Jl. Dr. Wahidin Sudirohusodo No.32, Sukapura, Kec. Kejaksan, Sukapura, Kejaksan, Cirebon City, West Java, 45122, IndonesiaView Hotel Details
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Hotel Santika Cirebon Guest Reviews
4.2/5
Very Good
18 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.3
Amenities4.2
Service4.2
Cleanliness4.2
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All reviews(18)
Positive reviews(17)
Reviews with photos/video(8)
Awesome stay(5)
Negative reviews(1)
Khairani
Superior Twin Room
Stayed in Dec 2023
Family
2 review
4.7/5
Amazing
Posted on Dec 26, 2023
good hotel to stay, already comeback for the second time and both was delightful
Response from Property: Dear Khairani,Thank you for your time to write a review of our hotel. We are delighted to know that you have a wonderful experience during your stay with us.Regards,Santika Cirebon
Travelingcow
Deluxe Room
Stayed in Dec 2022
Couples
11 review
5.0/5
Outstanding
Posted on Mar 4, 2023
I really like their pool, it is even bigger than at other Santika that I stayed during my Java road trip.
Response from Property: Dear Travelingcow,Thank you for the time to write a review of our hotel. We are delighted to know that you have a wonderful experience during your stay with us.Regards,Santika Cirebon
Guest User
Superior Room
Stayed in May 2022
Family
2 review
4.7/5
Amazing
Posted on May 21, 2022
the pool was great
Response from Property: Dear guest,Thank you for the time to write a review of our hotel. We are delighted to know that you have a wonderful experience during your stay with us.Regards,Santika Cirebon
Ivan Manalu
Superior Room
Stayed in Apr 2022
Family
2 review
4.5/5
Great
Posted on May 8, 2022
Comfortable hotel, and close to food culinery and tourist attraction. Success always.
Response from Property: Dear Ivan,Thank you for your time to write a review of our hotel. We are delighted to know that you have a wonderful experience during your stay with us.Regards,Santika Cirebon
Hey me
Double Deluxe Room King
Stayed in Nov 2024
Travel with friends
13 review
5.0/5
Outstanding
Posted on Dec 1, 2024
Thank you to the very comfortable Santika Hotel, and of course to the receptionist named Ka Larang who was very friendly, kind, polite and explained things very clearly. I am very grateful to her for helping me 😊
Original TextTranslated by Google
Response from Property: Yth. Hey Me,Terima kasih banyak atas ulasan positif Anda mengenai hotel kami. Kami senang mendengar Anda merasa nyaman selama menginap di Hotel Santika dan mendapatkan pelayanan terbaik dari tim kami, khususnya dari Kak Melanda. Kami akan menyampaikan apresiasi Anda kepadanya. Kepuasan Anda adalah prioritas utama kami, dan kami berharap dapat menyambut Anda kembali di masa mendatang.Salam hangat,Santika Cirebon
Tiktik Rahmayanti
Superior Twin Room
Stayed in Sep 2024
Family
2 review
4.5/5
Great
Posted on Dec 9, 2024
The room is spacious and clean, the location is very strategic, close to everywhere, the lobby is very spacious... only the breakfast menu is not very suitable for me.
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Response from Property: Yth. Tiktik,Terima kasih atas ulasan Anda mengenai Hotel Santika Cirebon. Kami senang mendengar bahwa Anda puas dengan kebersihan kamar, lokasi strategis, dan luasnya lobby kami. Kami juga menghargai masukan Anda mengenai menu sarapan. Pendapat Anda sangat berarti bagi kami, dan akan kami jadikan bahan evaluasi untuk meningkatkan kualitas layanan kami ke depannya.Kami berharap dapat menyambut Anda kembali di lain kesempatan. Salam hangat,Santika Cirebon
meirina
Superior Twin Room
Stayed in Jul 2024
Family
1 review
5.0/5
Outstanding
Posted on Jul 14, 2024
Good service, and the hotel is clean
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Response from Property: Yth. Meirina,Terima kasih atas ulasan Anda! Kami senang mendengar bahwa Anda puas dengan pelayanan kami dan kebersihan hotel. Kami berharap dapat menyambut Anda kembali di masa mendatang!Salam,Santika Cirebon
Anggiajan
Double Deluxe Room King
Stayed in Feb 2024
Family
3 review
5.0/5
Outstanding
Posted on Feb 4, 2024
The location seems to be in the middle of the city, near the one that sells food, there are joss rib meatballs and there is a cafe that is like an airplane, but I didn't try it because I was really going to Cirebon "just for a break🤣 so far for checking in it's okay, the rooms are also spacious, lots of spots Aunthetic photos because it looks like an old school building but it's clean, the swimming pool is also okay, thanks trip.com! Thanks Santika Cirebon!
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Response from Property: Dear. Anggiajan,
Thank you for taking your time to review our hotel on Trip.com. We are happy to know that you had a pleasant experience while staying with us.
Regards,
Santika Cirebon
RBM
Superior Room
Stayed in Apr 2024
Family
19 review
4.7/5
Amazing
Posted on Apr 30, 2024
As for the facilities, it's good, but the room is not comfortable because it smells of cigarettes, I asked to change it but there was no response...
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Response from Property: Yth. RBM,Terima kasih atas ulasan Anda dan telah berbagi pengalaman selama menginap di hotel kami. Kami mohon maaf atas ketidaknyamanan yang Anda rasakan terkait bau rokok di kamar. Masukan Anda sangat berharga bagi kami, dan kami akan memastikan tim kami lebih responsif dalam menangani permintaan tamu di masa depan.Kami berkomitmen untuk meningkatkan layanan kami agar pengalaman menginap Anda lebih menyenangkan. Kami berharap dapat menyambut Anda kembali dengan pengalaman yang lebih baik. Terima kasih atas pengertiannya.Salam,Santika Cirebon
Silvia Sudjadi
Deluxe Suite King Room
Stayed in Jul 2024
Solo travelers
27 review
5.0/5
Outstanding
Posted on Jul 11, 2024
The quality of the hotel is very good, and the location is very pleasant
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Response from Property: Yth. Silvia,Terima kasih banyak atas ulasan positifnya! Kami senang mengetahui Anda menikmati kualitas hotel kami dan lokasi yang menyenangkan. Kami berharap dapat menyambut Anda kembali di kunjungan berikutnya!Salam,Santika Cirebon
Anonymous User
Superior Twin Room
Stayed in Dec 2023
Family
2 review
3.7/5
Posted on Jan 2, 2024
It was fun staying at the Santika Cirebon Hotel with its New Year's event... the event was a bit less exciting... next year maybe we could add interesting games. The completeness of the equipment in the room is quite "okay", only there is a lack of a hair dryer in the bathroom. The taste and variety of food is lacking...it needs to be improved...
Thanks Hotel Santika Cirebon...
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Response from Property: Dear. Visitor,
Thank you for taking your time to review our hotel. We are happy to know that you had a pleasant experience while staying with us. We have forwarded all your concerns to the relevant departments so that in the future we can serve you and other guests better.
Regards,
Santika Cirebon
nita_arka
Superior Room
Stayed in Oct 2023
Family
13 review
5.0/5
Outstanding
Posted on Oct 22, 2023
A hotel with good facilities for a large pool, delicious food and a bonus for washing up...thx Santika Cirebon
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Response from Property: Dear. Nita,
Thank you for taking your time to review our hotel. We are happy to know that you had a pleasant experience while staying with us.
Regards,
Santika Cirebon
Ricky Zulfandi
Deluxe Room
Stayed in Jul 2023
Family
18 review
4.0/5
Very Good
Posted on Jul 4, 2023
Santika Cirebon is one of the old star hotels in Cirebon but is fairly well maintained and is strategically located in the center of Cirebon city.
(+)
- Spacious parking
- Neat landscape and interior in the lobby, restaurant and pool. - The room itself is quite spacious with an additional couch that children can sleep on. - In the room there are additional pillows and
- They give free 2 bottles of coke in the minibar.
- The air conditioner also works very well, it's cold brrrr...
- Bath amenities are also complete like a 4 star hotel
- Provided 4 bottles of mineral water uk.650ml in the room.
- Hot water in the bathroom works well.
- Spacious swimming pool, available for adults and children.
- There is a sauna (do not check if it is working or not)
- Fitness center available with pretty good equipment
(-)
- Service from employees, both greeting and smiling, is very limited. Good security, receptionist, restaurant, housekeeping that pass each other, no smile and greet at us. Except from 2 people. Mba Siti, greeter at the restaurant and Mr. Gardener.
- exhaust fan in the bathroom is thick dusty
- the switch between rainshower and handshower doesn't work
- During bfast at 7:40 a lot of empty chafing dishes have not been refilled, so you have to wait.
- Suggestion: if you can prepare a welcome drink because sometimes the hotel is thirsty (Amaris usually provides it)
- Suggestion: give a sign where the pool towels can be taken because we have to go around to look for them (because there are no staff on guard around the pool)
Most of all, this is a recommended hotel. With employees who are smiling and happy to greet, it will definitely be perfect.
Original TextTranslated by Google
Response from Property: Dear. Ricky,
Thank you for taking your time to review our hotel. We are happy to know that you had a pleasant experience while staying with us. We have forwarded all your concerns to the relevant departments so that in the future we can serve you and other guests better.
Regards,
Santika Cirebon
Angel8869
Stayed in Nov 2024
Family
4.0/5
Very Good
Posted on Nov 2, 2024
I really did like the vibe of the hotel and all the staff was nice and polite. But so many things not nice. Too many nyamuk in the hotel lobby and common areas. Pools are not cleaned regularly. Kids playground really look disappointing and small. Brrakfast food was ok and better than Santika in Jakarta. Loved the fresh pastry section and coffee was decent. Just seems like the hotel hasn t been kept properly but it has a lot of potential.
Response from Property: Dear Angel8869, Thank you for taking the time to share your feedback with us on TripAdvisor. We’re pleased to hear that you enjoyed our hotel's warm and welcoming atmosphere and that our staff made a positive impression. We're also glad you enjoyed our breakfast, particularly the fresh pastries, and coffee—it's always wonderful to know when we exceed expectations! We truly appreciate your input on areas for improvement, and we apologize for any inconvenience caused by the mosquitoes in our lobby and common areas. Ensuring our guests' comfort is a priority, and we are actively working to address this with additional pest control measures. Your comments about the pool and children’s playground are valuable to us as well. We strive to create enjoyable experiences for guests of all ages. We will consider your feedback as we review our maintenance schedules and explore potential updates to enhance these amenities. Thank you again for your kind words and constructive insights. We’re committed to realizing the full potential of our property and hope to welcome you back in the future for an even better experience. Warm regards, Santika Cirebon
Guest User
Stayed in Jul 2023
Other
1.0/5
Posted on Jul 31, 2023
It's an old building, the room is not very clean, the bathroom is mouldy, the breakfast is not very pleasant, if you serve local delicacy like nasi jamblang, nasi lengko or empal gentong make sure it meets the standard, I think instead the chefs need to cook something they are good at. Another annoying thing is that ppl are wearing full clothing in the swimming pool.
Response from Property: Dear Huang, Thank you for the time to write us a review on TripAdvisor. We apologize for any inconvenience during your stay with us. All of your concerns have already been forwarded to our related departments so we can serve you and other guests better in the future. Regards, Santika Cirebon