For the third year in a row, I stayed at the hotel for five nights to attend a conference. Megan was wonderful when I checked in at 10:00 pm on Sunday night. She was cheery and had a great smile even though it was late. On Monday and Tuesday mornings there was very little food for breakfast, no eggs or protien, only whole and chocolate milk, and no fresh fruit. I asked about the situation and was told that the health department had made the hotel dispose of all the food in their refridgerator because it was not cold enough. Tuesday, June 25th, a super cell storm hit Bloomington and the hotel lost power. Guests spent the night without electricity or air conditioning. This was not within the hotel's control and Megan was again helpful and I was able to get a mini flashlight from a fellow guest. Wednesday morning, no breakfast at all. I feel management could have done a better job for guests during my stay by going to the Kroger, about a mile away, to purchase breads, pastries, and fresh fruit for breakfast. Several staff members went above and beyond during my stay. I needed to receive a package and Corey was great to be on the lookout for the package and check for its arrival. Konner was very helpful to help me dispose of the food in my mini-fridge that spoiled due to the power outage. The hotel was clean and the room comfortable I am a Gold Elite Bonvoy member and am very loyal to Marriott brands. This experience will not affect my loyalty. I just feel management should have made an effort to deliver my usual Marriott experience.
Outstanding
102 Reviews