1st impression of the resort was good , Check in was smooth, amenities are good , no complains about that . Breakfast was quite chaotic , especially restaurant service was lacking in various areas, not sure if its staffing issue or the management.
Property is huge so they provide shuttles all the time and this service is very efficient and quick. Kuya Lawrence and Kuya David were very helpful and Cordial .Airport transfer back to Caticlan was also meticulously arranged , all organized.
During room checkin they upgraded our room and view from the room was beautiful. The room was located near to the lobby and restaurants such as Laguna Cafe.
We stayed in the 6th building . The beds were queen sized so good for families with kids.
They have a private beach which is breathtakingly beautiful where one can swim or just relax on the beach . they have an infinity pool overlooking the sea , this is one of the several swimming pools they have . Paradise cove is walking distance from the beach .
There is a convenience shop inside the property just beside the main gate and a small mall opposite of the property where there is 7 eleven, Watsons and Savemore etc .
Puka shell beach is nearby , there are e trikes outside the gate who charge 200 pesos to take you to Puka shell beach one way .
Few things which need attention are 1)The swing of the AC wasn't working so it was throwing air at my face .
2) on our second night power went off around 5:30, when we were sleeping and genset took some time to back it up , but this one can be cuz of the massive size of the property as well .
3) the 3 restaurants we tried, Laguna, Agusta and in Kudeta , services were kinda haywire . Whatever we wanted to order, many of them were unavailable . lt seemed they had some staffing issues in all their restaurants.