Park Regis Birmingham

My partner and I just returned to the hotel at 3 a.m. on the second night of our stay. I found that my underwear, my partner's glasses, facial cleanser and toner were all missing, but the sanitary napkins and other items were still in their original places. We immediately went to the front desk to ask, but he said it was too late and we had to talk to the front desk again at 11 a.m. tomorrow to solve the problem. We didn't sleep for a few hours and went to the front desk to tell the matter in the morning. The front desk asked us to leave our names and phone numbers and contact us before 1 p.m. As a result, we waited until 3 p.m. and there was no news. We had to go to the front desk again to tell our story. The hotel manager came and said that the room cleaning staff didn't see our things. But we did lose something, and the hotel didn't admit that they saw these things. Then we wanted to check the surveillance, but the hotel manager said we had no right to check. The hotel manager only planned to compensate us ten to twenty pounds, but our glasses were five hundred pounds. The manager was unwilling to hear that. He began to not believe that we lost things and said that we had no way to prove that we lost these things. But as soon as we returned to the hotel, we found that the things were gone. We came to the front desk to give feedback and didn't sleep well. As a result, the hotel manager didn't mean to compensate at all. We informed the hotel that we lost something at 4am, but there was still no news until 3pm. Is this the efficiency of this hotel? The hotel manager also told us that the cleaning staff would have to do a full body check every day after work to see if there was anything in the bag that did not belong to them before letting them go. But for a hotel with such low efficiency, I don’t believe that he really said that he would check every day. We have already booked a ticket to another city in the evening. We said that if the problem is not solved, we will call the police, because I think that my underwear is lost and it is sexual harassment, and other things are theft. The hotel manager didn’t care when he heard it, so he called the police. Anyway, he didn’t care. Such a big hotel can’t go bankrupt because of the loss of something. Let’s think about it. Once we call the police, we can only cancel our tickets and stay in Birmingham for another three or four days. It is not certain that we can get compensation from the hotel manager. We are not sure about the efficiency of the local police. Finally, we asked for the hotel’s email address, and the hotel manager asked us to send an email to solve it. We had no choice but to leave. But we didn’t get any compensation, and sending an email can’t solve any problems. We don’t agree with this solution. We just want to solve this problem in the hotel as soon as possible, but the hotel manager is not in a hurry at all. I am really angry and helpless with such low efficiency. I can only think that I am unlucky! I hope the hotel will give me an explanation and compensation.

Apart from being expensive, there are no other problems. Breakfast is not included for 1,300 per night, and it is impossible to judge how rich the breakfast is. There is a gym available, which is more friendly.