Premier Inn Cockermouth

Stayed 1 night in Jan 25 Good - easy check in, warm room, clean room, good size tv, clean bathroom, linked restaurant adjacent to hotel easy to get to, free parking but enter reg into screen Bad - breakfast finishes at 10:30am prompt, hotel is located near A road about a 20 minute walk into cockermouth

Room was fine, comfortable and warm. One of the beds was a little small even for a 13 year old but not a major problem. Paid for beakfast for 2 mornings but the variety and quality was poor. Very little for continental and cooked breakfast. We didn't bother with breakfast on the second morning. We have stayed her many times since it first opened but the food has slowly gone downhill. It is not good value, even if children eat free if there is nothing for them to eat.

Stayed at this hotel a lot during 2024 for business. Generally the hotel has friendly staff, is clean, modern and well located for the lakes. However twice in the last couple of months the fire alarm has gone off during the night and I have spent an hour at the muster point in the car park while the fault was investigated. Also on two separate occasions during my recent stays there has been no chef in Brewers fayre and I have been unable to get an evening meal. Management need t address these issues on urgent basis.............

The restaurant staff were untrained queues at the bar to order food with no staff to help. Waiting staff just kept walking by without asking for someone to man the till. When food arrived it was cold. Everyone was commenting on how shocking the service was. Good luck if you decide to eat there.

Not well received. The duty manager was offhand and very unhelpful. He made us want to leave and return home. Not a nice man. On the other hand an assistant, Naiomh, was extremely helpful and polite. Cockermouth is a lovely town with a lot to do and explore and we enjoyed it. We stay regularly at Premier Inns and have had excellent experience up until this visit. We hope that this is a one off, but we won't go back again.

Another great stay at Premier inn Cockermouth. We stayed in room 226 Premier Plus, everything that you would expect from PI, clean room and the huge comfy bed Only downside fan didn't work in the bathroom. The staff that we had come into contact with, from reception to housekeeping, have always treated us with a friendly, courteous and professional manor. They are a credit to the hotel and the company. Keep up your great work.