Heaven's Garden

It’s a very beautiful resort overlooking a magnificent valley. Luxury, calm and voluptuousness in the middle of the mountains, a stone’s throw from the capital. My wife had booked a room on an all-inclusive basis, but we were charged for lunch, dinner was not included and, at breakfast, , if you want a hot drink that isn’t tea or espresso, it’s on you. And be careful, if you have the nerve to bring any beverage, for example an energy drink, into the refectory, they will not go so far as to confiscate it, nor to charge you for it, but they will kindly ask you not to consume it on site. Kindly, because the staff, who reflect all the admirable variety of this country, are helpful and friendly, despite the dilapidated premises reserved for their activity, those which the public can only see if they get lost, the third class of the liner. The medal of the luxury complex has, as too often, for reverse, unenviable working conditions and, one imagines it, unenviable salary conditions. Kindly is not the word that comes to mind when addressing the management. After an afternoon in the pool (the water was cool, the sky blue and the view splendid), back in our room, we found that the telephone used to contact the reception was out of order. So I went to report it, also getting ready to mention the impossibility of turning on the light in the bathroom independently of that of the bedroom itself, the paddling pool that this bathroom became as soon as we started to take a simple shower there, the lack of replacement toilet paper rolls, etc. The manager who received my request started by telling me that I had given him the wrong room number, and I had to repeat the correct number several times for him to understand. He then offered me absolutely no solution, so I dropped the case about the other problems. What’s the point ? Instead, I concentrated on the issue with my Visa bank card, a payment having been declined when we arrived by the terminal of the resort, which additionally does not have any bankomat (the nearest must be in the city of G’azalkent, several kilometres away). I asked to try again on this terminal, explaining that there was no reason for my card to be declined (card loaded, limits far from being reached, Visa logo clearly visible). Another failure. There was another terminal, I had to convince the gentleman to try with this one. Failed, again : « unable to read your balance. » Normal, it’s a foreign card, but that should not prevent payments, especially in a place claiming to attract a high-end and international clientele. I was probably in a high-end and international mood. Second try, without looking for the balance : it worked, finally. At Heaven’s Garden, the prices are as high as the altitude (1212 m), but the management is not up to par and the finitions seem to have been neglected, which places the quality of the service at a lower level than the one that prices and advertising (unfortunately misleading) lead you to hope for. Bitte

Its a very beautiful place :) but we are a bit upset that we can't enjoy la marine pool for some reason! even if it's sudden, it's better if the hotel management provides information on Instagram stories or feeds! the next day we came at 11:00 just to take pictures, they still didn't let us! we know they open at 12:00, but just taking pictures what's wrong??? Staff don’t know how to smile 🫤 Unfriendly But I really appreciate 2 bar restaurants employees Mr.Nazar and Mr.Shoxrux They very friendly