Guest User
April 22, 2024
The hotel has a good location and breakfast, but the daily cleaning service of the room is very poor. The drinking water and toiletries are not replenished after they are used up. And something terrible happened during our stay. The room we stayed in made a rumbling sound almost every minute, and along with this terrible noise, we could feel the floor vibrating. We called the hotel to ask for a room change. The hotel first sent an engineer to the room to check. The engineer simply said that he didn't know where the sound came from and left. Then after almost half an hour, the hotel didn't contact us about changing rooms. We called again to ask, and the hotel replied that all their rooms had sounds, which meant that changing rooms was useless, but there was no such sound in the other room we were traveling with. The way the hotel handled the problem was too speechless...
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