The Stranded Hotel

Room 7 extremely Noisy Sadly we have to say poor, as we never slept all night due to a dreadful noise it was like a drilling sound we called the sister hotel to let them know, & I was told that it wasn’t there responsibly as it must be coming from the adjacent property & then proceeded to say this complaint had never come up, strange that as they seemed to know straight away where the noise coming from?? This morning received a very curt message again taking no responsibility & not even going to investigate to then say hopefully you had good nights stay!!!

Great stay Got in to accommodate early than 3pm very clean beautiful decor only downside kettle didn’t work properly had to kept switching off

Absolutely gorgeous hotel we stayed for one night but wish we had booked longer the room was very clean and cosy had loads of room. Would highly recommend this hotel. I’ve stayed in a lot in Blackpool and this is by far one of the best. Bed was so comfy too bonus.

Great place to stay, very clean. Also quiet at night. We stayed two nights visiting Winter Gardens and the ******. So felt this was an ideal location for us. Was also very well situated close to the sea front. Would defo recommend staying here.

The Stranded was nicely decorated, clean and in a good location. It was warm and quite cosy. The booking website said there would be daily housekeeping and although we stayed four nights we didn't get clean towels or mugs or our bins emptied at all. We only got two small shower gels which for two people for four nights wasn't really enough. We also chose this hotel in part because it sounded like a better one, offering bathrobes and slippers but it didn't have them. Nor did it have a bar available. I went back to check the booking website to make sure we hadn't made a mistake but no, there are quite big differences between the promise and the offering. In one of the rooms the toilet needed many attempts to flush and in the other the cold water ran hot for a long time before I could fill the kettle. In many ways this was a nice hotel and we would possibly recommend it. There were a few issues as well.

Stayed in the family room which is 2 rooms in one. Firstly it's far from luxury, broken glass dresser, toilet door doesn't shut and when we walked in we were hit with a terrible damp smell. The issue is that the main room (room 1) is adjacent to another internal room(weird set up) so the windows would just open up into another room( there is a door that can take you into this room and it's full of rubbish/junk!) The back room window (room 2) had one tiny window which you could only open slightly due to a lock( the outside area is behind garages so probably why there is a lock) I told the owner about the damp and he tried to help but it made no difference. The damp smell was so over powering it ruined our stay, the bed sheets also smelled of damp. The room set up is not fit for purpose, the fact you can't open windows in the main room to let air flow is a big problem and with me being pregnant I felt like I couldn't breath properly in there. Not impressed at all and very baffled by all the good reviews. Perhaps we just had a terrible a room.