HAZENS Hotel (Chengdu Chunxi Road, Tianfu Square) Guest Reviews
4.8/5
Excellent
2400 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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Positive reviews(2367)
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Friendly front desk staff(357)
Easy to get around(356)
Classy environment(294)
Awesome amenities(180)
Close to metro(157)
Delicious breakfast(113)
Well designed(72)
Excellent afternoon tea(64)
Negative reviews(33)
Guest User
Family-friendly Family Room(Zero Pressure Mattress+Mini Fridge)
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Nov 7, 2024
Yy is
So
Good
The staff are very friendly and the rooms are very confortable! We love our days in Chengdu!!
Response from Property: One persistence, one effort, one commitment, one harvest. Our greatest harvest is your support and affirmation. We look forward to meeting you again.
Leh710
Themed Room (2 Beds+Fresh Air System+Zero Pressure Mattress+Mini Fridge)
Stayed in Oct 2024
Family
11 review
5.0/5
Outstanding
Posted on Nov 2, 2024
Super convenient location as it is just next to Tianfu Square - you can easily have access to metro and many eateries. The hotel is very new and modern. Room is spacious and fully-equiped. Their laundry room is also a plus point. All staff are super helpful and friendly. This is a very value for money choice of hotel in Chengdu. Highly recommended for everyone.
Response from Property: Dear guests, hello: Thank you very much for choosing to stay at Chengdu Chunxi Road Tianfu Square Hezheng Art Hotel. I am very happy that the work of the hotel staff has been recognized by you. Your praise will become the source of our work. We will continue to maintain high-quality service standards and strive to create a warm and comfortable stay experience for every guest! Your satisfaction is our greatest motivation. I wish you a smooth work and happiness every day!
The room facilities are good, complete, clean and hygienic. The staff are friendly. The overall experience of staying in the hotel is very good.
The location is very convenient. The experience of staying there is good. The Tianfu Square is downstairs.
Great location , the center of many places. Good service, cleanliness room. Cute panda theme decorations. The time we stayed is on the China National day , the hotel also decorated in National day theme as well. It’s nice to see the important event of the country. Thank you for helpful staff and housekeeper and storage the luggage for us.
But the smell of smoking and the guest can smoke at the same area of the lobby might be not okay for the other guests who is not smoke. The atmosphere of/around the building is a con- because the building is quite old with under renovate ,construction and the passage around the building is dark at night time.
6/12
Response from Property: Dear, Xiaoyi can't help but think after receiving your feedback. We still have a lot to improve and grow. Xiaoyi has written down your questions one by one. We will continue to work hard to improve. I hope you will forget your temporary troubles. I believe we will get better and better. The better come.
Guest User
Business 2-bed Room(Zero Pressure Mattress+Mini Fridge)
Stayed in Oct 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Oct 11, 2024
Clean and spacious. Great supply and variety of amenities as well. The layout and design of the room is modern and minimalistic.
LL RR
Katie
Business 2-bed Room(Zero Pressure Mattress+Mini Fridge)
Stayed in Sep 2024
Family
1 review
4.2/5
Very Good
Posted on Oct 10, 2024
Great location right on the edge of Tianfu Square, within walking distance to Chunxi Lu, People’s Park, and Kuanzhai Alleys. Special thanks to 小玲 and 小… we forgot his name but the young man at the front desk. For great service! :)
Response from Property: Dear guest~Thank you very much for your 5-point review! Every city always has its reasons for people to miss it, every season has its scenery that we can’t leave behind, and every hotel has its sweet and warm memories. I hope Xiaoyi will be the most warm and unique one in your memories. ! Wish you: be well!
This is a lovely hotel in a good spot across from Tianfu Square. The breakfast was great with a lot of variety. I loved my room and the service from YY was exceptional. Thank you for sorting out the problem.
Also I don’t speak Mandarin so was having a hard time booking tours - thank you to YY’s colleague for sorting out a tour for me, the wonderful travel agent who came up from downstairs, the fantastic tour guide and to all of you for making my stay in Chengdu so enjoyable. I love China 🇨🇳 so so much. Thank you YY!
Response from Property: A persistence, an effort, a commitment, and a harvest. Our greatest reward is your support and affirmation. We look forward to meeting you again.
Aaron
Business 2-bed Room(Zero Pressure Mattress+Mini Fridge)
Stayed in Sep 2024
Couples
10 review
5.0/5
Outstanding
Posted on Sep 17, 2024
Very nice hotel and clean room. All
Staffs providing Very good service and 小李too. Good location to travel around Chengdu.
Response from Property: Dear guest, hello: Thank you very much for choosing to stay at Chengdu Chunxi Road Tianfu Square Hezheng Art Hotel. I am very happy that the work of the hotel staff has been recognized by you. Your praise will become the source of our work. We will continue to maintain high-quality service standards and strive to create a warm and comfortable stay experience for every guest! Your satisfaction is our greatest motivation. I wish you a smooth work and happiness every day!
Highly recommend Hazen Hotel! Good location near Tianfu Metro station. Friendly and helpful staff. Also have free afternoon tea snacks and evening dessert for consumption.
Response from Property: Dear guest~Thank you very much for your 5-point review! Every city always has its reasons for people to miss it, every season has its scenery that we can’t leave behind, and every hotel has its sweet and warm memories. I hope Xiaoyi will be the most warm and unique one in your memories. ! Wish you: be well!
Guest User
Themed Room (2 Beds+Fresh Air System+Zero Pressure Mattress+Mini Fridge)
Stayed in Sep 2024
Travel with friends
6 review
5.0/5
Outstanding
Posted on Sep 10, 2024
xiao ling and xiao jiang are very good
very attentive, efficient, responsive, kind, ensures everything runs smoothly.
overall excellent experience
Response from Property: Dear guest~Thank you very much for your 5-point review! Every city always has its reasons for people to miss it, every season has its scenery that we can’t leave behind, and every hotel has its sweet and warm memories. I hope Xiaoyi will be the most warm and unique one in your memories. ! Wish you: be well!
The receptionist was very enthusiastic and the thoughtful service left a deep impression. I will still choose this hotel next time and the location is convenient near Tianfu Square Station (Exit E), the room is comfortable and hygienic, and they are willing to provide all kinds of help. Appreciated with helping us to solve the problem of taxi booking. Especially the receptionist name “Xiao Ling”, she is very supportive and good service mind. Thank you!
Super excellent location, just right beside the metro station - Tianfu Square. Less than 5 mins walk. And easily accessible from the airport. The hotel is clean and is very new too. Totally enjoyed my stay and will highly recommend anyone to book this hotel when visiting Chengdu!
Response from Property: Dear guests! Thank you for your support and recognition of our hotel. We spare no effort to give each guest a unique holiday experience. We are gratified and moved to see your satisfaction and affirmation. We will continue to work hard and be ready to welcome you back at any time. We look forward to providing you with an unforgettable stay again!
Yy
Is
Good
I like this. Hotel. Clean and nice i like it good
Good
Response from Property: There is tranquility in the morning and leisure in the morning. Walking through the four seasons of life, you can enjoy the scenery along the way. Xiaoyi is by your side!
Response from Property: Dear guest~Thank you very much for your 5-point review! Every city always has its reasons for people to miss it, every season has its scenery that we can’t leave behind, and every hotel has its sweet and warm memories. I hope Xiaoyi will be the most warm and unique one in your memories. ! Wish you: be well!