Room in B&B - Hotel Moura Double Room

I recommend avoiding this hotel. Awful attitude, rude personnel/manager, disrespectful and not client oriented. Troubles started when we booked this hotel in Sept 2024 through travel agency, for the holidays between 27.12.2024-02.01.2025 for a total of 4 families). Due to overbooking we were announced, 2 weeks before our holiday and after we fully paid the package, that due to some misunderstanding/overbooking at the hotel, out of the group, our family didn’t have the reservation valid anymore and we had to accept to be accommodated with another hotel, apart from the group. Nevertheless, we still had with Moura the reservation for New Years Eve festive dinner. On the 31.12.2024, in the morning I went to Moura Hotel to check if everything is ok with our dinner reservation – the personnel at the reception checked their system and confirmed the dinner reservation. Despite this, on 31.12.2024, in the evening when we arrived at Moura for the festive dinner, the manager who was coordinating the event, effectively took us out of the restaurant, yelling at us and treating very disrespectful saying that we have no reservation, because they did not receive the money for our dinner reservation and we are not his problem as we are not guests of his hotel (repeating this for several times on a very high tone, very offensive and treating treated with disrespect and verbal aggression). After one hour of waiting in the reception, as the representative of the travel agency kept saying and reconfirming to me that everything is paid and they should accept us for dinner, the Hotel representative, still yelling and with angry attitude agreed to our reservation (seemed that the intermediary Bulgarian agency made a mess and did not paid in time to Moura), but as they still had not any places setup for us remaining to see where they would make some room for us in the restaurant, we chose to leave and find another place to spend the New Year’s Eve. Bottom line, the problem is the personnel attitude and rudeness, aggressive approach (verbally), and the fact that they did not tell us about the problem in the first hand, in the morning on the 31.12.2024, when we checked with them and their willingness to solve the problem was debatable, without any client-oriented attitude (we felt like we were beggars, despite the fact we were only asking for a service we had paid for).

Nice hotel and good location but trip totally ruined after we was robbed alive by the cleaners. Once they think theyve got away with one thing they will keep taking. I was proved right when the gps of one of the items stolen showed up in a town 5 miles down the road.

It's a total scam! Totally non professionals! They never refund cancelled reservations and they don't even communicate. They are the best in charging you the first day of booking but even 15 days after the cancelation still to return the money. Avoid them!!!

Good hotel very close to gondola in Borovets centre. Great value and a wonderful breakfast (huge selection of cold and hot items). We stayed in a premium room ( worth the extra few pounds). Comfortable beds and nicely decorated. The spa was amazing, with food fires hot tubs and good steam room and two spas. Have stayed at the rila which was lovely, but this was less than half the price and was equally as lovely.

At first glance, Hotel Moura seems decent, but it's a letdown once you're inside. The standard double rooms are tiny and not very nice, with basic mattresses that feel like they could fall apart. The staff are pretty rude and pushy. We had a situation where my daughter had a nosebleed, and they charged us a whopping 70 euros just to replace a basic bed sheet for a single bed. To top it off they tried to charge me extra for drinks I never had. It's pretty clear all they care about is extroting money from guests.

I go on holiday 4 or 5 times a year and this was by far the worst hotel I have ever stayed in. I am not one to write reviews. This is my first review of a hotel because I think it is important people should be warned. I am left in shock from the rudeness of the staff. The toilet door wouldn’t shut at all so the other 3 guests had to spectate as one used the toilet. I told staff every day and they shrugged their shoulders. Breakfast was ok but It’s like a hotel of the Karen’s diner except the staff aren’t actors/actresses. We booked half board but the food was TERRiBLE so we ate out every night. The WiFi didn’t work and it was dirty. To top it off when I was checking out they tried to charge me for a drink I didn’t purchase. AWFUL AWFUL AWFUL Read the reviews from Moura mountain villas and spa too. They seem to have two pages on trip advisor. Maybe they set up a new one because the reviews are so bad on here. There are much better hotels to stay in Bovovets.