With a stay at Nomads Party Hotel & Hostel, you'll be centrally located in Cancun, within a 5-minute drive of Plaza 28 and Plaza Las Americas. This hostel is 8.2 mi (13.2 km) from La Isla Shopping Mall and 2.8 mi (4.5 km) from Ultramar Ferry Puerto Juárez.
Enjoy recreation amenities such as an outdoor pool or take in the view from a rooftop terrace. Additional features at this hostel include complimentary wireless internet access, concierge services, and a vending machine.
You can enjoy a meal at the restaurant serving the guests of Nomads Party Hotel & Hostel, or stop in at the snack bar/deli. Wrap up your day with a drink at the bar/lounge.
Featured amenities include a computer station, a 24-hour front desk, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 43 air-conditioned guestrooms. Complimentary wireless internet access is available to keep you connected. Bathrooms with showers are provided. Conveniences include blackout drapes/curtains, housekeeping is provided daily, and irons/ironing boards can be requested.
KKlara K2024.08.27
The place is clean, people are nice and they have a lot of free activivities so you are never bored. You can go to taco tour, they take you to the beach or even beach party and they have mojito and guacamole lessons. I had great experience there and nice vacation i wanted.
With a stay at Beachscape Kin ha Villas & Suites in Cancun (Zona Hotelera), you'll be a 5-minute walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and 15 minutes by foot from Forum Beach. This beach aparthotel is 0.8 mi (1.3 km) from Cancun Convention Center and 3.7 mi (6 km) from La Isla Shopping Mall.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can soak up the sun at the private beach or enjoy other recreational amenities including a health club and an outdoor pool. Additional features at this aparthotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Grab a bite at Albufera, one of the aparthotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the beach bar. Cooked-to-order breakfasts are available daily from 7 AM to noon for a fee.
Featured amenities include a business center, a 24-hour front desk, and luggage storage. Free self parking is available onsite.
Stay in one of 130 guestrooms featuring LCD televisions. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
GGuest User2022.10.03
The Beachscape Kin Ha Villas in Cancun surpassed our expectations. After a small problem with our room the staff found us a new room and upgraded us to a suite, which was wonderful. The views from the sea view rooms are astounding. The staff are all very friendly and helpful. Reception very helpful. Staff serving breakfast work hard and are always smiling. They also work in the evenings in the restaurant on the beachfront and bar. The food is very good. We had breakfast included. It was a hot and cold buffet with all sorts of different Mexican and European dishes. Cereal, fruit and pastries. All so nice. The restaurant food was also great. The grounds and gardens were beautiful. The only small detail we would have liked was a full length mirror, but after speaking to reception at the end of our stay they informed us that they are in 98% of the rooms. We should have asked at the beginning! We came to relax for four nights and were definitely able to do that. There is no thumping music playing like some of the other resorts close by. The beach is clean and the water is so clear. Beachscape has a little shop which sells nice beach clothes, swimwear and toys for children. It also has beer, juice, milk, etc… There is a 7/11 around the corner. There is also a supermarket (huge) about ten minutes walk away. This has everything you could possibly need and more! DO NOT be drawn in by the people at the top of the escalators in the supermarket on your way out!! They will ask to see your receipt and tell you that you can get a huge reduction in price on a catamaran trip and breakfast in a beautiful hotel around the corner for 90 minutes of your time. They will take you to another hotel miles away and try to make you buy time share and stay there for hours! The extremely friendly man who talked us into going was not at all friendly once we said we didn’t want time share and was very unhappy when we insisted he call us a taxi to take us back!
When you stay at The Yellow Capsule Cancun Close to Airport in Cancun, you'll be in a shopping district, within a 10-minute drive of Plaza Las Americas and Plaza 28. This capsule hotel is 9.5 mi (15.4 km) from Moon Palace Golf Club and 7.3 mi (11.7 km) from Ultramar Ferry Puerto Juárez.
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and concierge services. This capsule hotel also features a communal living room and a vending machine. Getting to the surf and sand is a breeze with the beach shuttle (surcharge).
Mingle with other guests at the complimentary reception, held daily. A complimentary local cuisine breakfast is served daily from 7:00 AM to 10:00 AM.
Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk. A shuttle from the hotel to the airport is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Make yourself at home in one of the 50 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers.
2024.02.29
Great place for solo travellers. Or if you will just be coming back to hotel to sleep and shower. Fresh hot breakfast made for you in the morning. Would recommend for sure. Not too expensive given that it’s in cancun tourist area.
Excellent
115 review
4.4/5
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KRW 36,471
per night
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Located in Costa Mujeres, TRS Coral Hotel - Adults Only - All Inclusive is by the sea, a 4-minute drive from Playa Mujeres Golf Club and 13 minutes from Ultramar Ferry Puerto Juárez. This all-inclusive property is 6.4 mi (10.4 km) from Garrafon Natural Reef Park and 7.9 mi (12.6 km) from North Beach.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, outdoor tennis courts, and a health club. Additional features at this Art Deco property include complimentary wireless internet access, concierge services, and an arcade/game room.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy international cuisine at Capricho, one of the property's 6 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Visit one of the 3 bars/lounges, 2 beach bars, and 3 poolside bars for a refreshing drink. A complimentary buffet breakfast is included.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Costa Mujeres? This property has 10710 square feet (995 square meters) of space consisting of a conference center and 12 meeting rooms. Guests may use a roundtrip airport shuttle for a surcharge, and free valet parking is available onsite.
Make yourself at home in one of the 469 air-conditioned rooms featuring free minibar items and Smart televisions. Your memory foam bed comes with premium bedding. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads.
LLeungAlex2022.04.26
We spent our honeymoon in TRS hotel with my wife. Check in was very quick and smooth unlike some other reviews i read takes a few hours, maybe it was on a weekday. Francisco at the check in counter was very helpful , he helped us upgraded our room to swim up suit and it was amazing! Sostenes and Cesar assigned as our butler for our stay and they were very helpful as well and always smiling. One thing I’d like to mentioned is that they said they have 25 minutes complementary spa for us for our honeymoon, and the reception told us to meet at the lobby next morning at 8:30am to take us to breakfast and to tour us around the resort. But the next morning we realized we have to attend to the sales center where they wants to sell us some traveling package which we didn’t expect, altho they are all very nice but we spent two hours there listening to them on the first morning of our stay and it was our honeymoon. wish they would let us know earlier then I would rejected, and they said we had to attend in order to claim the complimentary spa which at the beginning they said it’s for our honeymoon. Anyways, For food I highly recommended Gaucho steak house, we tried the bone in steak and they grill them with charcoal and it was very delicious , but the second time we went the steak was over cooked a bit. During our stayed we joined two activities, one is water aerobic and paddling. Both instructor was very fun and especially Dente. He was super friendly and patient! Overall we are satisfied with our stay, and would recommend to our friends.
With a stay at Hotel NYX Cancun - Near La Isla Shopping Mall in Cancun (Zona Hotelera), you'll be steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and 8 minutes by foot from La Isla Shopping Mall. This beach hotel is 5.5 mi (8.9 km) from Delfines Beach and 4 mi (6.4 km) from Iberostar Cancun Golf Course.
Pamper yourself with onsite massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a steam room, and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy international cuisine at Deck, one of the hotel's 4 restaurants, or stay in and take advantage of the room service (during limited hours). Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. A complimentary buffet breakfast is served daily from 7 AM to 11 AM.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 195 air-conditioned rooms featuring minibars. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and coffee/tea makers.
SShekhar Dhirajlal2021.12.28
We were able to secure a lake view room one week prior to our stay. The room was nice and clean. The bed was comfortable. Bathroom was good with good water pressure. The view from the balcony was also nice. Didn't interact too much with the staff. People at the front desk were helpful and were swift in checking us in and out.
With a stay at Mayan Monkey Isla Mujeres in Isla Mujeres, you'll be within a 5-minute drive of Mundaca House and Statue Ixchel. This beach hotel is 3.5 mi (5.6 km) from North Beach and 8.2 mi (13.1 km) from Mujeres Beach.
Head down to the water and enjoy a day at the private beach, or take advantage of other recreational amenities including an outdoor pool and bicycles to rent. This hotel also features complimentary wireless internet access, tour/ticket assistance, and a picnic area.
You can enjoy a meal at the restaurant serving the guests of Mayan Monkey Isla Mujeres, or stop in at the snack bar/deli. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar.
Featured amenities include express check-out, a 24-hour front desk, and luggage storage. Free self parking is available onsite.
Make yourself at home in one of the 35 air-conditioned guestrooms. Complimentary wireless internet access is available to keep you connected. Bathrooms with showers are provided.
2024.09.17
I had an amazing experience at Mayan Monkey! The food was absolutely delicious, with a great variety of flavors that left me impressed. The atmosphere was vibrant and welcoming, making it a perfect spot to relax and enjoy. Special shoutout to Dany and Paola for their outstanding service! They were attentive, friendly, and made sure everything was perfect during my visit. Their warm hospitality truly enhanced the experience. Highly recommend this place for anyone looking for great food and excellent service!
Located in Cancun, Hive Cancun is within a 15-minute drive of María Desatadora de Nudos Sanctuary and Puerto Cancun Marina Town Center. This spa hotel is 8.6 mi (13.9 km) from Ultramar Ferry Puerto Juárez and 8.7 mi (14 km) from Playa Tortugas.
Relax at the full-service spa, where you can enjoy massages and body treatments. You can take advantage of recreational amenities such as an outdoor pool, a steam room, and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and a communal living room.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Wrap up your day with a drink at the bar/lounge. A complimentary continental breakfast is served daily from 7:30 AM to 11:30 AM.
Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk. Free self parking is available onsite.
Make yourself at home in one of the 61 air-conditioned rooms featuring kitchenettes. Your memory foam bed comes with premium bedding. 50-inch Smart televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.
2024.07.25
We booked a penthouse room with a pool and were super excited based on the photos and reviews we had seen online. However, our experience was far from what we had hoped for. Firstly, the hotel is located in a shopping center ***** with a shared parking lot, which was unexpected. The check-in experience was underwhelming; the staff seemed preoccupied and almost annoyed by our presence. They spoke only to my partner, who is a native Spanish speaker, and largely ignored me, despite advertising as a bilingual facility. Upon receiving our keycard, we found it did not unlock the room. We turned back to go to the reception are, only to be informed that we needed a different room, with no explanation given. The new room was a few doors down and initially seemed okay but was very dark and had an uninspiring view of construction and rooftops of local housing. The private plunge pool was on a second level, accessed by a winding staircase which had cracks and missing chunks from some of the steps. The pool area itself was in poor condition: chairs without cushions, a loose floor board with a hole, and neglected plants. The pool water was dirty with debris, making it unusable. Inside the room, there was a strong smell of cigarette smoke (we did not request a smoking room). The pillowcase had stains that looked like dead bug guts, and the bathroom towel had a clump of shaved hair prominently placed on it—which was revolting. When we reported this to the staff, the manager appeared indifferent but promised clean towels and a thorough room check. We decided to eat at the hotel restaurant, where the shrimp tacos were editable but fried, despite the menu not indicating this. The main guest pool water was somewhat cloudy and had visible debris, suggesting it hadn't been cleaned recently. Returning to our room, the cigarette smoke smell persisted. Further inspection revealed a clump of long, dark hair in the shower, entangled with what appeared to be a used tampon. That was the final straw. We left immediately and requested a refund, which, to their credit, was processed without issue.
With a stay at The Pyramid Cancun By Oasis - All Inclusive in Cancun (Zona Hotelera), you'll be within a 5-minute drive of La Isla Shopping Mall and Delfines Beach. This all-inclusive property is 0.5 mi (0.8 km) from Iberostar Cancun Golf Course and 4.5 mi (7.3 km) from Cancun Convention Center.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. Gambling sorts can try their luck at the casino, while others may prefer an outdoor pool or an outdoor tennis court. Additional features at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy Mexican cuisine at Benazuza Adults Only, one of the property's 13 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the 2 coffee shops/cafes. When you are in need of a refreshing drink, visit the poolside bar or one of 13 bars/lounges, or 2 beach bars.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Cancun? This property has 6458 square feet (600 square meters) of space consisting of a conference center and meeting rooms. Free self parking is available onsite.
Make yourself at home in one of the 320 guestrooms featuring iPod docking stations and free minibar items. 50-inch flat-screen televisions can provide entertainment. Private bathrooms with showers feature hair dryers and bathrobes. Conveniences include phones, as well as safes and coffee/tea makers.
GGuest User2023.07.18
I booked the Pyramid - Ocean Front room with two other couples based on the online reviews and the fancy brochure I perused online and I wish I could give it 5 stars. To begin with, I booked the Ocean Front room as this was supposed to be an adult-only block of rooms, yet they were not -- there were families with children in this block of hotel rooms, which was quite annoying as I was charged more for choosing the ocean front - adult-only room. Having to go up a set of stairs before reaching the elevators that would take us to our hotel room -- with luggage, mind you, was not fun at all. A huge design flaw. Check-in was fairly quick because we booked the rooms with the black wristband and so that was okay--we avoided a long line. The rooms were clean but the two bathrooms were extremely dated--not at all what you see in the pictures. The pillows were awesome and the bed was comfy enough. The alcoholic beverages were awful, awful, awful. They were extremely watered down and quite frankly a huge disappointment. The choices were extremely limited and what they offered was not good at all--not even the margaritas. The food was okay at the two buffet halls that we frequented----and as with every other review--we couldn't get a reservation at Careyes or Benazuza the nicer restaurants on the property--as they were booked well in advance. The Italian restaurant--La Trattoria was horrible--the food was undercooked and flavorless. We ended up leaving the restaurant and going to eat at the buffet hall--which is where ate for the rest of our stay. There's a lot of walking and a lot of little bridges throughout the property so wear comfortable shoes. The pool was nice and clean, but there wasn't really an adults-only area. We had no trouble finding lounge chairs and if you sit away from the swim-up bar, they do have poolside servers offering drinks--but again, watered-down versions of any alcoholic beverage requested. To get to the beach get ready to go down a huge set of stairs -- the water was very choppy, but if you like the waves like I do, then you'll definitely enjoy the beautiful blue-green water. If you booked your stay with JetBlue Vacations --as we did -- and you added the free transportation (Insider Experience) be sure to schedule your departure well in advance (3 days) or you will have to pay for a taxi to take you to the airport because they will not pick you up nor answer their phone. Also, have your info handy when you arrive at their bus/taxi pick-up location as you're going to need it to even get on the bus to be taken to your hotel. All in all a big disappointment--so I'm glad we only booked a 4-day/3 night mini vacation. We made the best of it and it was nice to get away, but we will definitely not be returning to this property.
With a stay at Emporio Cancun Optional All Inclusive in Cancun (Zona Hotelera), you'll be within a 5-minute drive of Delfines Beach and Iberostar Cancun Golf Course. This beach resort is 2.8 mi (4.5 km) from La Isla Shopping Mall and 12.4 mi (20 km) from Moon Palace Golf Club.
Don't miss out on the many recreational opportunities, including an outdoor pool, a waterslide, and a 24-hour fitness center. This resort also features wireless internet access (surcharge), concierge services, and an arcade/game room.
All-inclusive rates are available at this resort. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy international cuisine at CúA Culinary Artisans, one of the resort's 3 restaurants, or stay in and take advantage of the room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the bar/lounge, the swim-up bar, or one of 2 poolside bars. Buffet breakfasts are available daily from 7:00 AM to noon for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Planning an event in Cancun? This resort has 8288 square feet (770 square meters) of space consisting of conference space and 5 meeting rooms. Free self parking is available onsite.
Make yourself at home in one of the 450 air-conditioned guestrooms. Wireless internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Bathrooms have hair dryers and toothbrushes and toothpaste. Conveniences include phones, as well as safes and coffee/tea makers.
GGuest User2022.09.20
We loved this hotel so much and had such a positive experience here! after arriving at a different hotel we'd pre-booked and finding it to be awful, we looked online for an alternative and got a really good deal here. We got a deluxe king suite for 2 people all inclusive for the week with about 60-70% off the normal price! So we were really impressed with the value. When we arrived, the check-in process was pretty slow. The hotel is massive and yet the reception is fairly small so every time we went passed, there was a big queue of people waiting. Although it was slow, the staff were all friendly, helpful and informative and told us all about the restaurants, pools and all inclusive offering before giving us our room key. We were so impressed with the room! It was super spacious, modern and comfortable. The bed was huge and there was still loads of space. I also loved the bath with the glass divider to the bedroom, and the bathroom was lovely and clean too with bottled water provided each day. We spent about 50% of our time in Cancun out and about, and the other 50% relaxing at the hotel. We were really happy with the time we spent in the hotel; it had about 5 pools, which were lovely and we especially liked the adults only one with the swim up bar. The staff round the pool were really attentive and always very quick to offer drinks and food. The food itself was really great. The hotel had 6 or 7 restaurants of varying spec; some fancier and some more casual daytime dining. We ate in almost all of them and enjoyed the vast variety on offer. Even the more casual offerings (like in the sports bar and round the pool) were really high quality and we really enjoyed all of our meals. The all inclusive offering was really substantial too, with basically everything included. The only thing we didn't have included was the meal we had at the sports bar, but we could've dined in one of the other restaurants if we'd wanted to avoid paying anything extra. The hotel was ideally located for exploring Cancun and doing excursions etc, and we were super happy we'd chosen to stay here. I'd recommend it to anyone and would definitely stay again.
Set a pace that suits you at Residence Inn Cancun Hotel. Whether you're with us for a few days, a few weeks, or a few months, your daily routine matters. With a location in Cancun's hotel zone area within the Nizuc channel reserve, surrounded by nature, just 9 km away from the Airport. Enjoy complimentary breakfast, Wi-Fi and connect to work and the outside world. Work up a sweat in our hotel's fitness center, ready for strengthening body and mind. Relax and unwind when you want. Thrive at our extended-stay hotel with the conveniences you need, like pet-friendly studios, one- and two-bedroom suites with separate living and sleeping areas. Take advantage of Cancun's bounteous produce in your hotel room's fully equipped kitchen, ready for your favorite cuisine. At Residence Inn, we welcome you to Mexico with open arms. Pets are allowed at our hotel too, so everyone in your family is welcome.
AAnonymous User2023.10.25
The hotel is actually not in the Cancun hotel zone. There is nothing nearby. There is a shuttle bus out there, one way, but no return to the hotel. You have to take a taxi to go to the beach mall or whatever. inconvenient. Breakfast was okay, but dinner was average with fewer dishes than breakfast. We had dinner and it was said to be a buffet with only a few varieties and the taste was not very good. The hotel chair was not stable and I fell. The hotel service is just okay.
I will not stay at this hotel again when I go to Cancun.
Excellent
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4.4/5
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4.5/5
Excellent
GGoldbergThis was an excellent experience. Location, pools, beach, buffet breakfast, room, cleaning, coffee maker in the room. Every member of the staff was so attentive all the time. We loved this hotel.
NNinizhaoThis holiday I chose to stay at the Lejia Hotel. The hotel is located in the best location in the 7-Ziwan Hotel District. It is surrounded by the sea on three sides and has beautiful scenery. It is very convenient to go shopping, find food and go to nightclubs. The hotel is all-inclusive, and all food, drinks and entertainment are included. Motor boating and interaction with dolphins are at your own expense and must be reserved in advance. I experienced two room types for 5 nights: a beachfront room where you can see dolphins and a turquoise beachfront room in the adult building. Both room types have sea views. I prefer the dolphin room. Standing on the balcony, you can see the dolphins interacting with tourists downstairs, and you can also see the swimming pool and the sea. The scenery is beautiful. Except for children, the adult building is not allowed to stay. It just has the benefit of an infinity pool. Other facilities and restaurants still have to be included. Tourists share that the restaurant is generally delicious except for the Teppanyaki, and it is suitable for sleeping in the hotel and taking children on vacation.
GGuest UserBait and switch masters. Given the fact that this is a very popular resort, management obviously feels entitled to provide the service they deem minimally sufficient in order to maximize profits. My wife and I unknowingly made reservations for a takeover four day weekend. The group doing the takeover had their own events either away from the resort or in specific areas of the resort with no access available to the other guests. I had no issue with that fact given that they paid extra for their events. The fact that the group had over 80% of the rooms reserved resulted in the events organized for the rest of the guests, having next to no attendance, the club was dead every night we were there. The takeover group was very friendly and we had no issues with them. We didn’t see them very much. I requested a transfer to another one of their resorts but Adrian Guevara, supervisor on duty for Premier member services, was unwilling to transfer us unless I paid current prices for those resorts. I made my reservation for temptation ten months ago and even then, the rooms were far from inexpensive. I was not willing to pay more to be transferred. Mr Guevara was rude and the furthest thing from service oriented. Though the entertainment staff tried to improve the atmosphere, the playmakers were for the most part, the only ones on the dance floor every night we were there. Overall, a very unpleasant experience.
This hotel was unbelievable good value. We stayed here for a night en route to Isle Mujeres. Lively small hotel with tropical garden and small Pool. A great introduction to tropical Mexico coming from a cold and wet Ireland. The young man in reception was so nice and spoke some English. So after a quick check in we went to our room to drop the bags as it was around 9pm and we meeded to eat. We went across the road to a lovely outdoor pizzeria and had a delicious pizza. Again staff there were so friendly. Came back to bed. The room had two double beds for 4 of us and it was grand. Hot showers, clean room and comfy beds. Breakfast the next morning was delicious. We thought it would be a continental Breakfast but we had a proper Mexican breakfast. We left that morning but could have stayed a few more days as it was so nice. I would definitely recommend this hotel . There were kids enjoying the pool as we left. The pool area is shaded as are the grounds so it’s like an oasis in the city.
GGuest UserOur experience started weak but ended stronger. This resort had customer service that was unresponsive, and unhelpful when we did reach them, prior to our arrival. While drinks are included, all I could drink were bottled beers or wine because the cocktails that any barista made were the worst I had tasted - mudslide, vodka soda, pinacolada, etc. all were terrible. Maybe they do this so guests don't order much alcohol? Waiters are a hit and miss, Marco Polo had a wonderful waiter who put on a show for us, while the Caribbean restaurant by the sea had a waiter who never once got our orders right, dozens of wrong orders or forgotten items in every sitting. Airport transport has many rules - for pickup, you must order 12-24 hours in advance, outside that window you're on your own. For dropoff, you must order the day before departure, can't pre-arrange 2 days in advance and you can't arrange the same day either, add some stress to your holiday. This resort benefits from its connection to neighboring GR Caribe by Solaris as their combined facilities and the prettier design of GR Caribe make the overall resorts experience more interesting and memorable.
AAnonymous UserLocation was great. Close to everything. Service was great. Not all inclusive, only served breakfast, the same things daily. The hotel lobby has a small bar area that served drinks from 11am to 11pm for free. The week we stayed obviously was a bad week. The elevator always reeked of ****. We could not enjoy the pool due to the **** smell and the loud obnoxious music the other hotel guests were playing. Loud guests every night. Had to call the front desk to get them to quiet down one night so we could sleep.
MMelissaPros
Location. Rooms, hotel grounds
The location is about 5-10 min walk to the main area of downtown with all the shops and markets.
The property was very well Kept and clean. My room was spacious, the bed was very comfortable. The pool was a nice bonus after exploring all day.
The property has a front gate so it made the hotel feel very secure and safe at all hours.
Overall no issues with the hotel itself.
Cons
Communication and checkin
I waited outside the gate for 40 minutes to check in because no one was at the front desk. I tried to call with no answer and ctrip also tried calling with no answer. When I finally saw got checked in the man on the phone said I absolutely did not wait that long and he has just talked me to (he did not). There was no apology for the wait or anything and it came off like that fact that I waited so long was a lie (I do have my conversation with the ctrip agent where we talked about both of us not being able to get ahold of the hotel).
I had also asked them if they could help me order a taxi for 4am. The man responded and when I asked to confirm price he didn’t respond for 4 days at which point I had already checked out and left.
GGuest UserI enjoyed my stay at Krystal Urban Hotel! I received excellent service from the staff. I felt at home. I definitely recommend this hotel to anyone on a tight budget The Aquamarina restaurant serve delicious food. The breakfast is my favorite because it has a variety of home cooked foods. The staff, Rodolfo and Karen, work very hard managing the breakfast shift well- they keep the shift running smoothly.
MMichael AsferachewI had a fairly okay experience here but compared to the other hotels I've stayed in cancun this takes the bottom. Check in at the hotel desk are long, hotel room is tiny and you can hear sounds from the other room next to you and there was also construction going on so noise was an issue and hotel rooms bath room doesn't have an air ventilation systems so all your business stays in the restroom. Also considering this has a party beach outside, this hotel is not for people that enjoy the quiet side of life. It's difficult to sleep at night when there's a party outside past midnight. The only upside is if you pay for the all inclusive package your meals are covered that's the awesome part they have got a good buffet for breakfast, lunch and dinner. That's the only thing that made me and my family happy for staying at this hotel.
GGuest UserThe accommodations at All Ritmo were exceptional! The desk staff was efficient, friendly, and answered all questions in detail. The dining staff - waiters and servers also were cordial and ensured that everything necessary for a fantastic experience was provided. The same with the pool bar staff.... very friendly and accommodating. The desk staff arranged transportation several times - it was on time and the drivers were cordial. I am recommending that my family and friends also choose All Ritmo when they travel to Cancun. My son and I thank the staff of All Ritmo for a wonderful holiday.
Earl
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