Hotels Near Harry Winston in Beverly Hills

Let me start with the positive. It’s a beautiful hotel that is very minimalism and I stayed in a loft terrace room which was spacious and comfortable and had a great view of the city. In addition as a Titanium member they offered me an upgrade to a suite but as it didn’t have a view I decided against it. Now for the staff and management. I had a charge added to my bar tab that I did not authorise and a valet charge added when I did not valet park. Two staff members here were dishonest and the management, both front office and director of sales seem to think that this is acceptable and did not apologise. They did refund me those charges. And give me back the resort fee. But they told me there was no wrong doing happening at the hotel. I am of the opinion that if someone in the bar adds a service tip that was not authorised that this is fraud. It was a purposeful and deliberate act with the expectation that I would not notice. And clearly an understanding that the management would let it slide. I have spent over 80 nights in Marriott hotels this year, including more expensive brands than this hotel and I’ve had better experiences and better management. Any hotel that allows employees to commit fraud and says no wrong doing happened and does NOT apologise should be investigated and anyone who stays at this hotel should be weary. I’d strongly advise double checking your folio when you leave the hotel. I’m very, very disappointed with this hotel management and Marriott. Be warned.

Hotel location is general, travel car rental or Uber is better, stayed for four nights, the first night of the deduction of 400 knife pre-authorization, was informed, the second and third night respectively deducted me 35 and 250 knives, is Did not say, the hotel front desk can not find out why the deduction, only contact with the bank overnight, for a long time, the room service also stole a new doll with a tag? I also thought it was rubbish, but it was really unhappy anyway.

My fiancé and I stayed at the Mondrian LA for 5 days at the end of July. We had a rough start to the trip, our luggage got lost (thanks to air Canada) and our reservation was lost once we got to the hotel. Marie Verdugo was patient, caring and extremely helpful and didn't give up on us. Our reservation was then found and from that point on the hotel was very generous and giving, we can't thank Marie and the whole staff enough! We will for sure be back!

Hotel closed to Universal studios, walking around 5 minutes. Great room, clean. The only bad was check in time waiting too long. We were arriving 12 pm and we had to waiting till 4 pm to get our room.

We stayed for 5 nights, and it’s been one of the best experience visiting USA. The lobby is beautiful, the location is beautiful with ocean beach views, and the staffs here are world class. Lucian has been very helpful correcting the numbers regarding the dining during the stay and clear up all the confusion. On top of that, he gave an excellent service, being super friendly, yet very professional. I really enjoy talking to him, and I’m sure other guests seem, too. We’ve also been ordering from the dining room and the meals have been delicious, whether it’s the crab cake, the caramel cheesecake, the Oceana burrito, and more. Additionally, we have always run into Lucian, and he always gives us a welcome smile! Lucian really makes the dining experience here more special, and I’m grateful to have him around in the hotel throughout our stay! Overall, a very luxury and comfortable stay! We’ll really miss this place! Hope to come back in the future! -Ploy :＞

The staff when I checked in was so nice and funny, and my roommate were so nice. The room actually clean and it made me feel like in college. I’ve made some friends there. And the location was very good. Walking distance to the beach and several restaurants and bars.

There is no sense of security in the neighborhood. Very small lobby, not the concept of the domestic Ritz-Carlton, it seems that the apartment lobby, there is no service, the service such as water has to make a few calls before sending it, I feel that no one is serving the whole hotel.

Could easily be zero stars. Original room was 93 degrees upon check in, the air conditioning unit was poor by anyone's standard, we asked to switch rooms. They did not offer to come get our bags, or move us to a new room so we brought our luggage back down to the front desk. We were then given a second room. Again, no offer made to accompany us and see if the new room was up to standards. This room was 92 degrees upon entry. After a second phone call, they sent up staff to change the filters on the AC unit. That team told us the AC was functioning well and blowing cold air (it was blowing cold air as if you had a few ice cubes in your mouth and blew on my neck) and to use the blackout curtains (after a sort of condescending explanation of what blackout curtains do) and give it some time for the AC to work. We went out to dinner for about two hours and came back to a nice cool 87 degree room. We once again took our belongings back downstairs. We were then told by the front desk staff that since we booked a room with a king size bed all of those rooms faced the sun and would all have similar problems (why would that be an acceptable answer?) and they could do nothing more for us since they accommodated us once already. I had no idea their idea of accommodating someone was to put them in a room with the same problem that the previous room had but what do I know, I am not in the hospitality industry. We were then told that the hotel was completely booked so no further ”accommodations” could be made. We asked for a refund and this is the first time they reacted with some conviction, they were happy to let us leave. Must be nice to be able to turn away business. At no time were there any apologies, any remorse, just matter-of-factly let us leave. My wife and I don't argue or yell, we never feel its worth it, but we left angry and hotel-less on a Saturday night in Los Angeles. We scrambled to find a new hotel but the damage was done, they took our entire Saturday away from us, which no refund could ever compensate for, they temporarily took our joy to be in town on our own as we are parents and do not get much time away. We did take our business elsewhere, to a Hilton, they seem to understand that to relax you need a room that is slightly cooler than a sauna. We were able to salvage the remaining days of our trip. Also the elevators at the Freehand are old (charming?) and constantly in use because of the rooftop bar so it took us waiting for a few packed elevators to get up and down to the hot AF rooms which probably added to our level of frustration. But it was mostly the Sahara like environment of the hot room. Did I mention the rooms were hot? Also maybe use a free hand to open a book on what hospitality looks like, I think your staff may be surprised. (see what I did there?)

2 night stay on August 12-14 during a weekend in Hollywood. Property is located just a couple of minutes from Burbank Airport. Like most airport hotels, the surrounding area is more industrial, but the property is nice with easy access to the freeway. Standard King room. Spacious, nicely redone. Comfortable bed, secured parking if you find a space in the gated courtyard. Standard free hotel breakfast included. Small pool was always in use when we were on property during pool hours. Nice fitness center as well. Just minutes from Warner Brothers Studios, and a quick trip to Hollywood. Once past the airport, beautiful older neighborhoods with small restaurants mixed in with the larger businesses. L.A. area hotels are not cheap, and we did reserve this based on the more budget-friendly (compared to actual Hollywood locations) rates. A solid choice for an area visit.

Front desk, housekeeping and restaurant are all welcoming and accommodating. It feels like home. Rooms are very clean and well maintained. The location is close to restaurants and Los Angeles International airport.