Hotels in Zhaoqing

"I chose Wyndham again this year because of my pleasant stay during New Year's Day last year. However, the service this time, at the same time of year, was vastly different. First, the front desk handling check-in clearly ignored my special requests. As a result, when I got to the room, I found that the room I booked was the exact opposite of what I requested. Furthermore, the so-called 'lake view' room only offered a view of large trees (Picture 1). If the hotel didn't have the requested room, shouldn't the front desk have informed the guest? Secondly, I don't think Wyndham accurately estimated the number of guests for breakfast. The entire breakfast restaurant was incredibly noisy, no different from a wet market. I can understand this, as it's a holiday and there are many people. But while people were eating, those coming in would just stand next to others' tables, which I imagine was frustrating for both those trying to eat and those looking for a table. The restaurant staff's instructions for seating guests were also unclear (Picture 3). This is because there were actually dining areas on the other side of the restaurant, but they were in a sunken area and hard for guests to notice. As for the auntie at the rice noodle roll station, I wonder if she wasn't getting paid or wasn't trained, because she wore an unpleasant expression for all to see. If you can't give an extra portion according to policy, you can explain it nicely, because guests might not have seen the notice. But being confrontational with guests only causes anger, especially when the dining atmosphere is already so frustrating! In other hotels, staff are attentive to special families and even offer assistance, but despite Wyndham's high room rates, the service falls short. The breakfast selection was very ordinary, very ordinary, and with so many people, the queues for the limited made-to-order stations were incredibly long. The experience was very poor, and I didn't end up eating much anyway. Thirdly, the five-star Wyndham clearly has very poor preparedness for its guest traffic during holidays. As the weather turned cold that evening, and the forecast had warned of it, which everyone knew, many families with children needed extra blankets. However, the blanket I requested half an hour ago wasn't delivered. Finally, after I called to follow up, they said there were no blankets, and it took another hour for the requested items and a bedsheet (which was better than nothing) to arrive. In short, this stay was very unpleasant. A big-brand hotel is still inferior to a guesthouse!"

"This is my favorite hotel in Zhaoqing. It's stylish, comfortable, and clean. The room features a practical layout with a well-designed bathroom offering separate wet and dry zones, and the bedding is exceptionally comfortable. Its excellent location right by the beautiful Star Lake, coupled with direct access to a large shopping mall downstairs, makes it incredibly convenient. The hotel's buffet offers a rich variety of delicious food. I've stayed here twice already and will definitely choose Star Hotel again for my next visit."

"Facilities: Satisfactory Cleanliness: Satisfactory Environment: Satisfactory Service: Satisfactory Extended my stay for another night, still chose this hotel. The hotel facilities aren't the newest, but the staff provide excellent service. Before checking out, a kind lady even gave me two bottles of water."

"The hotel's location is convenient, not far from Seven Star Crags. The rooms are well-equipped with amenities like a mini-fridge and a weight scale. The shower pressure and temperature are great, and the bathroom has a separate wet and dry area. The hotel also features a gym and a laundry room. The Cantonese dim sum for breakfast is exquisitely made and tastes delicious."

"The room was very large and spacious, and even the bathroom was huge! Breakfast was served in the revolving restaurant on the top floor, which had a comfortable ambiance. Right across the street were the fountain and the Seven-Star Crags, making it the perfect spot for a post-dinner stroll in the evening. The only minor drawback was the lack of convenient bedside charging outlets."

"Good location, many restaurants and bakery nearby. Near tourist spot. Service was nice. Rooms are spacious and high ceiling. Will definitely pick this hotel again if I were to come back to Zhaoqing"

"Lika Wang did a good job at helping me check in and picking up my Taobao packages. Room was clean, robes and towels fluffy, bed and pillows soft and clean, balcony rail was wiped (saw them sipping it). Room has nice art work based on local geography, floor lag does not get soaked because there’s a lip beneath shower door, there’s a scale and a hair dryer, coffee pods (no creamer) and basic tea. Pool gym are both clean with towels. Lounge is ok, but refreshments and drinks very limited, didn’t have time to try their actual tea time. Breakfast has EXCELLENT EGG CHOICES (well labelled as over easy etc) with omelettes, sausages were good quality, bacon was ok, Chinese rice noodles were dried out but congee selection was good. But breakfast areas were crowded but they did try to put extra seating outside the restaurant. Cleaning staff consistently remembered to greet guests. Chinese restaurant had good roast duck, fresh shrimps but service was slow and lacked eloquence. Overall pretty well designed hotel, with staff that have good attitude. But like many hotels, it’s the training that may need improvement. Areas for improvement: 1. air conditioning insufficient in lobby and hallways,(avoid automatic doors and add curtains to save ac if needed ) 2. Fitness centre desk staff a bit slow and lacks training, more water machines needed, 3. Doorman didn’t always help with luggage and didn’t consistently open doors, (but they were often outside in the heat, tried to help and were ready to help) 4. Restaurant staff put in good effort, but you need more staff or faster staff. 5. Breakfast wasn’t replenished fast enough, salad bar could be improved with more choices, (Japanese dressing was always low) hash browns could be added and the coffee beans weren’t that good but the machine was good. 6. Management staff need to be on site more supervising and greeting. 7. Concierge staff could be more active at greeting and directing. 8. Some live piano music or some more music to enhance lobby would be better. Nonetheless all of the staff overall are better than average, and show good attitude and willingness. The most impressive was the attention to detail with shower door lip, local art work, breakfast egg selection, very comfortable bed, and good congee selection."

"The hotel has a great atmosphere with fantastic lake views. The room facilities are comprehensive and very clean, and the decor is beautiful – excellent value for money. The service is also great; the front desk staff are very enthusiastic and always happy to provide things like bottled water. The location is excellent too, right inside a shopping mall but surprisingly quiet. It's very close to Seven Star Crags and surrounded by many large shopping malls. Overall, a really satisfying stay!"

"The price is reasonable, the rooms are cozy and comfortable, the cleanliness is top-notch, there is parking both above and below ground, and the hotel offers free parking. The hotel is located inside a large shopping mall, making it convenient for dining, shopping, and watching movies. It is also very close to the Seven Star Crags Scenic Area. Highly recommended!"

"The hotel is in a good location, close to the arcade street, the ancient city wall and the museum. There are shopping malls, supermarkets and various snack bars near the hotel, which is quite convenient. The service attitude of the hotel staff is also good. The only bad thing is that the sound insulation is a bit poor. I was woken up by other people's voices at more than six o'clock in the morning!"