The St. Regis Chicago

My brother George and his fiancé Pam were married in the hotel Sunday evening. My girlfriend Stephanie and I needed to buy some proper clothes for this occasion before. The staff provided a driver, Arthur, who took us to and from the Miracle mile to shop just in time for the wedding. My brother had a very joyful celebration and the entire experience was excellent!!! Best wishes for St. Regis and Staff! The next morning we tried out the workout facility and enjoyed exercising together while looking over the Chicago river and Lake Michigan. We loved it! Tom & Stephanie

I stayed here for three days to do some Christmas shopping. What a beautiful hotel. The service is so lovely. I felt so spoiled. The views are amazing. I enjoyed every moment of this experience. I want to give special recognition to the Bell Staff. They were so kind and helpful.

This hotel charged me a fraudulent $500 "smoking fee" when I've never smoked in a hotel room in my life. Coming up on Lifetime Platinum status (10 years of 50+ nights/year with Marriott) without a single incident, and the staff at this hotel claims they have "evidence" of me smoking in the room. So, either they really have evidence and it's fabricated by a staff member and I am being scammed, or their "evidence" is something that isn't really evidence of smoking, which would mean the staff is incompetent. The latter theory is believable, given that no one was able to help route my call to someone with whom I can make my case and dispute the charge. I waited through several 5-minute call transfer holds, being told that I need to talk to the security department, or the head of the front desk staff, and each of these people told me they could not do anything. One of them finally gave me contact information for Marriott Corporate, after becoming cold/rude when mentioning their "evidence." I feel like I'm in a terrible drama, being wrongly accused like this with seemingly no recourse. I am not only being charged $500 for nothing, but my reputation with Marriott is possibly put in question. There doesn't seem to be recourse with the hotel so I am waiting on Marriott Corporate, as well as my credit card company, to respond about this.

What can I say it’s the Regis. This is one for the books. The epitome of understated luxury from the welcoming hotel staff to the doormen. We were impressed of how much effort the hotel put into making sure the staff knew their guests well. It’s my hubby’s golden birthday and the hotel did not disappoint from the complimentary room upgrade to the complimentary welcome amenities. Very impressive. Will definitely stay again.