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This has to be hands down the MOST DISGUSTING / DIRTY \ DANGEROUS hotel I have had the unpleasure of staying in. May I add I fly around the world & always stay in 4-5 star hotels at bare min I expect them to be clean. Well I had the shock of my life & have since this visit been so mentally scared I can’t rebook any trips atm due to the stress this has caused me! I was actually HORRIFIED to find BLOOD & URINE stains ALL over my mattress & bed yes the bed they expect you as a paying guest to sleep on ! Then I discovered 2 inches thick of dirty dust under the bed (clearly never been cleaned in YEARS) then to add insult to injury there was USED dirty tissues & socks under the bed like it made me feel physically sick! I wouldn’t except this in a 1 start hotel let alone 4 ! I will be sending my photos & complaints to the people who rate these hotels & ask them to come & recheck them ! They should be SHUTDOWN never mind anything eles this is MAJOR HEALTH & safety problem like we are talking about people’s blood & urine how more DISGUSTING can you get. Next problem was they must of thought let’s kill our paying guest as you your staff member clearly was not bothered about a DEADLY bike which I was given to rent which turned out it had no breaks (they both completely failed on me after not long of riding out) these bikes are fast as well being electric so it’s super dangerous ! & when I told the staff once I got back he wasn’t even in the slightest bothered or concerned he was NOT going to get it Checked / fixed he would of happily just gave that bike back out to someone ! I had to make him report it & come & see the breaks for himself before he finally said Il get it checked ! This is the best part people so When I complained to the hotel managers about the DISTURBING state of my room you won’t believe what their response was you can’t make this up! The lady said she sleeps on a DIRTY stained mattress at home & tried to tell me that 2 inches of dusts must of been made by me in 2 nights I stayed there like I actually laughed had I not been so angry ! What sort of thing to say to paying guests is this ? The worse part then was she went on to say we steam clean the mattress when CLEARY they don’t & she was lying hence the DIRTY BLOOD & URNINE stains I WARN you not to stay here the health problems could be serious blood carry’s EVERY viruses know to man HIV included & urine stains stink & will not be pleasant to sleep on I’m in shock after complaining & explaining I was a loyal guest who has actually stayed with them before you would think they would of offered me a full refund no problems they didn’t want to offer me NOTHING at all they barely even said sorry I’m going to have to try & sue them to claim my money back as I won’t leave this & im NEVER staying with any of there brand hotels again I advise you HIGHLY to avoid this hotel I have no other reason to want to waste my time writing this review other than if it saves just one person from stayin

The hotel was great. Very good quality of the equipment. But the services from the Reception was very unkind. The online booking was not great because they announced in Booking website they are not charge the credit card before the the date of the arrival. But they have tried a lot of time to charge my credit card during more than 1 week then they blocked my bank account because my bank though a tentative of fraud. I paid my bank to unblock and made a new credit card. They said it was to save the room... So they are not really in phase with the information giving on their profile in Booking.com. After that, at our arrival, they tried to charge more than expected my reservation (the amount they blocked in my credit card + the full amount of my entire reservation so more than 420 Euros)

Great hotel. Modern, clean with plenty of space in the room. Shower excellent. All amenities provided including a gym and pizza restaurant/bar downstairs. Rate was reasonable and very close to Noord rail station. The only issue is that Noord is a developing area and there is not much going on outside the hotel. A train trip is required to visit downtown Amsterdam which is 2 stops away. Great for business travellers.

Very expensive for below mediocre service.. not at par with other Hilton hotel services! Upon check in (April 14, evening) there was no water in the room. I called and asked for water and was told it is only given to Hilton members, and I am! I told them I am a member and I was told by the female staff at the reception that I should go downstairs to get water! Seriously?! Is this a hostel that you can't bring water to the room?! So I insisted and they brought 1 small bottle! And I asked why only 1, and was told by the female staff it is because I don't have a companion!! She also told me to just drink water from the tap! Regardless if tap water is potable or not, there ahould be bottled water provided! The standard for hotels is to have at least 2 bottles upon check in! The staff even told me I should be polite (because I asked for explanantiom why only 1 bottle can be given to me). I have always said ”please” and if asking for explanation is impolite to her, what does she think of frowning at guest? She even told me I am just a new member hence.. I paid almost Euros 300 per night and you can't give me 2 small bottles of water?! The female staff was also frowning at me as I requested. Even slippers were missing! I was told it is for selected rooms only, but eventually they gave me a pair. The service is really terrible. I booked the room with river view and it was TINY!!! I could barely fit to walk to the bathroom once opened my luggage! The toiletry dispensers were empty! was about to take a shower when I arrived onlynto discover there was no shampoo and shower gel in the dispensers! Couldn't the check before someone checks in?! The bed headboard was dusty!!! The safety box could not be opened!! I locked my valuables inside and it just shut off! The staff came and checked and at first was not itnerested but then I insisted that I needed my passport. She then came again with new batteries, unscrewed and put it back. We were able to open and got my stuff. Before leaving I tried locking it empty and again, it could not be opened! I just ignored and did not use it again, not worth the stress. Breakfast is enough and restaurant staff were nice. also liked the location, far from the crowd with convenient ferry access. I think these are the only positive. Worst Hilton experience!

Super five-star hotel, take a free ferry from Central Station 10 minutes to the North Shore, enter the NDSM Art District, 10 minutes to the hotel, a total of only three rooms, are independent, very refined and comfortable, super vision. From the top to the top of the night, you can take photos on the tower crane, which is very exciting, the only crane hotel in the world.

There is a free ferry from Amsterdam Central Station, which takes about 10 minutes to reach the hotel. The hotel itself is in the shape of a ship and faces the canal, making it a very interesting hotel. When you open the window, you can see the canal in front of you. The room and amenities we stayed in this time are the bare minimum, but if you just want to sleep, it's enough. Next time I would like to stay in a room with the letter BOTEL.

The whole place was very clean. Our stay was comfortable and all the things we needed were there. The big windows were great and the location of the place was very interesting. We mostly used ferry from NDSM towards Centraal station which was quite fun for us and the kids