Popular Marriott Hotels in Charleston

Recommended
Price
Star Rating
Guest Rating
Distance

Top rated hotels in Charleston

Charleston Marriott

Charleston Marriott

4.1/5102 Reviews
Before I begin, the reviews prior to mine about bad management is similar to what I experienced. Having intended to stay at this hotel for my entire vacation, it was abruptly ended after one night. Upon arriving to the room, the bathroom was dated. It looks like it is from the 80s, the shower specifically. The grout had black substance on it too. Also, forget complimentary water at this facility. I was rudely told by one of the managers that this “service” is not offered. After back and forth they brought us two tiny water bottles. To make matters worse, at night there was an alarm that went off at 3am. All hotel patrons exited the hotel. Staff was unable to confirm what caused the alarm to go off while we were there. Feeling unsafe we checked out and went to a different hotel. It took us 3 days to get in touch with anyone that would assist us. The front managers first told us they would speak at 9:30am, then 12pm and then they said the manager was unavailable rest of the day. If safety is number one priority, you would treat guests as such. Finally after three days of calling, a manager offered to compensate us for the one night. I have yet to see this reflected on my credit card! I am sure they will reply that safety is number one priority, however, it did not appear as such during my stay. As a Gold Elite member, I have stayed at many Marriott properties but have never experienced such a horrendous experience. Do better.

Frequently Asked Questions

  • How do I book a hotel on Trip.com?

    To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.

  • How to get cheap hotels on Trip.com?

    There are several ways to discover affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the least expensive options first.

  • Where can I find hotel deals on Trip.com?

    Trip.com offers a diverse selection of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. Moreover, if you are a member of our loyalty program, you can log in to your account and discover exclusive discounted rates at hotel list pages.

  • What is the way to get lower prices at hotels?

    Sometimes booking hotels in midweek is cheaper, but it also depends on the season.

  • How many hotels are listed in Trip.com?

    There are over 5,000,000 hotels in more than 230 countries or regions on Trip.com. Don't know which hotel to book? Browse the site to get ideas!

  • Can I cancel or change my hotel reservation on Trip.com?

    It depends on the hotel policy and cancellation date. Kindly check the policy section of related hotel pages. To cancel or change your reservation, log in to your trip.com account, go to "My Bookings," and follow the instructions.

  • How do I contact trip.com customer service?

    You can contact trip.com 24/7 customer service by visiting the trip.com help center and submitting a support request. You can also contact them by phone or chat, depending on your location.