Hotel Excellency

The hotel, in its architectural grandeur and provision of amenities, certainly aspires to 5-star status. Crisp linens, thoughtfully arranged rooms, impeccably clean bathrooms, and a pervasive air of freshness – these elements undoubtedly contribute to a luxurious ambiance. The pool and gym, though perhaps not Olympian-sized, are certainly adequate for a discerning traveler. However, this symphony of amenities is tragically marred by a disconcerting lack of customer focus. Obtaining a simple plate or cutlery for in-room dining inexplicably necessitates ordering a full meal – a curious approach to hospitality, to say the least. And the audacity of charging extra for a late checkout, despite the distinct possibility of empty rooms, borders on the absurd. Furthermore, the hotel's strategic location, directly adjacent to the railway station, while perhaps convenient for some, presents a rather unsightly and chaotic entrance. The constant throng of auto-rickshaws vying for attention hardly exudes an aura of tranquility. Perhaps most perplexing is the apparent obsession with sales targets, which seems to overshadow the fundamental principles of customer service. If the shift managers were to prioritize guest satisfaction over revenue generation, this hotel could truly ascend to its intended level of excellence.

The hotel, in its architectural grandeur and provision of amenities, certainly aspires to 5-star status. Crisp linens, thoughtfully arranged rooms, impeccably clean bathrooms, and a pervasive air of freshness – these elements undoubtedly contribute to a luxurious ambiance. The pool and gym, though perhaps not Olympian-sized, are certainly adequate for a discerning traveler. However, this symphony of amenities is tragically marred by a disconcerting lack of customer focus. Obtaining a simple plate or cutlery for in-room dining inexplicably necessitates ordering a full meal – a curious approach to hospitality, to say the least. And the reception staff, to put it mildly, appear to have a tenuous grasp on basic guest information. Despite confirming full payment upon arrival, I was subjected to repeated inquiries about my stay, culminating in an embarrassing incident at breakfast when my guest was nearly denied entry. The service extends to a delightful symphony of inconveniences. The gym, a testament to the hotel's commitment to "wellness," boasts an erratic music system, an apparent aversion to air conditioning, and a conspicuous absence of towels or even a nearby restroom. Furthermore, the hotel's strategic location, directly adjacent to the railway station, while perhaps convenient for some, presents a rather unsightly and chaotic entrance. The constant throng of auto-rickshaws vying for attention hardly exudes an aura of tranquility. Perhaps most perplexing is the apparent obsession with sales targets, which seems to overshadow the fundamental principles of customer service. If the shift managers were to prioritize guest satisfaction over revenue generation (like charging extra for late checkouts despite potential room availability), this hotel could truly ascend to its intended level of excellence. One can only imagine the sheer delight of the staff if a guest were to inquire about weighing their luggage. The sheer horror would likely be palpable. In conclusion, while the hotel boasts an impressive array of amenities, its service standards appear to be perpetually under construction. One can only hope that customer service will one day catch up to the grandeur of the hotel itself.

Food was good, staff very polite and cooperative. Location is fantastic, just beside the railway station.

It offers a perfect stay, convenience, and exceptional service. I will definitely be returning next time i'm in town!

Excellent hotel. Staff are very good. Hygiene and best location

The stay was fine but the blankets were very dirty. There are better hotels for the same price but a bit further away from city center.