Hotels in Cologne

"Top location, room is nicely clean and spacious with good views. Perfect for my business trip. Just the wait for check-in in the front desk takes too long and I arrived around 6 pm. Wish this could be improved."

"Great location. Clean and tidy room- worth the price. However, had the most astonishing experience in my life with a male receptionist called Sahsa Grass. Room check in time 15:00. I arrive around 14:20 (I'm yet to have a say in the DB schedule). The front door was closed. Ring the bell. A man opens the door and looks at me like ”wth do you want?”. No hello, no welcome and no smile. Me: *smile brightly to compensate for his unenthusiastic welcome* Hi, I have a booking here. Sasha: There are no bookings till 3. Me: I know. That's fine. I can just wait in the waiting area. *smile* Sasha: This is not a waiting place, THIS IS A HOTEL. Me: Hotels have waiting areas (lobbies). *pointing at the lobby* what is that for then? Sasha: it's for guests. Me: what am I then? Sasha: you're only a guest from 3pm. * I was dumbfounded at this point. Is he actually being serious right now* Sasha: I'm alone here, I have to go up and down. I can't let you wait inside. Me: *dump my luggage on the landing infront of the door* I'll stay here then. *NB temperature outside over 35°C* *Sasha shrugs and closes the door* Around 5- 10 minutes later I ring the bell again and ask for a refund. There was absolutely no way I could stay in a place where I was treated this poorly. Sasha: it's not possible. You are free to go anywhere, no one's stopping you. But no refund since it is your decision to leave. Me: the only reason I'm leaving is because I'm not happy with your customer service! *Sasha repeats some of the things he said previously. And raises his voice. I raise mine above his.* Me: You don't get to speak to me that way. No one does. *pull out my phone to record this incident. Tries to shut the door on my face. I keep my foot. He still pushes it against me- thus, officially physically assaulting. A few minutes later another guest enters the hotel. I tell him what had just happened. He is shocked. Asks me to come in and speaks to Sasha on my behalf. Sasha repeats the same. The guest lets me wait in his room- note, I was parched and visibly drenched in sweat in the heat. The next receptionist Jasmine takes over shortly afterwards calls in to inform my room is ready at around 2:45. She was profusely apologetic for her colleague's behaviour and escalates to the owner. NOTE: SASHA WAS ACTING LIKE THE OWNER but the owner is a lovely gentleman of Chinese ethnic origins. He comes down the following morning and profusely apologises for my experience. Offers a full refund, free breakfast and a bag of brownies. I only accepted the latter as not to hurt his feelings and tell him it's my dignity that was injured (these things can't compensate for that). He says Sasha has previous experience as a receptionist and he's surprised by his behaviour. If this were to recur he would be sacked. But now looking at previou reviews looks like I'm not the first. Don't let this put you off though. I would have given a 5 out of 5 (exceeded my expectations for the price) if not for Sasha Grass (photo attached). Leaving this note as no guest deserves a holiday ruined and no employer deserves a business ruined because of a sorry excuse of a man like this."

"To start with the good points the location is very convenient near the Cathedral and train station and a busy shopping street with plenty of restaurants just at the corner but it was very quiet at night. Also the breakfast was very nice and the staff were friendly and helpful. The main disadvantage is that the hotel seems very old so modern things like having outlets for charging in the room were very limited. Of course no air conditioning in summer is normal here but no fan was provided like at some other hotels, I assume because of the lack of outlets for power. The room is very small and has not been well maintained or updated but the bed was comfortable and the WiFi worked well. The tv has some international channels for news. For the price and location I would stay again but probably I would try somewhere else."

"It's a very old hotel, like something out of the last century. But thankfully, it's very clean and easy to find, though not on the main street. Overall, it offers pretty good value for money."

"The hotel we booked during the exhibition was several times more expensive than usual. The parking lot was downstairs. The hotel is next to the river and across from the Ferris wheel. The breakfast was also good."

"Been an amazing stay with great service!! Past reviews seemed bad but i do not agree as the staffs were really nice. Even managed to get early checked in at 1150am, when we reached at 1130am, as the staffs rushed to help us get checked in. Breakfast was on the pricier side for 17 euro but it was really good and widespread!"

"Highly recommended! The room was excellent and very spacious. The bed was big enough for me and my child; since we booked for two adults and one child, they even provided an extra bed, so we had three beds in total! The location is fantastic. It's very close to the train station and Cologne Cathedral, just a 5-minute walk away, yet it's tucked away from the main hustle, which made us feel quite safe and secure. We took a stroll near the hotel and discovered a highly-rated restaurant. We tried some authentic German cuisine there, and it was quite good. Cologne is truly wonderful; we even got some photos just like Jay Chou's! I highly recommend Trip.com! All our hotels for this Europe trip were booked through them, and it gave us great peace of mind. I compared their prices with several major platforms, and they truly offered the best rates. Highly, highly recommended!"

"room size is ok, breakfast is ok, I would say this is a average hotel that not thing too good or bad. Free wifi and the speed is good, no bathtub, breakfast is the same everyday, very close to the Dom."

"Zu meinem Aufenthalt: das Zimmer war sehr schön und das Bett total bequem. Sehr lobenswert fand ich, dass ihr Streamingdienste angeboten habt. Das war sehr cool. Das einfache Einchecken war auch ein großer Pluspunkt. Was gar nicht geht, ist das niemand zu erreichen ist, wenn es spät mal Probleme gibt… das sollte sich ändern. Bei uns hat der Strom nicht funktioniert, auch wenn es schon nach 1 Uhr war, ich musste mein Handy dringend laden, das wäre zu einem Problem geworden. Glücklicherweise hat mein Partner Ahnung von Elektrik, weshalb er das Problem vorübergehend lösen konnte. Abschließend noch ein dicker Minuspunkt: kurz nach 11 hat bereits jemand vom Reinigungsservice geklopft und hat kurz danach einfach unsere Tür geöffnet nachdem keine Antwort kam!!! ABSOLUTES NO-GO!!! Zumal wir bis 12 Uhr Zeit hatten. Als Pärchen ist man dann vielleicht gerade anderweitig beschäftigt, was unfassbar peinlich geworden wäre. Sowas darf echt nicht passieren!!"

"Overall a great hotel.room size was good.location was excellent.breakfast was probably one of the best we have experienced in Europe. One downside was the disappointing so called fitness suite..im sorry to say a treadmill,a couple of exercise bikes & a multigym doesnt really add up to a suite.. Also the changing rooms need addressing as there was only 2 booths to get changed in.. Still 9/10 for the Martim Hotel Koln.."