Grand Oasis Palm - All Inclusive Reviews

👍🏻 all good

We stayed twice in total, and we went back to the United States to do errands two days apart. When we checked in the second time, we took back our luggage and found that there was no iPad and keyboard. We called the front desk to report, and two men came to the room and asked me Question and write down the details of what was lost. These two men have been questioning me, so I asked whether it was a normal procedure for missing things in Mexico. They said that if this is the case, the hotel will no longer assist the police in waiting for the police to handle it. After considering it, we chose first. I didn’t call the police, because it might have been picked up by the room service and I planned to ask the manager the next day. I waited for a few days and didn’t reply, saying that the room service didn’t see the ipad and keyboard in the room, and said I took it away when I left last time. Implying that I lied, we were very angry, and Ctrip customer service responded to this matter, we asked for early check-out, we didn’t want to stay in a dangerous hotel that steals guests’ belongings, Ctrip helped us and the hotel to apply for check-out and asked to check the lost ipad and keyboard , and then a female manager called me to ask me what color the ipad was, and then gave the ipad back to me. The lobbyist found it on the same day as the room service. I thought it wasn't mine. I said there was a tracking system. I couldn't find the exact location when it was turned off. She kept making excuses and said she thought it wasn't mine. It was outrageous, because Ctrip reported to the hotel management that I could get it back. I'm in a bad mood about this, I left the room and locked the boxes, and I won't check in again.