Popular Bexar County 4-star Hotels

Had never heard of Hilton Canopy before this trip. Now I want to know where the others are. Wonderful friendly staff, comfy room, great bar and restaurant, quirky decor, perfect location on the Riverwalk that made it central to so many activities. Will definitely stay here next time we’re in town.

Mostly good! Grounds beautiful, water park wonderful with one of the best lazy rivers ever. Staff very friendly. Room was clean. Only really negatives is that my balcony was very dirty, needs a good cleaning. Another negative is that the only dining and shopping available without driving is on site. Lastly, WiFi is not free and costs $15 a day. Would I stay here again? I don’t know. Price expensive and staying for business I didn’t pay personally, but to bring my family would be pricey, especially when it’s meal time.

I was double charged aside from the 43 dollars/ per night parking fee and when I called customer service, I was told that this was a split bill. The receipt that I got from the hotel states one charge but I was charged that price, plus another charge of twice that amount. Customer service refused or was incapable of explaining to me why I was charged twice. I suggest that you do not stay at this hotel.

My husband and I did a weekend getaway.the whole experience from check int to checkout was lovely. Upon check in i mentioned how rare it was for us to get away because we care for my 87 yr old Mom who has Alzheimer's. Yajaira was so sweet and unexpectedly upgraded our room to one with a balcony overlooking the Riverwalk . What a treat. The hotel is very clean and there is hand sanitizer conveniently located throughout. Everyone was very friendly and welcoming. Housekeeper greeted us whenever they saw us in the hallway. It is obvious that the staff enjoy working at this hotel. The bar manager has been there 37 years and one bartender we spoke to had been there for 13 years. If you need referrals ask the staff. Our bartender suggested Boudro's for dinner and it was marvelous. The location is close to shopping and restaurants. We would definitely stay here again.

A little tricky getting codes to get in etc. but overall good. A bit noisy at night due to being in the middle of the action downtown which isn't bad for a lot of people. If you are there to have a good time it's perfect. Lot's of cool things and places to explore nearby.

At check-in Israel the bellman was the only saving grace from this weekend stay. A four or 5 bubble rating is not just about the room or the view. In this case both were great. It is also about the service and amenities. I requested a bathrobe for my husband and myself. Unfortunately, only one of the two had a belt. I requested that our car be brought to the front as advised 20 minutes ahead of when we needed it. We even spoke directly with the valet and explained that we were going to get breakfast and would easily be back in 20 minutes. Well, 20 minutes later when we returned, there was no car. So, we waited about 15 more minutes just to get the car. We wanted to order room service for lunch but there is no room service between 11am and 5pm. Forget about maid service. I made 3 unanswered calls to the desk on our room phone and finally called the hotel from my iPhone on the main number. When we got back about 11am, the room had not been done. Oh, by the way, you have to request that room service be provided each day which I had done at check in. I was told that there was no guarantee that room service would be provided when we were out of the room after 5 PM that evening. I was also given the wrong excuse: “We’ve been very busy” with no “I’m sorry and I’ll get it corrected as soon as possible.” My husband found a maid in the hallway and asked her to clean the room…which she did right then. Getting help with our luggage on check-out was also a comedy of resourcefulness. We personally asked a bellman when we entered the hotel to help us. He said that he would be right up with the cart. So, 15 minutes later, I went out into the hallway and spotted a bellman in the hallway about 3 doors down. He said that his understanding was that the bellman had called the room (??) and that no one had answered (??) so he decided not to come up with the cart (!) and had cancelled our request(!). Incredible. So, at this point, the other people were not ready, so the bellman asked if he could come back after he helped my husband and me down. They were nice enough to agree to that arrangement. The hotel failed miserably for us on this stay.

Luis R. and his Valet team were amazing! Hands down the most attentive professional, and caring individuals. The entire staff was eager to serve and always inquiring if there was anything that would make our stay better. The room was beautiful and the location was perfect. Across the street from the Riverwalk and a 3 minute walk from the Historic Cathedral. The heated pool was a lovely place to wind down even on a chilly night. We would definitely stay again and recommend to anyone.

The location is pretty good, the Alamo is cross street, the fever walk is walking distance too, I ordered a king room, the room is pretty small, and you can see the decoration is really old, the shower curtain is worn out. And there is no drinking water in the room, I went out to the vending machine but the bottle water never came out after I paired and selected my item.

This Hilton is surrounded by other big name hotels. However this hotel offers all the benefits of the Hilton brand but is a stones throw from SeaWorld. The hotel is very clean with an excellent staff. From the minute you walk in the staff is there to serve with a smile. They have breakfast (omelet's made to order) in the morning, and bar/evening food service starting at 16:30. I see there was a review that said the housekeeping was not adequate. They don't clean the rooms daily but if you need it daily just let the front desk know and they will be more than happy to take care of your request. I'm here for business and hade some requirements that the manager worked with us for rate/conference rooms etc.. and For me, this is a nice hotel and the staff really bumps it up a notch.

The hotel is on the edge of downtown San Antonio, 5-10 minutes by taxi from the popular attractions Alamo Plaza and river walk! The hotel is a bit old, but in the upgrade, in addition to high-end hotels, Hilton feels that there is no new Marriott in the mid-range ...