Royal Hideaway Corales Suites

The accommodation features excellent facilities, spacious rooms, and exceptional staff providing royal service. Guests praise luxurious bedding, clean environment, and delicious breakfast with early access.

This was our 5th or 6th visit to the hotel and were allocated room 1317, which is a 2 bedroom suite for our 3 week stay. Suites are well furnished, lovely balconies etc. Suite spotlessly clean. Cleaning staff lovely and friendly. Reception staff helpful. Our previous visits to the hotel have never presented any issues with the suite. This visit was very different. First problem was with the washing machine. The machine door would not open. Maintenance came and fixed it. Tried a wash, washing machine door would not open. Washing machine replaced. Washing machine door would not open. Washing machine replaced again. Door worked!!! but wouldn't do a washing because of no water. Maintenance came and opened the isolating valve. Worked after that surprisingly enough. Next the oven. Decided one night to eat in. Prepared dinner then tried to put the meal in the oven. Oven as new but dead, no power. Called maintenance. Maintenance man traced the issue to oven wires had never been connected to a power supply (true). Connected up and had a nice dinner if I say so myself. Next day came back to the apartment again and found the maintenance team changing out the oven. We advised them of the work that had been done the previous evening. Don't think I was believed about the wires. In summary there doesn't appear to be adequate checks done on the appliances and as for their maintenance management system there must be poor record keeping and no checks on works completed. It took 4 days of our holiday to resolve these issues. Starfish restaurant has some issues. There was strife between the head waiter and some of the staff on our first visit. On our second visit our party of 3 ordered different fish dishes. All 3 came out under cooked. Sent back to the grill, got the same pieces of fish back but overcooked. My wife and our friend had ordered the same dish so no idea who got which plate returned to them. Needless to say we didnt eat our meal. Head waiter (same one) TOLD us he would bring us another round of starters. He did then charged us. Nice one. In summary of Starfish - It takes some level of talent to undercook then overcook 3 pieces of fish on a grill when you are a seafood grill restaurant.