Hotels Near Reuterplatz in Berlin

Overall it was a big, clean and nice room. The only downside was the slightly high noise level from the street outside and from my snoring friend (however, not the hotel's fault).

During my recent stay at your hotel, I encountered a number of issues that affected my overall experience. While the hotel appeared relatively new and clean, there were several areas where improvements are needed. 1. Blocked Floor Drain: One evening, as I prepared to take a shower, I noticed that the floor drain was completely blocked. This was highly inconvenient and unexpected. As a hotel guest, I believe it is not my responsibility to unclog drains manually. The task was unpleasant and should have been addressed by the hotel staff promptly. 2. Lack of Proper Cleaning Services: The cleaning services provided during my stay were disappointing. We had to repeatedly request basic cleaning essentials such as vacuuming and toilet paper. It was frustrating to spend a significant portion of our vacation time coordinating with the cleaning staff, especially considering that our requests were not excessive. 3. Inadequate Floor Cleaning: Upon arrival, we noticed that the floors were dirty and had not been properly vacuumed. This gave a poor first impression and indicated a lack of attention to detail in maintaining cleanliness. 4. Inconsistent Trash Management: The handling of trash was inconsistent. While one of the trash cans was emptied, the other remained full, suggesting an incomplete job by the housekeeping staff. Consistency in maintaining cleanliness is crucial for a pleasant guest experience. 5. Inconsistent Towel Change Service: The towel change service was also inconsistent. Some days, the towels were replaced, while on other days, they were not. This inconsistency can leave guests feeling uncertain about the level of service they can expect during their stay. 6. Misleading Information about Air Conditioning: One of the most significant issues we faced was the absence of the air conditioning system that was promised on ***********. This was particularly problematic as we had a family member with asthma, and the lack of cool air aggravated their symptoms. False information provided regarding amenities is not only misleading but also poses potential health risks to guests. I hope this review provides comprehensive feedback that will assist the management in identifying areas for improvement. It is my sincere hope that necessary actions will be taken to rectify these issues, ensuring that future guests have a more positive and comfortable stay at your hotel. Due to these problems, we decided to check out a day earlier than planned. We hope to hear from you regarding our concerns and the appropriate resolution to address the issues we encountered during our stay.

Hotel room was small and clean. Great quiet location.Large reception area. Will stop there again without hesitation. Will never book through Trip.com again. Both flights were cancelled. Ryan Air informed us for the departure so we changed to the night before arriving late and extra nights accommodation needed. The app still has us flying on the original date. The return flight was cancelled and the app stated we were checked in and even gave details of check in gate. This meant another night in a hotel and hundreds of pounds extra to fly the next morning. The app is useless. Book direct with the airline and watch Google as it steers you towards Trip.com automatically. The helpline does not answer the phone. Generic answers are useless just like Trip.com Please publish this!

This is a modern functional hotel (which we booked via BA holidays) apparently popular for conferences, so you get the picture. Four of us went for a city break. The hotel is well situated within easy walking distance of Gendarmenmarkt. Spittelmart U-bahn is 2 minutes away. Easy and welcoming check-in. Our rooms were comfortable and spacious. The bathroom had an excellent walk-in shower although the wash basin had the depth of a birdbath. What was surprising was the amount of wasted space in the bedroom with a great void between the bed and the door which could have been used for some proper drawers and shelves. As it was, there was only 1 drawer and 3 shelves, one of which was useful only if you were 2 metres tall (see photo). The wardrobe, if you could call it that, was an open hanging space, but it was situated at right angles to a padded seat (see photo) making accessibility difficult and there was only one chair in the room. Tea-making facilities were available but instant coffee only and powdered milk. We used to take a small jug of milk from breakfast and keep it in the fridge. There was a very good and comprehensive breakfast with just about everything one could want. As a morning tea drinker I cannot comment on the coffee which came from a machine, but there was an excellent selection of leaf teas. The hot food was OK, but nothing cooked to order so that eggs were either warm scrambled or hard boiled. Staff were very helpful and dishes promptly refilled. We didn’t use the restaurant for dinner as the menu looked pretty basic but there are restaurants within walking distance. All in all, nothing special but I would still recommend it for a short stay.

I recently visited this hotel with my boyfriend and I was very impressed. We arrived a little before check-in and we were allowed to go to our room. the room was very spacious with an extremely comfy bed and amazing shower. Also on the last day our flight was not for a while and were were allowed to wait in the lobby after checkout which had lovely sofas and seating areas. It was quiet and there were people working in there. The staff were very lobely and was great for the price.

Stayed here while visiting our daughter, it is literally a couple of steps from a U Bahn station so could not be more convenient. The staff were very helpful and professional, with a 24 hour reception. You have a code to enter your room which is great so no keys or cards to lose! Our room was spotless and there were nice quality sheets on the bed. The room was very warm which was great as it was -6 C outside but we were also able to open the window for fresh air which we loved as a lot of hotels do not allow this.We didn't eat breakfast so cannot comment on this but there are snacks and drinks available to buy in the reception if you need them. Will definitely stay again when we visit.

Everything without a problem. Good breakfast. Elevator. Only a few parking spaces. You can park on the street. Pleasant surroundings of single-family houses. Perfect for a short stay. Quiet, no parties.

Second time to be here. Location is not that far from the airport but the bus takes long wait. The staff told me the shuttle service is no longer available, so you have to take either taxi or bus. Room quality is good. The Vibes in the lobby is good too. Everyone else get a welcome drink in the bar.

By the time this incident happened, I have already completed a 4 days stay in the hotel and was willing to increase my stay. For that purpose, I went to Mrs. Hausweld and asked to please consult the availability and the price of the rooms for extra nights. In response, I was told that the final price, including the city tax for 3 additional nights would be 350 euros with breakfast included. Consequently, I was willing to go along with that reservation and requested to pay by card. Afterward, then Mrs. Hausweld offered me the POS terminal to go along with the payment, and the amount ascended to 419 euros. Due to that unexpected difference, I kindly asked for an explanation and was told that 419 euros were the final price, and if I was not happy with it I would need to leave the hotel immediately. As a result, I kindly refused to pay that amount and asked her to please consult the price for two nights instead of three. In response to that, the front desk manager told me that no more rooms were available for me and that I needed to check out now and leave the hotel. Following that conversation, I went on Booking.com and reserved a room for the same days, without breakfast, and surprisingly rooms were still available. Next, I went to the front desk and asked to please pay for my booking Mrs. Hausweld looked at me in an unfriendly manner and told me she could not find any reservation. After 5 minutes of searching, she could finally open my booking. Then, although I already provided a credit card in my booking, she asked me to show it to her because she was not believing that it was not mine. I answered that the card was in effect mine and offered her to have a look, but it did not have any numbers on it. So she got ahead to request me to write down my credit card details, including the CVV code, on a piece of paper as ”a security”. Afterward, I was asked again by her if I would like breakfast or not, despite I selected the no breakfast option on booking.com. A moment later I was offered the POS terminal to pay by card, which stated an amount 30 euros higher that the price I booked the room for on this site. Due to the reoccurrence of the same, previous situation again, I refused to pay and respectfully asked her why the price was higher again. Mrs. Hauweld answered in a very disrespectful manner that I asked her to have breakfast included and that I was confusing her again. After that situation, I kindly asked them to speak with her supervisor. She answered, that she had no supervisor and was the only person working in the hotel for the whole weekend. That experience left me in complete disbelief of her professionality and her being in that important role in the hotel. However, despite that bad experience with that particular staff member, I would like to note that the other front desk managers were very friendly and helpful at all times.