confusing her again. After that situation, I kindly asked them to speak with her supervisor. She answered, that she had no supervisor and was the only person working in the hotel for the whole weekend. That experience left me in complete disbelief of her professionality and her being in that important role in the hotel. However, despite that bad experience with that particular staff member, I would like to note that the other front desk managers were very friendly and helpful at all times.

We were in Berlin for a football match of our VfL Bochum and chose the Estrel because it is centrally located and you can get everywhere from there. Not far from the Sonnenallee S-Bahn station, we were greeted in a friendly and courteous manner at reception. The rooms are OK, if a little shabby, unfortunately the air conditioning was not really usable, you would wish for more modern functions these days. The breakfast was completely fine. What bothered me a little was that it was very, if not too warm everywhere in the hotel. And that was when the outside temperature was 20 degrees, I don't want to know what it's like in midsummer. Overall everything was OK, but I wouldn't necessarily book the hotel again.

I recently visited this hotel with my boyfriend and I was very impressed. We arrived a little before check-in and we were allowed to go to our room. the room was very spacious with an extremely comfy bed and amazing shower. Also on the last day our flight was not for a while and were were allowed to wait in the lobby after checkout which had lovely sofas and seating areas. It was quiet and there were people working in there. The staff were very lobely and was great for the price.

Stayed here while visiting our daughter, it is literally a couple of steps from a U Bahn station so could not be more convenient. The staff were very helpful and professional, with a 24 hour reception. You have a code to enter your room which is great so no keys or cards to lose! Our room was spotless and there were nice quality sheets on the bed. The room was very warm which was great as it was -6 C outside but we were also able to open the window for fresh air which we loved as a lot of hotels do not allow this.We didn't eat breakfast so cannot comment on this but there are snacks and drinks available to buy in the reception if you need them. Will definitely stay again when we visit.