Paseo Kukulcan Km 9 lotes 9 y 9 A, Cancun, Quintana Roo, 77500, MexicoView Hotel Details
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1 night
Krystal Cancun Guest Reviews
3.8/5
Good
118 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.3
Amenities3.7
Service3.7
Cleanliness3.7
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All reviews(118)
Positive reviews(16)
Reviews with photos/video(3)
Great location(7)
Friendly staff(5)
Negative reviews(2)
Guest User
Standard King Room
Stayed in Feb 2024
Couples
1 review
2.7/5
Posted on Mar 5, 2024
The room was very dirty. Dust everywhere, stained sheets, and bathroom was very dirty. But the location was perfect.
Guest User
Standard Two Double Room
Stayed in Dec 2023
Family
1 review
3.0/5
Posted on Jan 21, 2024
Very bad experience at hotel check in, booked weeks ago with Trip.com confirming a 4 day stay for 2 adults 2 children , at arriving at the hotel they charged me full fee for a children for 4 days as an extra adult even though it was booked as 2 adults 2 children on Trip.com , I requested help from Trip.com and they told me. Very nicely in about 6 occasions trough my 4 day stay that they where finding out what happened , to this day neither the hotel or Trip.com has come forward with an explication of why they charged me differently from my booking, I will be staying in this hotel due to his location sometime in the future but I will do it trough their webpage, no need to book trough Trip.com needless to say a disingenuous booking , I had a previous booking with Agoda, but Trip.com was cheaper for the exactly same type of reservation so I decided to tried it out BIG Mistake, it seems they lower the cost of this reservation to bring costumers to their website, so much to expect from a Chinese base company, I learned my lesson.
Guest User
Deluxe Room with Ocean View
Stayed in Dec 2023
Couples
4 review
2.2/5
Posted on Jan 27, 2024
1. Good location close to Cancun center.
2. there was a long line to only check in before we arrived there early, after 3:00 pm another long wait to receive room's wristband.
2.We was charged $3.00 at checkout because my room's mini bar had been opened, even though no items were taken out. We were never told of this policy and don't believe it's fair to be charged.
3.Hot water is weak.
Luciana
Standard King Room
Stayed in Sep 2024
Couples
1 review
4.0/5
Very Good
Posted on Oct 11, 2024
It’s good
Guest User
Standard King Room
Stayed in May 2023
Other
1 review
5.0/5
Outstanding
Posted on Jun 7, 2023
Awesome stay, nice and clean and beautiful view.
Thanks
Dixonmane
Deluxe two double Room with Ocean View
Stayed in Aug 2022
Family
2 review
4.7/5
Amazing
Posted on Sep 28, 2022
Best hotel I've stayed at! The location is perfect for night-goers and is located in a good vicinity of some restaurants. The staff and service was amazing, ensuring the place is always well taken care of and secure... and let's not even get started on its phenomenal location next to the beach.
Guest User
Standard King Room
Stayed in Aug 2023
Solo travelers
2 review
5.0/5
Outstanding
Posted on Sep 9, 2023
Good hotel good service
Guest User
Standard Two Double Room
Stayed in Apr 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on May 11, 2023
Good and friendly service!
haru_777
Standard Two Double Room
Stayed in Sep 2024
Travel with friends
1 review
4.2/5
Very Good
Posted on Nov 10, 2024
It is located in the hotel zone, about 30 minutes by car from the airport. The hotel lobby is directly connected to the sea, and the overall image was beautiful. When you arrive, you will be given a welcome drink. There is a convenience store called OXXO nearby, as well as restaurants and supermarkets within a 5-minute walk, making it very convenient.
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Guest User
Deluxe Room with Ocean View
Stayed in Feb 2024
Couples
3 review
3.0/5
Posted on Mar 30, 2024
The location is great and convenient to go anywhere.
When I checked in, I was told things that I didn't understand, such as being shown to the wrong room and the wrong date (?). In the end, they guided me to the room I had booked...
The entrance is beautiful, but the rooms are old.
There is no hot water in the morning. Brown water comes out of the tap.
There was a group of students staying there, and it was noisy and people were talking loudly in the hallway late at night. Around 4 a.m., my door was banged on and I was molested.
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Guest User
Standard King Room
Stayed in Oct 2023
Couples
1 review
4.0/5
Very Good
Posted on Jan 8, 2024
The location is excellent, the beach is wonderful, it lacks nighttime activities, theater,
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Buyuanluodideniao
Standard King Room
Stayed in Dec 2022
Solo travelers
65 review
3.5/5
Posted on Jan 31, 2023
Because it is the cheapest room, the room environment is average, but the location of the hotel is great
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Gustavo Zanrosso
Deluxe Room with Ocean View
Stayed in May 2022
Couples
1 review
5.0/5
Outstanding
Posted on Jul 2, 2022
Great location, view, pools, bali beds!! Everything's good!!
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Guest User
Standard King Room
Stayed in Jun 2023
Couples
19 review
5.0/5
Outstanding
Posted on Oct 1, 2023
Excellent service and rich breakfast
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Guest User
Deluxe Room with Ocean View
Stayed in Feb 2022
Couples
1 review
4.5/5
Great
Posted on Mar 14, 2022
Service in Gerar was very good, however, I was treated very poorly at the Italian restaurant and at the bar in the hotel lobby.