Changsha Furong Middle Road Hunan Museum Atour S Hotel Guest Reviews
4.8/5
Excellent
3771 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(3771)
Positive reviews(3707)
Reviews with photos/video(370)
Friendly front desk staff(716)
Delicious breakfast(618)
Nice elevator(158)
Loved the night views(98)
Located downtown(59)
Easy to call taxis(45)
Clean bathrooms(39)
Negative reviews(64)
Guest User
Superior Room (2 Beds)
Stayed in aug. 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on 31. aug. 2024
Changsha Atour S Hotel staff provide excellent customer services. Special compliment to the team lead "跳跳魚" who has made extra effort to help us with our big luggages and accompanied us to wait for taxi along the road side. She even reminded the 2 taxi drivers of our airport terminal to ensure that there was no confusion regarding transportation. By taking extra steps to ensure comfort and safety, “跳跳魚” exemplified empathy, making us feel valued and cared for. A big thumb up for her!
Tee Ru Moon
Elegant Room
Stayed in okt. 2023
Business travelers
20 review
4.5/5
Great
Posted on 18. jan. 2024
Clean and the location is convenient for my next day meeting.
Guest User
Superior Double Room
Stayed in feb. 2023
Travel with friends
26 review
3.7/5
Posted on 4. maj 2023
Nice hotel for a first visit in Changsha. Location was good at close to the center. Gym facilities were poor which is something I value in a hotel. Worse than photos. Basically the gym was a hallway. Other than that the hotel served a purpose and had nice spacious clean rooms with a good location.
Response from Property: Thank you for choosing Atour Hotel. I am sorry that you were not very satisfied with this stay. Duoer has always insisted on bringing customers a pleasant, relaxed and affordable accommodation environment and products. Although we still have some shortcomings, Duoer must definitely We will work harder to increase the added value of the room and provide you with more cost-effective accommodation products; next time you encounter a problem, you can contact Duoer, and Duoer will solve your problem as soon as possible. Duoer sincerely invites you to stay here next time and witness the changes in Duoer. I wish you success in your work and a happy life!
Harry Thompstone
Superior Double Room
Stayed in jul. 2022
Couples
8 review
4.5/5
Great
Posted on 2. aug. 2022
Really enjoyed staying at this hotel, the location is very good for sightseeing in Changsha. Just a 15 minute taxi from Orange Island, close to the night markets and not far from the bar street either. Slow elevators, but everything else was great.
Response from Property: Thank you very much for your five-star praise and recognition. Duo'er believes that guests are family members, so that every time you check in, it is like returning home. The care, consideration, care and warmth of your family are the most sincere gifts that each duo'er gives to your relatives. Please believe that whether you are on business or travel, Yaduo must be your best choice. Looking forward to your experience again, you are always welcome to go home!!
Guest User
Superior Double Room
Stayed in maj 2022
Couples
2 review
5.0/5
Outstanding
Posted on 9. maj 2022
Thank You for such a nice service and treatment! Thank You appreciated !
Response from Property: Dear Guest,Thanks for your reservation.Atour Hotel is committed to providing the highest standards of service and product quality. In our pursuit of excellence, we would appreciate it if you could give us some advices. We thank you for your support and hope that you have a pleasant stay.
Anonymous User
Superior Double Room
Stayed in nov. 2023
Solo travelers
1 review
5.0/5
Outstanding
Posted on 27. jan. 2024
Good!!!
Eleven11.11
Guestroom - River-View (Double bed)
Stayed in jun. 2022
Solo travelers
2 review
5.0/5
Outstanding
Posted on 14. jun. 2022
It’s really nice.
Guest User
Superior Room (2 Beds)
Stayed in aug. 2024
Family
6 review
5.0/5
Outstanding
Posted on 30. aug. 2024
The hotel room is very clean. When I checked in, Chi Xiao at the front desk also gave the children breakfast, which was very good. The hotel facilities are also very good. The hotel is located in the city center, and it is very convenient to go to the Provincial Museum, Taipingjie, Pozi Street, and Huangxing Square. I will consider it next time I come to Changsha.
Original TextTranslated by Google
Response from Property: There is a kind of encounter, without invitation, but with a tacit understanding, Duoer meets you unexpectedly. Atour is committed to creating a first-class environment, neighborhood services, and comfortable space for guests, so that you can truly feel the feeling of "home" in Atour. Friends are looking forward to your next visit~
super Chao
Elegant Room
Stayed in aug. 2024
Business travelers
65 review
3.7/5
Posted on 30. aug. 2024
The hotel room is very clean and the facilities are relatively new~
The breakfast is average and the variety is average! The room is well soundproofed, but the room I was assigned is very noisy, the sound of the subway or light rail train passing by affects my rest. Then the toilet flushes by itself... The hotel floor is too high, and the elevator goes up quickly, which makes my ears tinnitus. I probably won't stay here again next time
Original TextTranslated by Google
Response from Property: Dear Duoyou, thank you very much for your stay and comments. From your comments, we regret to see that this stay did not meet your expectations. We are very sorry for the inconvenience caused to you. We attach great importance to the breakfast variety you mentioned and have held a department meeting for special rectification. We will also ask the engineering department to investigate and rectify the noise and toilet flushing issues you raised. Duoduojia is located on the 49th floor of Xin Hunan Building, Furong Middle Road, Kaifu District, adjacent to the Wuyi Square business district, and comes with a parking lot for free parking~ The hotel also has a gym and a laundry room available 24 hours a day~ If you have any questions during your stay, you can call the front desk at any time. We sincerely look forward to providing you with better service and stay experience in the near future~
Guest User
Superior Room (2 Beds)
Stayed in aug. 2024
Family
3 review
3.8/5
Good
Posted on 29. aug. 2024
The hotel is on the 49th floor, the environment is quiet and there are small windows. There is a shopping mall next to it for dining. The room is just average, especially the shower is dirty. The facilities are a bit old. The mattress and pillow of Atour are as comfortable as ever, and the breakfast is good. When I checked in, the waiter asked me to pay extra to upgrade my membership to get breakfast for my children. I didn't pay, but I didn't stop him when I went to eat. Overall satisfied.
Original TextTranslated by Google
Response from Property: Dear Duoyou, thank you very much for your stay and comments. From your comments, we regret to see that this stay did not meet your expectations. We are very sorry for the inconvenience caused to you. We attach great importance to the hygiene of the shower in the room you mentioned and have held a department meeting for special rectification. Duoduojia is located on the 49th floor of Xin Hunan Building, Furong Middle Road, Kaifu District, adjacent to the Wuyi Square business district, and comes with a parking lot for free parking~ The hotel also has a gym and a laundry room available 24 hours a day~ If you have any questions during your stay, you can call the front desk at any time. We sincerely look forward to providing you with better service and stay experience in the near future~
Guest User
Guestroom (Double bed)
Stayed in aug. 2024
Family
1 review
5.0/5
Outstanding
Posted on 27. aug. 2024
I'm going home and I'll have time to give a good review. I have to say that this is the most satisfactory hotel I stayed in during this trip. The service is simply amazing. The hotel environment is superb, the decoration is simple and atmospheric, the room is clean and tidy, and it makes people feel very comfortable. What's more worth mentioning is that the waiter's attitude is very enthusiastic. Because I was positive during the trip to Hunan, and I was afraid of infecting my children, so I bought a lot of things temporarily, such as cold medicine. There was cola in the room and I also ordered ginger, but because I didn't have the tools to cut ginger, I was very irritable. The hotel aunt heard my complaints when she passed by my room while cleaning the room and told the front desk (I asked the waiter who sent porridge to know). After more than half an hour, the front desk waiter brought me porridge, side dishes, cola and ginger tea, and ordered a takeaway for the children. I really thank them for being super warm. When I checked out, they also prepared a ginger tea mask for me, caring about whether I was feeling better. It was really touching to be cared for in an unfamiliar place. When they brought me porridge and food to my children, I almost cried. I really felt their care everywhere, just like the warmth of family! I will definitely choose Yaduo first in the future, highly recommended!
Original TextTranslated by Google
Response from Property: Your 5-point praise BlingBling has illuminated the hearts of our friends. May happiness be with you every day. You are welcome to come back often. Duoer has more "thoughtful" things waiting for you to discover!
Guest User
Family-friendly Suite
Stayed in aug. 2024
Family
2 review
4.5/5
Great
Posted on 26. aug. 2024
We booked a family room on the 51st floor, which had a good view. The room was clean and tidy. We especially requested that the night view outside the window was particularly beautiful. The children had a lot of fun in the room. It was also very convenient to take a taxi. When we ordered takeout at night, the service desk also called to ask if we wanted it delivered to the room. A robot delivered it to the door of the room!
Original TextTranslated by Google
Response from Property: Dear friends of Atour Hotel: Hello, thank you for choosing Atour Hotel. It is our greatest honor to receive your recognition, which also gives us great motivation to continuously improve and innovate our services in the future. We also hope to receive your full five-point praise next time. We are looking forward to meeting you again and wish you a happy life.
Guest User
Guestroom - With View (2 Beds)
Stayed in aug. 2024
Family
2 review
4.5/5
Great
Posted on 25. aug. 2024
The room is very tidy and clean. There is a laundry room. After washing and drying, the aunt will help you fold and send it back to the room. The front desk service attitude is also very good. It is also very convenient to eat around. Five-star praise
Original TextTranslated by Google
Response from Property: Dear friends of Atour Hotel: Hello, thank you for choosing Atour Hotel. It is our greatest honor to receive your recognition, which also gives us great motivation to continuously improve and innovate our services in the future. We also hope to receive your full five-point praise next time. We are looking forward to meeting you again and wish you a happy life.
Guest User
Guestroom - River-View (Double bed)
Stayed in aug. 2024
Other
1 review
5.0/5
Outstanding
Posted on 24. aug. 2024
The breakfast is delicious and rich. The front desk staff Xiaoci has a good service attitude. The room is clean and tidy without any odor. It is very convenient to have free parking. There are also free old popsicles, which are very good. It is also very close to He Long Gymnasium. It is recommended to stay!
Original TextTranslated by Google
Response from Property: Thank you for your five-star praise and recognition. Atour believes that guests are family members, and every stay is like returning home. The care, consideration, care and warmth for family members are the most sincere gifts that every Atour gives to you. Please believe that whether you are on a business trip or traveling, Atour must be your best choice. Looking forward to your experience again, and welcome you home at any time!
Guest User
Guestroom - River-View (Double bed)
Stayed in aug. 2024
Family
2 review
5.0/5
Outstanding
Posted on 30. aug. 2024
Stayed for three days and was quite satisfied. The room was on a high floor with a good view.
There were robots delivering food for takeout and supper in the lobby at night.
Check-in and check-out were fast. Very close to the museum.
Original TextTranslated by Google
Response from Property: Thank you for your review. We want to give you a warm, comfortable and cozy home. We hope you will have the opportunity to come to our home again in the future. We will also work hard to bring different surprises to more friends who come to our home~