Smart Hotel Thamrin Jakarta

Smart Hotel Thamrin Jakarta Reviews

Smart Hotel Thamrin Jakarta

Jl. Tanjung Karang No.2, RT.10/RW.20, Kb. Melati, Tanah Abang, 10230 Central Jakarta, Jakarta, Special Capital Region of Jakarta, IndonesiaView hotel details
Smart Hotel Thamrin Jakarta
Smart Hotel Thamrin JakartaSmart Hotel Thamrin JakartaSmart Hotel Thamrin Jakarta
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Guest Reviews of Smart Hotel Thamrin Jakarta

7.5/10
147 reviews
Verified reviews
Location8.6
Amenities6.7
Service7.3
Cleanliness7.4
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All reviews(147)
Positive reviews(105)
Reviews with photos/video(40)
Easy to get around(15)
Friendly host(14)
Convenient location(13)
Close to metro(8)
Charged extra fees(7)
Great value for money(5)
Negative reviews(42)
Guest User
Executive Premier Twin Room
Stayed in May 2026
Traveling with friends
3 reviews
7.0/10
Posted on Jul 3, 2026
the hotel is under renovation so expect that the common areas and some hallways are dirty and not presentable. the room are a bit small on the side but with the floor to ceiling window does compensate the small room and other matters.
Anonymous User
New Executive Deluxe Queen
Stayed in Apr 2026
Couple
2 reviews
10/10
Outstanding
Posted on May 21, 2026
Turns out the hotel is close to everything, super strategic! I'd definitely recommend staying here again if I come back to Jakarta. It's true there's some construction going on downstairs, but once you're inside, the hotel is really nice and clean.
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Cameron Kang
New Executive Deluxe Queen
Stayed in Apr 2026
Business traveler
9 reviews
8.0/10
Very good
Posted on Jun 7, 2026
Location is amazing. However the service could had been better with daily housekeeping done on time and not have to be requested. At the 1 housekeeping requested, the housekeeping only done at 10pm when I was coming back after a long day. The breakfast choice are very limited and volume are small. Breakfast also not start on the right time.
Melani M
Executive Explorer Suite
Stayed in Sep 2025
Traveling with friends
1 reviews
6.5/10
Posted on Oct 30, 2025
The curtain setup was different from the photos. In the pictures, the curtains were placed on the sides, showing a nice city view through the window. However, in reality, the curtains were divided into several panels that still covered parts of the window even when opened, blocking the view. The bathtub water was cloudy and even had some dirt in it. The hotel lobby was quite hot as there was no air conditioning. It seems the property is still under renovation, but it has already been opened to guests. I hope the hotel can improve these details after the renovation, as the location and potential are actually good.
Response from Property: Thank you for your suggestions and information. We will improve it in the future.
Guest User
Executive Superior Twin Room
Stayed in Mar 2026
Couple
7 reviews
1.7/10
Posted on Apr 18, 2026
The response was terrible. The room had no windows and was incredibly noisy. The bed was filthy, with what looked like blood and some yellow stains, absolutely disgusting. I wouldn't recommend staying here.
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Guest User
New Executive Deluxe Queen
Stayed in Mar 2026
Business traveler
3 reviews
7.0/10
Posted on Apr 21, 2026
Was chosen by my friend who came from out of town. We were looking for something in a strategic location but still reasonably priced. Overall, it’s quite okay. Easy access to everywhere, with standard facilities—enough for a good rest. Worth it if you just need a place to stay 👍
Ivana1979
Deluxe Queen Room
Stayed in Jun 2025
Family
1 reviews
3.0/10
Posted on Jul 6, 2025
Never come to this scam hotel , very dirty and dusty , the hotel is under construction but they still sell the room , you will get prank when you arrived , the staf will offer you another room with higher price but still with the same condition hotel dirty and dusty , it is not safe for family with kiddos , spooky and unappropriate hotel to stay , pls considering again when you will book at this hotel
6/15
Guy Guy 12349
Executive Superior
Stayed in Dec 2025
Couple
25 reviews
9.5/10
Amazing
Posted on Jan 30, 2026
Nice location in the center of Jakarta next to the grand Indonesian mall.
Response from Property: Kepada Yth. Bapak/Ibu,Salam hangat dari Smart Hotel Thamrin.
Terima kasih atas kepercayaan Bapak/Ibu yang telah memilih Smart Hotel Thamrin sebagai tempat menginap. Kami merasa terhormat menerima ulasan positif yang Bapak/Ibu sampaikan dan sangat senang mengetahui bahwa pengalaman menginap Anda berjalan dengan menyenangkan.Ulasan yang diberikan menjadi motivasi bagi seluruh tim kami untuk terus mempertahankan dan meningkatkan kualitas pelayanan kepada setiap tamu.Kami dengan senang hati menantikan kesempatan untuk kembali menyambut Bapak/Ibu di Smart Hotel Thamrin dalam waktu mendatang.Terima kasih.
Hormat kami,

ManagementSmart Hotel Thamrin
Guest User
Deluxe Queen Room
Stayed in Apr 2025
Solo traveler
22 reviews
5.0/10
Posted on May 5, 2025
Near Public transportation. MRT 5min and Train Bandara 15min walking. Hotel like under renovation and narrow. The room is a bit dusty, ok value for 1 night because it is close MRT and Train to Airport.
Mohd Dannys
Executive Superior
Stayed in Jan 2026
Solo traveler
5 reviews
7.5/10
Posted on Mar 1, 2026
Hotel is under renovation when my time of visit.
Guest User
Executive Superior
Stayed in Jun 2025
Solo traveler
4 reviews
3.5/10
Posted on Aug 2, 2025
The television is currently powered on, yet it is not displaying any programming, and a cockroach has been observed within the room.
Guest User
Deluxe Queen Room
Stayed in Jun 2025
Business traveler
10 reviews
10/10
Outstanding
Posted on Jul 28, 2025
It was an good access to public transportation and many business buildings. Its really good for business usage and to acess to halim and soekarno hatta airport.
Sayed Abdul Salam
Premier Room
Stayed in May 2025
Business traveler
53 reviews
9.5/10
Amazing
Posted on Jun 25, 2025
Hotel in good location Central Jakarta near train and metro statio and bublic transportation all businesses hub near this hotel
Guest User
Deluxe Queen Room
Stayed in Mar 2025
Family
2 reviews
9.0/10
Great
Posted on Apr 19, 2025
The service at the counter is very good they are very helpful and Ms Ariani is very cheerful and helpful The hotel room is quite good facing the road Behind the hotel in the morning there are a lot of warong selling indonesian food
Andrin14
New Executive Deluxe Queen
Stayed in Mar 2026
Solo traveler
8 reviews
9.5/10
Amazing
Posted on Apr 30, 2026
Solid, friendly, clean.