Find the Cheap Kilmiston Hotels

The hotel looks bright and modern, with a decent car park. The many many signs all over the place about fines if you don’t register your vehicle make the parking and hotel entry somewhat intimidating. If they are concerned about parking. Why not just have a barrier with a token from reception to exit? Reception was friendly and we had a room on the ground floor with a lovely view of a ****y bank of earth through a rather small window. The room was clean, well appointed but the ceiling lighting was awfully dim. The bathroom was clean but we didn’t feel that entry/exit from the bath was very safe if you had limited mobility. Dinner in the restaurant was extremely disappointing. The space is modern and the kitchen is open, but the service, though very friendly was extremely and embarrassingly slow. This needs to attended to. The place was not at all busy. In the end we went to the bar to get a drink to fill in the waiting time. Someone on a neighbouring table waited ages for a beer which was served flat and had to wait a long long time for a replacement. Our tear and share bread was so over cooked, we struggled to cut it with a pizza wheel. The fish and chips were very tasty and well presented. The tagliatelle was over cooked and the sauce completely tasteless. The only flavour in the dish came from the nice garlic prawns added as an extra. We decided against deserts as we anticipated another very long wait. While we were there a neighbouring table was re-occupied but was not sanitised between guests. This could have been so much better! Breakfast was easier because it’s self serve, but it was busy and the few staff were unable to keep pace so tables took a long time to be cleared and longer to be cleaned. We had to get our own cutlery as this job was also slow. Breakfast selection and quality was quite acceptable. We were happy with the hotel but it was badly let down by the extremely slow dinner service.

I arrived late (2315 hours) although within their check in windows, but they had the room keeps ready for me in the room, so I was able to get straight in without any fuss. Brilliant service - thanks.

Stayed here for just one night with friends to watch cricket at the Ageas Bowl. Had lunch before we went which was nice except one of the ciabattas was very hard. The lady serving us (Marie) was very apologetic. She has a great sense of humour and made us feel very welcomed. On returning late she made sure we were served at last orders. Our room was very nice with a comfortable bed, good shower. Breakfast was excellent, lots of choice and well prepared. Would stay here again. Staff were great, especially Marie!

Really disappointed with how run down and grotty a lot of places in this hotel looks. Not really a pleasant environment but has so much potential to be excellent if it was looked after better. At a glance it looks nice, reception and lounge are welcoming, the hotel has a unique layout but after spending a couple of days there it just doesn’t look very well looked after overall. Doesn’t look like there’s been any landscaping or window cleaning done in a long time but that’s not the end of the world. But the impression you get in the bedroom is one of a bit old and dingy. Marks, cracks and paint coming off the walls, old faded carpet that had stains on it. Carpet didn’t look hoovered either. Had to move a bedside table to get to the plug and wish I hadn’t as it was so dirty and dusty behind it. The bed felt comfy enough at first, but woke with horrendous back ache, especially the 2nd night and struggled with sleeping. The TV remote didn’t work, and there’s no thermostat for temperature control. The bathroom was clean enough but the toilet seat wasn’t very stable! And the shower was absolutely useless, zero power to it….. had to take it out the older toilet actually get any water on me, and if you turned it as you tried to rinse then it lost even more power. The dining room was ok, but many of the chairs had bits of food on them and some had stains on as well. Breakfast was good, standard cooked items available, plus basic pastry or cereal options. Tea or filter coffee and 2 fresh juices on offer. Dinner was quite disappointing in terms of choice, very basic and small menu. Had the pizza and I didn’t get the feeling it was freshly made (not the base anyway). Swimming pool was a nice option, heated as well. Only small though so I’d imagine if there was a few people wanting to use it then it could get quite cramped. Sauna at the side, but didn’t use it so can’t comment. The public changing rooms and toilets sort of followed suit with everything else, just looking a bit dingy looking like it’s been installed in the 80’s. I’m not a high standards kind of person, and would overlook a few of these things in isolation, but I think the combination of everything just left me feeling disappointed. It did its job as a base for me and my family travelling from up north to visit Peppa Pig World which is 30mins away. And Marwell Zoo is literally on site so location wise it’s pretty good for some attractions. To be fair, someone could have a totally different experience if they had a different room that was in better condition, but we just felt uncomfortable. The staff we encountered were all very pleasant and attentive.