Guest User
December 1, 2024
The hotel, lodges, location cleanliness, maintenance and housekeeping were fabulous. The stove restaurant has great food and service. What let’s this beautiful place down are the reception staff, to say they are unwelcoming, unhelpful and cold is an understatement. There is clearly a culture based on something other than civility and customer service. I hope whoever reads this from the hotel takes action as the reception and general/duty manager team are ruining your guests’ experience. I’ll be back as the location is perfect for walking and seeing the best of the lakes but I hope next time the reception staff can at least crack a smile and has some basic manners.