Wyndham Grand Plaza Royale Huayu Chongqing Reviews
Wyndham Grand Plaza Royale Huayu Chongqing
No.116 East Section of Taishan Avenue, Yubei District, Chongqing, 401121, ChinaView Hotel Details
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Wyndham Grand Plaza Royale Huayu Chongqing Guest Reviews
4.8/5
Excellent
2386 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(2386)
Positive reviews(2347)
Reviews with photos/video(573)
Easy to get around(245)
Friendly front desk staff(206)
Delicious breakfast(150)
Close to train station(54)
Tasty restaurant(48)
Luxurious(45)
Perfect for business trips(30)
Has rooms for families(14)
Negative reviews(39)
Kenny_on_the_go
Deluxe Double room
Stayed in Sep 2024
Solo travelers
10 review
3.5/5
Posted on Oct 12, 2024
Nothing much in the hotel and the smoke smell is so heavy when I already requested non smoking room.
Talk to the reception and they change a new room to me immediately . Nothing much nearby too.
Response from Property: Dear Guest, Thank you for taking the time to leave your feedback. We apologize for the inconvenience caused by the smoke smell in the initially assigned room. We are glad that our reception staff was able to address the issue promptly and provide you with a new non-smoking room. Regarding your comment about there not being much nearby, actually, there are many interesting places around our hotel. There are three light rail lines nearby. Our hotel is surrounded by a street full of hot pot restaurants. And there is also Longtousi Park. If you consult our hotel staff, they will be happy to provide you with assistance. We value your comments and hope to have the opportunity to welcome you back in the future. If there is anything we can do to make your next stay more enjoyable, please do not hesitate to let us know. Best regards, Victor / Hotel General Manager
chanchan
Deluxe Double room
Stayed in Sep 2024
Business travelers
1 review
3.5/5
Posted on Sep 23, 2024
Location not in the city center , service, facilities and food was average.
Response from Property: Dear guest,Thank you for taking the time to share your feedback. We apologize that the location didn't meet your expectations. While we are not in the city center, we do strive to offer other advantages such as a peaceful environment and easy access to certain attractions.Regarding our service, facilities, and food being average, we take your comments seriously. We are constantly working on enhancing these aspects to provide a better experience for our guests. Our team is dedicated to improving service quality through training and feedback. We are also planning upgrades to our facilities and are exploring new options for our food offerings.We hope you will give us another chance in the future to show you our improvements. We look forward to welcoming you back and exceeding your expectations.Best regards,
GianCatt
Deluxe Double room
Stayed in Apr 2024
Couples
4 review
5.0/5
Outstanding
Posted on Apr 23, 2024
top location as next to railway station west. hotel bus available for transfer is free! breakfast is generous! danke! giancarlo aus der schweiz
Response from Property: Thank you very much for your support and recognition of the hotel, everything we do is only to bring a different experience to every guest, we are really very moved to see your satisfaction and affirmation.Looking forward to welcoming you to our hotel next time. Victor Jin, General Manager of the hotel, and the service team
Guest User
Deluxe Double room
Stayed in Jan 2024
Business travelers
4 review
4.2/5
Very Good
Posted on Jan 28, 2024
Lack of English speaking staff, limited offer in the lobby bar
Response from Property: Dear customer, hello! Thank you for your detailed feedback and sharing. We apologize that our stay did not fully meet your expectations. We will share every valuable suggestion you mentioned with the hotel management team, identifying shortcomings from the smallest details, maintaining good aspects, and improving deficiencies. We always strive to create a perfect stay experience for our guests, and we believe that you will have a brand new experience on your next stay. We sincerely invite you to come again! Hotel General Manager Jin Tao and Service Team
Guest User
VIP Twin Room
Stayed in Jun 2024
Business travelers
4 review
4.7/5
Amazing
Posted on Jun 10, 2024
Nice location
Response from Property: Dear Guest,Thank you very much for taking the time to give us recognition. We also appreciate your support to the hotel. We did not receive your full 5 points of praise, and we still feel a little disappointed. Perhaps there are still areas where the hotel did not do well. We hope that your next visit can point out our shortcomings, and we will strive to do better. We will continue to provide attentive service so that every guest who comes to the hotel can feel the warmth of home. We hope that our service can bring you more surprises and emotions. Looking forward to your next visit! General Manager Victor Jin and Service Team.
Great Service, excellent room! The staff at the check-in counter spoke amazing English and upgraded our room for free!
Guest User
Deluxe Double room
Stayed in Oct 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Oct 29, 2024
The subway is only a few minutes' walk away, and the hotel is very close. The hotel facilities are also very complete. I will choose this hotel next time I go on a business trip! The hotel manager Lydia and Grace delayed my check-out until 3 pm. Thank you very much. The service is simply impeccable, and the hotel's environment and atmosphere are also super good. The whole process was really comfortable. I give it a five-point score. It's so great! !
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Shenzhouxingshizhendexing
VIP Twin Room
Stayed in Oct 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Oct 22, 2024
Today is October 22, 2024. The breakfast at this western restaurant is satisfying. The sushi, bread, and porridge are all delicious. The environment is very good, the tableware is very clean, the food is delicious and rich, and Sheng Wentao's service is also very thoughtful and proactive.
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Guest User
Deluxe Double room
Stayed in Oct 2024
Travel with friends
10 review
5.0/5
Outstanding
Posted on Oct 26, 2024
The room was very nice. When I checked in, I asked if we had tea in the room. The room I originally booked didn't have tea sets. Manager Xiao Yang learned that I liked tea, so he upgraded the room to face the North Station. I sat by the bay window and had a nice tea. The room was large and clean. You need to swipe your room card to get up to the elevator, which feels very safe and private. I will still choose Wyndham Hotel if I need a room in the future.
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Guest User
Deluxe Double room
Stayed in Oct 2024
Couples
1 review
5.0/5
Outstanding
Posted on Oct 16, 2024
This trip was perfect, everything went smoothly from departure to return. The tour guide was very professional and knew the historical and cultural background of each attraction, which made our travel experience more enriched. The accommodation conditions of the hotel exceeded expectations. It is a standard five-star hotel. The front desk staff Perry was warm and thoughtful, and the restaurant food was delicious. I strongly recommend everyone to travel to Chongqing! I also recommend staying in this hotel, which is very close to various attractions and commercial centers.
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Guest User
Deluxe Double room
Stayed in Oct 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Oct 30, 2024
The hotel is located in the city center, with nice green environment around. There is a park outside the door, where you can jog. It is also close to the bus station. There are restaurants, supermarkets, and fruit shops nearby, which is convenient. The hotel facilities are satisfactory. Perry.Xiang at the hotel front desk handled the formalities very quickly and skillfully. After check-out, he followed through on the invoice and deposit refund and asked if I had received it in real time, which was very responsible.
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Guest User
Deluxe Double room
Stayed in Oct 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Oct 19, 2024
The trip ended quickly, as if I had a long dream. Different places, different scenery. Friends who come to Chongqing for tourism recommend going to Yudong Zhongba Island, where you can take a boat and see other scenery on the island. You can also go to the real-life version of the Spirited Away Tunnel in Sichuan Foreign Studies University to experience the world in the anime. Or you can go hiking in Nanshan and Gele Mountain, or go to Nanchuan to eat the best potato skin beans in Chongqing. From day to night, from sunrise to sunset, from sunny to rainy, from nature to humanities, it is unforgettable. I would like to thank Huayu Wyndham Hotel for its companionship along the way. The hotel concierge driver is very practical, has good driving skills, is very familiar with the road conditions, and the front desk receptionist Xiang Peipei is also very considerate.
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Guest User
Deluxe Double room
Stayed in Oct 2024
Family
1 review
5.0/5
Outstanding
Posted on Oct 16, 2024
Our driver was very considerate and the hotel customer service Perry was very patient and told us a lot of things to note in advance. The accommodation was very good and the attractions were beautiful. It was a very satisfying travel experience. It was my first time to experience this kind of free travel. There was no fatigue from the self-driving tour and no worries from shopping traps. It was relaxed and casual with plenty of time. The driver was very conscientious and accompanied us all the way like a family, making this free travel perfect.
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Kashabawangzi
Deluxe Double room
Stayed in Oct 2024
Travel with friends
17 review
5.0/5
Outstanding
Posted on Oct 10, 2024
During the National Day holiday, I stayed at the Wyndham Chongqing Hotel, which I highly recommend online. The hotel layout is indeed luxurious. Robin, the front desk receptionist, was very friendly and introduced the hotel's services to me in detail. There are massage treatments and a gym on the underground first floor, a constant temperature indoor swimming pool, and the breakfast buffet on the second floor is also very good. I will choose this hotel again next time I travel.