Getaway on Grafton

Getaway on Grafton Reviews

Getaway on Grafton

157-159 Grafton St, Cairns, Queensland, 4870, AustraliaView Hotel Details
Getaway on Grafton
Getaway on GraftonGetaway on GraftonGetaway on Grafton
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Getaway on Grafton Guest Reviews

4.2/5
Very Good
27 review
Verified reviews
Location4.2
Amenities4.1
Service4.2
Cleanliness4.2
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All reviews(27)
Positive reviews(26)
Reviews with photos/video(3)
Negative reviews(1)
Enrique Isaac
Deluxe Two-Bedroom Apartment
Stayed in Feb 2024
Family
10 review
4.0/5
Very Good
Posted on Apr 12, 2024
Rooms pretty big!!
lazylily
Deluxe Two-Bedroom Apartment
Stayed in Aug 2023
Family
48 review
5.0/5
Outstanding
Posted on Sep 9, 2023
It is very convenient to order entertainment items at the front desk. The room is large enough and the kitchenware is complete. Make your own breakfast every day and go out with a full stomach. There are 10-seater minibuses in Cairns. It is very cost-effective to book them in advance at the airport.
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Guest User
Deluxe Two-Bedroom Apartment
Stayed in Jul 2023
Family
1 review
4.7/5
Amazing
Posted on Aug 2, 2023
It was very spacious, well stocked with kitchen utensils, and everything was clean. We think that it is the most suitable hotel if we stay in Cairns in families of 4-5 people. Hotel people are very friendly
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Guest User
Deluxe Two-Bedroom Apartment
Stayed in Sep 2024
Travel with friends
1 review
4.5/5
Great
Posted on Sep 16, 2024
環境:還可以 衞生:不錯 設施:六個人住,廳裏有兩個摺疊小床,有一個是壞的,第一、第二天睡的不舒服,第三天跟他們提出,他們及時更換了,態度比較好!
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Guest User
Two-Bedroom Townhouse With Two Bathrooms
Stayed in Jul 2024
Travel with friends
47 review
4.0/5
Very Good
Posted on Jul 24, 2024
挺好的推薦一下
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Georgie1706
Stayed in Jun 2024
Family
4.0/5
Very Good
Posted on Jun 26, 2024
Getaway on Grafton is located approximately 15 min walk from the main CBD of Cairns. It is a quiet location, no traffic or pub noise, so one can get a good nights sleep! We arrived after Reception had closed (Sunday) however, we were greeted by one the staff who gave us the keys and provided some information about what to do in Cairns and the location of convenience stores. We were given an apartment on the first level - there is no lift, and lucky a kind gentleman helped us with our luggage up the stairs. The apartment was a 2 bedroom, 1 bathroom with balcony views of Grafton. It was very clean and the kitchen is well stocked with crockery and cooking utensils. There is air conditioning in the lounge and also the bedrooms, as well as fans. Laundry facilities are also provided. Housekeeping is done after the 4th night stay - change of bed sheets and clean towels. Overall the accommodation is great, and in a good quiet location.
Response from Property: Hi Georgie, Thank you for your kind review of our property. I am glad to hear you enjoyed your stay with us, we are lucky to be in such a great location here, close enough that everything in town is within walking distance but far enough out that city noise is not an issue. We do not have a lift onsite, all apartments are up either one or two levels of stairs and our friendly staff are happy to assist with luggage if requested. We hope to see you back again in the future, all the best.
Elaine K
Stayed in Jun 2024
Family
5.0/5
Outstanding
Posted on Jun 25, 2024
This apartment was ideal. Great location. Great facilities and very well equipped. Beautifully clean and made for a fantastic comfortable stay for myself and my nephew. I would certainly recommend these apartments for families or small group of friends.
Response from Property: Hi Elaine, Thank you for your kind review of our property. I am glad you enjoyed your stay in our spacious, clean holiday apartments. We hope to welcome you back again soon.
Shan S
Stayed in Jul 2024
Family
3.0/5
Posted on Jul 10, 2024
Quite spacious and plenty of room but units are very tired, quite musty smelling and in dire need of an update. Could do with much better cleaning as well, showers were very mouldy. Two showers and three toilets were a bonus. Location is pretty good.
Response from Property: Hi 15Shans, Thank you for taking the time to review our property. I apologise that the apartment you stayed in was not up to standard - Here at Getaway on Grafton we pride ourselves on providing clean and spacious holiday apartments - If you had advised us of these issues right away we would have sent our cleaning team to rectify your issues right away. We are not a modern property but are constantly working to upgrade and maintain our apartments have all been recently repainted, have individual Wi-Fi access and smart T.V's. We appreciate the feedback and we hope to have the chance to welcome you back again in the future.
Dominic Y
Stayed in Oct 2023
Family
4.0/5
Very Good
Posted on Oct 11, 2023
Location wise, Getaway on Grafton is great as its really close to Cairns town centre. It's a leisurely 10 min walk to most things. Kevin & his team were excellent and able to help out with late checkins and general information about Cairns / Far North QLD. There was some cleanliness issues with the townhouse we were given but Kevin's team were on top of it when notified. Rooms & facilities were abit older but hey, we only needed the place to sleep as we were out most of the time. Still a great option for trips to Cairns. Would definitely stay here again when we next visit.
Response from Property: Hi Tevoro, Thank you for your kind review of our property. I am glad to hear you enjoyed your stay with us and that we were able to assist with the couple of issues you had during your stay. We hope to see you back again soon!
IlariaK
Stayed in Aug 2023
Family
4.0/5
Very Good
Posted on Aug 15, 2023
We stayed in a townhouse and had plenty of space for our family of 5. It was perfect for a 1 night stay (about 13 hours actually!) . All very clean, though inside the kitchen drawers could have used a wipe down. The extra single bed was just out there and not open or set up, which would have been nice and there were no duvets on the beds, just a sheet .
Response from Property: Hi IlariaK, thank you for taking the time to leave a review. I am glad to hear you enjoyed your stay (even though it was a short one!) in our spacious, clean apartments. We appreciate the feedback and I have passed your comment about the drawers on to our housekeeping team to ensure this is being done properly. For apartments with more than four guests we provide a fold out bed which comes fully made up - all you have to do is unfold it, we do not unfold it to make it easier for you to move the extra bed to the desired spot, whether you want to set it up in the lounge room or one of the bedrooms. As we live in the tropics and we have beautiful warm weather all year we do not provide duvets on the beds, however there are always extra blankets in each bedroom cupboard. We hope to see you back again for a longer stay in the future. Kind regards, The Getaway Team
Guest User
Stayed in Jul 2023
Family
5.0/5
Outstanding
Posted on Jul 23, 2023
Stayed here for 5 nights in a 2 bed apartment as part of a 4 week trip to Australia. There is secure parking, which was great for the hire car. Good location and an easy walk to the City and Esplanade. Staff were very friendly and helpful, especially for booking trips. The apartment was perfect for our needs. Yes, the apartment was a little tired, but it was clean, tidy and spacious. If you want ultra modern, you're going to have to pay through the nose for it! The pool area was lovely and we could access it straight from our apartment. Thank you, we had a great time!
Response from Property: Hi Magi D, thank you for your kind review. I am glad to hear that you enjoyed your stay with us in our clean, spacious apartments. As you mentioned we are an older style building but our staff are constantly working hard to keep things updated - we have just recently repainted all of the apartments and have smart T.Vs with chrome cast in all apartments. I am happy to hear our friendly local staff were able to help you plan and book your trip and you enjoyed the use of our heated swimming pool (only heated in winter). We hope to be able to welcome you back again if you are ever back in Cairns.
Guest User
Stayed in Jul 2023
Family
3.0/5
Posted on Jul 21, 2023
BAD - There are no lifts. If room on Road side then noisy (I got up at night to close windows / doors and realised they were shut!). Old tired rooms. PROS- Parking off road, big rooms equipped. Pool. 1.5km walk to Esplanade but easy walk. Great helpful staff
Response from Property: Hi Rondy99, thank you for taking the time to leave a review, we appreciate all feedback. Our apartments have just been repainted and fitted with smart t.v's, we are constantly working to keep our apartments up to date. We are an older building but everything is well maintained. Noise is normally not an issue here, as we are located just our of the city centre on a generally quiet street - you may hear some road noise in the mornings but that is about it. We don't have lifts onsite which is advertised at the time of booking - we do take requests for lower levels or ground floor apartment if we are notified in advance. As we are only a two level building most people are fine with the two flights of stairs and our friendly staff are happy to assist with luggage if requested. I am glad that you enjoyed our secure car park, our clean spacious rooms and heated pool.
Guest User
Stayed in Jun 2023
Family
3.0/5
Posted on Jun 29, 2023
Clean & comfortable enough. Unsure if it was just our townhouse but it seems the place is in desperate need of an update. The oven & dishwasher had dials but all the markings were gone so you couldn't really use them. The living area also had a very old split system - it didn't have any louvers which meant you couldn't move the air around. It was super cold when we first arrived but after a couple of days it wouldn't blow out cold air, no matter how low we made the temperature, no ideal when we have a young son. We let reception know & they came & looked at it but they couldn't fix it in the time we had left there & unfortunately couldn't move us to another room as they were full the following night so we had to move to another hotel. They apologised & refunded the 2 nights we had left of our stay.
Response from Property: Hi JessGauci, Thank you for taking the time to leave a review of our property. We are constantly working on updating our apartments - the most recent update being a repaint and smart T.V's/Chromecast being put in the apartments. As our dishwashers and ovens are constantly getting cleaned the markings do fade quite quickly! We do however, have instructions on the cupboard doors under the sink for this purpose. In regards to the split system A/C in the lounge area, I apologise we were unable to get it fixed for you during your stay and I am glad we were able to provide you with a refund. I hope that you and your family enjoyed the rest of your stay in Cairns and we hope to be able to welcome you back again in the future. Kind regards, Emily - Reservations.
Guest User
Stayed in Jan 2023
Other
5.0/5
Outstanding
Posted on Jan 31, 2023
Clean and spacious rooms. Self contained kitchen with lots of equipment (crockery, glassware etc). Good clean pool, which the kids loved. Safe and close to the city. Air con worked well but upstairs aircon was very noisy. Would be helpful to include some food staples (salt, pepper, tomato sauce etc)
Response from Property: Thank you for your kind review! Glad to hear that you enjoyed your stay with us here at Getaway on Grafton. Thank you for advising about the noisy aircon upstairs - we have checked it and serviced it so noise should't be an issue going forward. Pre-Covid we used to supply the staples such as salt, pepper, oil etc. However due to changes in legislation (covid-19) we are unable to provide these items at the moment, hopefully in the future we will be able to have these items back in the apartments as it does make life easier having them already there! We hope to see you and the family back again soon! Kind regards.
Guest User
Stayed in Jan 2023
Family
5.0/5
Outstanding
Posted on Jan 31, 2023
The staff have been incredibly helpful and friendly. Anything you need to know, just ask. A couple of minor issues, some obvious wear and tear but well within acceptable standards, and office hours are quite restricted. No major problems and the great staff more than make up for any problems .
Response from Property: Thank you for taking the time to leave a review. Our staff will be glad to hear they made a good impression! Here at Getaway on Grafton we pride ourselves on providing exceptional customer service to all of our guests. We are an older style property, however, we keep up with maintenance on a daily basis and provide modern amenities in the apartments. Any issues we are happy to attend to asap. We have also recently changed our office hours to be more accessible to our guests during the day! We are glad you enjoyed your stay and hope to see you back again.