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Linda was the only member of staff on duty when we arrived. I had booked a disabled access room as I am a paraplegic in a wheelchair. She explained the travel Lodge does not provide disabled access rooms for families. She suggested that we find another hotel. When I explained that we had travelled a long way, it was late and that maybe she could just put a fold up bed in the room, she said no but you just have the family room. When we got to the family room she explained that me and my wheelchair wouldn't fit in the bathroom. When I explained thats not going to work she huffed and we all had to follow her back to reception. When I asked why she couldn't put a fold up bed in the disabled room she said she would have to call her manager. While on the phone to the manager she said ”they haven't even paid” so I corrected her and asked that she check the system. She then said...oh SHE has! She hung up and then proceed to tell me that in the future I should not book with travel Lodge as they can't forfill my needs. My husband and I were gobsmacked. She went off then went she came back she started to explain the assistance cord reset process. Where she repeated several times that as my husband was with me there would be no need to call for assistance and that she would not attend. The entire time linda spoke to me very slowly which I found extremely offensive. A car accident took my ability to walk it didn't make me deaf or stupid. We have travelled all over the world before and since my accident and this is the 1st time I've been made to feel like such an inconvenience, unwelcome and that I didn't belong! Please provide linda with equality training I believe your future disabled customers will benifit.

We stayed for 2 nights, family of 3 adults and 2 children. We thoroughly enjoyed our stay. We stayed in the apartment loft with 2 bedrooms and a sofa bed. The room was clean when we arrived, a cot and highchair was already in the room and there was even a baby blanket which was a lovely touch. My eldest son slept on the sofa bed which was more than adequate for him however I would say this is only suitable for a child. We all slept very well, the beds were comfy and despite it being on the main road it was extremely quiet inside. I will definitely stay here again when we come and visit for our yearly family trip. If you stay during the warmer months then I would suggest bringing a portable fan, the air coolers provided aren’t great but we did bring our own fans and slept with the windows open. Everything you need is provided. A fabulous stay.

So homely and comfortable in all areas of the hotel. A real treasure which we intend to return to. All the staff were cheerful and helpful and the room was spacious. Hidden in the middle of the New Forest the immediate area was tranquil and offered an escape from everyday life.