I don't even know where to start here. So, I came up with my parents as my mother was having surgery at Northwestern. I called the hotel directly and asked if they had a patient rate for the days we were goint to be there and I was told yes. It was a great patient rate, so I booked one room for my parents with the patient rate, and one room for myself at full rate. I also had other family that came up and booked their own rooms as full rate. Our family had 5 rooms in total. Once I arrived, I pulled up to the hotel and there was no valet in site. I dropped my parents off, proceeded to unload the car and went to check in. I was going to just valet park for the night and I told the person checking us in that there was not a valet outside. She looked out and said ”yes he is right there”. He was sitting at a table smoking and talking to someone. She called him to come in and he asked me if I needed a cart. I said ”I did about 10 minutes ago”. I checked my parents into the patient room and then I checked into mine. The hotel itself is fine but in no way justifies the price tag AT ALL. Nothing special. I knew house keeping was every other day and on day 4 I called down to the front desk and let them know that housekeeping had never come to my room. She looked it up and she said ”I have actually never seen this before. It says that house keeping was requested not to come and that they were supposed to just do a wellness check”. I have no idea what that means either and it certainly was not requested by me. I told her I was going to the hospital and that to please send them to my room as the garbage needed changed, bedding needed changed and I was was out of towels. I went to the hospital and went into my room and is all housekeeping did was dump a bunch of towels on the bed. NOTHING ELSE. So, next day was check out day for my parents room. I was staying anther day. I went down to check out of my parents room and guess what? On my parents bill they only gave them the patient rate for 1 night! The whole reason why we picked this hotel was so that it would not be a finanacial burden for my parents. I told them at the front desk that when I booked the room over a month ago, that rate was available for all 5 nights. A ”manager” came from the back and told me ”sorry it's not available”. I said that makes no sense. I called probably 30 hotels and some had the rate only for a couple of days, some hotels did not have it available at all so I did not book there. He said ”we only get 20 rooms at that rate”. I said I understood that but when I booked the rate a month ago I was one of those 20 rooms. He then asked who I had booked with. I booked directly through the hotel. He said ”no the employee”. I told him I had no idea but I could tell him the date I booked and I also had the confirmation number. He said ” I cannot tell by that.” He said there was nothing he could do and I would have to talk to R
Excellent
106 Reviews