SpringHill Suites Canfield

The facilities, service, and staff were first class.

We chose Canfield Springhill Suites because of their location and excellent accommodations. The hotel is beautiful, clean, and had exceptional customer service. The check in process was efficient, and the front desk agent was extremely courteous and kind. His name is Jason V. He was working by himself, and the hotel was busy but he was able to accommodate our requests and needs immediately. He is an excellent employee who takes pride in his job. Great job Jason!! Thank you for making our first stop on our road trip a pleasant and wonderful experience!

I chose this hotel because it was fairly new and had excellent reviews. I was happy to find it, but honestly bummed I have to be the first to not extend a five-star review because it probably is five stars in other circumstances. Unfortunately, not ours. At checkin there were two people at the check-in desk. We were checked in by a man who honestly couldn’t care less. No hello, just, “name?” He sorted our room and then rattled everything off without ever making eye contact and sent us on our way. Whatever. The hallways and breakfast area are clean and the area around the hotel is beyond quiet. Breakfast was pretty solid and the lobby/seating area is very nice. The issue here was our room. The one we had may not have been one in normal use because upon opening the door the smell of mildew was overwhelming. I felt the carpet thinking maybe it had been cleaned and was still wet. I checked the shower and smelled around the sink and toilet. That’s how strong this smelled. Finding no particular source, and all in our group being overwhelmed, we immediately went to ask for a different room and were told “we just sold the last one, sorry.” In fairness, the woman at the desk was apologetic, kind, and offered to come spray some stuff which we passed on because that would have made it worse. After looking for another place in town, and finding everything booked in the area, we had no choice but to stay put. Unfortunately nothing worked to clear the mildew smell in the room. Since windows don’t open here we ran the bathroom fan, the AC, which made it worse, and opened the door too. We only stayed a night but of our clothing, baggage, and persons now deeply smell of mildew and those of us with mold allergies have been having a rough time. Overall, I’m just disappointed that either no one is circulating these rooms, someone knows it’s an issue and does nothing, or people have expressed an issue and it’s not fixable. All are honestly unacceptable. Oddly, the hotel behind this one states a similar issue in reviews so I’m not sure what’s up. In the end, I think if you’re able to come here and get a room without this issue, it’ll be excellent. But until I can experience that same scenario, I can’t give this full stars.

I believe this is a new hotel but they certainly are not suffering from any of the opening jitters or hiccups. The property is in a great location, close but not too close to all the local attractions. The hotel common areas are spacious and well-maintained (clean). The check-in experience was pleasant and all the staff members I encountered were phenomenal. I forget the name of the young lady who checked me in, but she was just awesome…friendly, helpful, and sincerely interested in ensuring a terrific guest experience. The room was spacious, comfortable, modern, and clean. The only ‘bump’ I experienced was being assigned a room that had a doorway to an adjoining room. Just a personal preference but I always find that setup a bit uncomfortable. Otherwise, I recommend this property if you need a place to stay and I will certainly be back if in the area.

Very nice place. One of the best hotels I’ve ever stayed at.

Generally an OK stay, but the place needs a lot of care. For this price point, having stained carpets, torn and worn window shades is not acceptable. Staff is OK, but not friendly or welcoming. Lobby chaotic. 65 dollar valet parking not worth it, but they leave you no choice. Location is great.