To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(3676)
Positive reviews(3594)
Reviews with photos/video(563)
Friendly front desk staff(672)
Delicious breakfast(359)
Easy to get around(338)
Near shopping area(289)
Convenient for shopping(260)
Perfect for business trips(53)
Luxurious(46)
Delicious buffet(16)
Negative reviews(82)
Anonymous User
Westin Deluxe Double Room
Stayed in Jun 2024
Business travelers
11 review
4.7/5
Amazing
Posted on Jun 30, 2024
The hotel service is so nice.
The room condition is also good.
But, internet access (WIFI) is very low.
The historic places and big shopping mall (Wanda Plaza) are convieniently located nearby.
6/9
Response from Property: Dear guest, hello! Thank you very much for choosing to stay at Hefei Fuli Westin Hotel and leaving us a positive evaluation despite your busy schedule. We are also very sorry that this stay did not bring you a completely satisfactory accommodation experience. If there are any shortcomings, please understand. We will actively correct them and hope to meet your satisfaction. Regarding the problem of slow room network speed that you reported, we are very sorry and we will feedback to our IT department as soon as possible. Next time you check in, you can dial 0 in the room to contact our colleagues at the quick service center to adjust your bandwidth to the highest. In addition, we will also focus on checking the network later to avoid the same problem from happening again. At Westin, we are committed to providing guests with services that exceed expectations and make guests feel good. Thank you again for your support, and look forward to your next visit. I also hope that you can get your full five-point praise for your next stay~~ I wish you happiness every day and all the best~
Yip
Guestroom (Double Bed)
Stayed in May 2024
Business travelers
11 review
5.0/5
Outstanding
Posted on Jul 14, 2024
Should try their swimming pool but no chance. Breakfast is good. Location is good.
Guest User
Guestroom (Double Bed)
Stayed in Feb 2024
Family
5 review
4.7/5
Amazing
Posted on Apr 5, 2024
We enjoyed staying here! The biggest trouble was figuring out parking, but otherwise lovely stay!
Anonymous User
Westin Twin Room
Stayed in Apr 2023
Business travelers
7 review
5.0/5
Outstanding
Posted on Apr 28, 2023
Nice place for a business trip. Nice place for a business trip. Nice place for a business trip. Nice place for a business trip.
Guest User
Guestroom (Double Bed)
Stayed in Jun 2023
Business travelers
29 review
5.0/5
Outstanding
Posted on Jun 21, 2023
Great location, great rooms, close to the metro line and the city center. Very nice.
Response from Property: Dear Guest, Thank you for staying with us and spending the time to share your comments on the website. We are more than happy to provide our valuable customers like you with our high quality and customized services, and to continually assist in your renewing experience. Thank you again for choosing The Westin Hefei Baohe and we look forward to welcoming you back in the near future.
Guest User
Guestroom (Double Bed)
Stayed in Nov 2023
Solo travelers
6 review
5.0/5
Outstanding
Posted on Nov 17, 2023
Room is neat and staffs are friendly.
Response from Property: “Dear Guest, Thank you for staying with us and spending the time to share your comments on the website. We are more than happy to provide our valuable customers like you with our high quality and customized services, and to continually assist in your renewing experience. Thank you again for choosing The Westin Hefei Baohe and we look forward to welcoming you back in the near future.
Tan Kian Chong
Guestroom (Double Bed)
Stayed in Oct 2023
Business travelers
8 review
4.5/5
Great
Posted on Dec 25, 2023
Good hotel.
Moranhuishou
Guestroom (Double Bed)
Stayed in Feb 2024
Family
1 review
5.0/5
Outstanding
Posted on Feb 8, 2024
mr luca
TYCR02
Guestroom (Double Bed)
Stayed in Apr 2024
Other
4 review
5.0/5
Outstanding
Posted on Apr 20, 2024
good.
Guest User
Westin Twin Room
Stayed in Jan 2022
Couples
2 review
4.7/5
Amazing
Posted on Jan 11, 2022
The sheets were a little bit too harsh on us while sleeping, and the food bar doesn't serve after 930pm, but it was nice
Response from Property: Dear Guest, Thank you for staying with us and spending the time to share your comments on the website. We provides 24-hour room service to meet the needs of different guests.Warm Tip: If you have any questions during the Hotel, You may dial 0 to call the Hotel Guest Service Manager to help you. Thank you again for choosing The Westin Hefei Baohe and we look forward to welcoming you back in the near future.
oscarvilar
Guestroom (Double Bed)
Stayed in May 2023
Business travelers
14 review
4.5/5
Great
Posted on May 29, 2023
all good
INHYUK
Guestroom (Double Bed)
Stayed in Apr 2022
Business travelers
39 review
5.0/5
Outstanding
Posted on May 2, 2022
Location is perfect to have a trip.
Response from Property: Dear Guest, Thank you for staying with us and spending the time to share your comments on the website. We are more than happy to provide our valuable customers like you with our high quality and customized services, and to continually assist in your renewing experience. Thank you again for choosing The Westin Hefei Baohe and we look forward to welcoming you back in the near future.
Guest User
Guestroom (Double Bed)
Stayed in May 2023
Business travelers
3 review
5.0/5
Outstanding
Posted on May 19, 2023
Jayce
Guest User
Guestroom (Double Bed)
Stayed in Nov 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Nov 6, 2024
I stayed here for a day yesterday and felt that the experience was good. I happened to need to host a friend today so I arranged it here. I contacted the front desk Mingzhong in advance, and he arranged the room and breakfast before my friend arrived. He also responded to our needs very promptly. Such service quality really makes it difficult for people not to continue to choose Westin.
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Guest User
Westin Deluxe Double Room
Stayed in Oct 2024
Business travelers
6 review
5.0/5
Outstanding
Posted on Oct 29, 2024
The room facilities are very user-friendly. The flight was at 4 o'clock. I told the manager on duty about the situation and Manager Fang provided a delayed check-out service. The overall experience was very good. The staff were also very polite. Very good.