Royal House Luxury Apartments - Chester

Make sure if more than two staying, bedding is provided and clean, and instructions for bed sofa would have been handy

Very enjoyable stay at the Royal House Luxury Apartments. The entrance, the lift, the hallway and the apartment was very clean and very secure. Bosch appliances and everything you would need in the kitchen. Decor and appliances brand new and luxurious. Bed and sofa comfortable. The location of the apartment is right in the centre of Chester next to the city walls with the added bonus of a Tesco express(across the road) and an on site coffee shop with lovely bacon ciabatta and flat white coffee! The host messaged a lot asking if we were enjoying our stay and asking if they could do anything for us but we were too busy enjoying ourselves to reply! Highly recommended

We have just gotten back from spending two nights here and we have had a lovely stay. Communication from the host was excellent for and easy check in experience as well as a comforting welcome message to settle us in. The apartment is modern and has everything you need for cooking in the kitchen. Living area is lovely and the location is perfect! Can’t recommend enough and would definitely visit again!

Upon arrival, the check in procedures all worked well and we gained entry with no issues. The second floor corridor smelt stale and faintly of old cigarette smoke but we dismissed this and gained entry to apartment 14. The apartment was freezing cold, all windows were open and heating was off. It was 7pm and already cold outside. We closed the windows and tried to get the heating working using the thermostat. Radiators didn't come on. After about 15 minutes we realised the boiler was off, once we switched it on, the radiators finally started to warm up but by this time it became obvious why the windows were left open. The smell eminating from the bathroom was making us feel sick. A raw sewage smell was filling the apartment. I went to see what was causing the smell and found blood on the front edge of the sink basin and on the inside of bathroom door by the handle. The smell was definitely coming from the bathroom but no obvious cause. We tried to ring the number given but no answer, I then messaged on the portal but no response, we decided to go to the tesco over the road and buy some bleach and see if that would help. We came back and poured half the bottle of Domestos around the shower drain, the sink drain, into the sink overflow and down the toilet, we then had to leave the apartment again as the smell was so bad, still no response from the portal. After a few hours, we came back and the smell had gone replaced by the smell of bleach, not pleasant but better than sewage! We then started to unpack a few bits but I was horrified to find a ***** of nurofen tablets just under one of the bedside cabinets, a make up brush and a McDonald's sticker under the vanity desk ,dust on the lamps and damage to the top area of the vanity unit (literally a chunk of it missing) still no response from the portal at this time. Exhausted by this point, we decided to try to get some sleep and renew our attempts to contact management in the morning but this was not to be. The double glazing is definitely not effective in diminishing the sounds from outside, it actually sounded like there were still windows open causing me to get out of bed and double check. At this point I received a response from the portal with this form. I have since realised that the portal is just a bot and there is absolutely no way to get hold of anyone. Stay here at your peril, it is diabolical!!!

What a disappointing experience , the kitchen has lovely appliances but not the equipment to use it . Two awful frying pans and a saucepan. Nothing in the cupboard to be able to use the microwave . No cleaning equipment, one black bag , one dishwasher tablet for a 3 Night stay . The bedding looked clean but was stained , no mattress or pillow protectors , very unhygienic . Not even any liquid soap . The sofa is so uncomfortable we both have ended up watching tv in the bedroom , such a shame a the one star I have was for the location. It took 24 hours for them to provide a remote control . Wouldn’t recommend this accommodation , far too pricey .

If I could give no stars I would. The apartment service company are utterly appalling and should you have a problem they are uncontactable and simply don’t care. The owners of this facility need to get rid of the managing agents at best and should probably confer suing them. A management company in this area should be 24/7 not Monday to Friday 9-5 when and if they fancy addressing issues. Do not go here !!