Brighton Black Hotel Kemptown

Arrived after great difficulty finding the place, as street name was covered by undergrowth and scaffolding covered the building. I sat in hallway on the stairs from 9.30 until 2am because no Rm NO was sent to me - only a PIN code. No-one answered the contact mobile phone number. A dreadful experience, as I was on a break to recuperate from a serious health problem & have a fractured spine.

First, I booked a room Trip.com, then when I saw the address the hotel doesn’t exist. I was in panicking, because I was on my way to the Hotel. The end hotel was open and okay. Later between 1 and 2:30am the fire alarm start and no one slept this time. Remember that we need to do the check out 10am - wake up 9am. When we contact the hotel about the time and every thing, they extended the check out, but 10am there were people at our door to clean the room. I want to rest to enjoy the day in the beach, but it was really difficult. My experience only one night to rest were turbulent.

Booked a deluxe double room for £127.00 for a night. Arrived to find we had to pay £50 (damage) deposit before we could get in. First time ever! The location didnt have a reception but a door entry system. Which went to a mobile phone with a full mailbox! Stood outside in the cold for 45 minutes. Finally found someone who worked in the spa. They tried to help but would not give contact numbers. Got in to the property and was given the key box number which was on the room door!! Room was cold, damp, small with a bunk bed arrangement. Light was painted over and falling out of the ceiling, Wardrobe was a metal cabinet found in a workshop! Radiator was not working and an electric substitue was in the room but didnt look safe. The power socket which the tele was supposed tobe plugged into was falling out of the wall. There was a fake nail on the bed. The shower room had a smell and although relatively clean had staining in the shower. We finally got a number for one of the hotels other locations in Brighton from a website. The receptionist was friendly. We explained the issue that the room was not as advertised or paid for. They explained that the computor system was to fault!!! No other rooms were available and suggested contacting another hotel in the Brighton area which they sent us the details for. We had to pay a premium rate well above our origonal book for the second hotel. The receptionist for Otto Breeze did refund out £50damage deposit on the day and the staff at the spa were helpful (although not allowed to supply information). We received a refund for the total amount of £127.00 but this was a stressful experience.