Guest User
November 19, 2024
Experience on 16/17 November 2024. Our booking was in respect of Superior Room, sea view, half board @ 298.00€/night less 5% discount. We were allocated room 508. The room is adjacent to a beach access roadway on the northern side of the property, with businesses across the street. Music commenced on Saturday afternoon. I visited the reception desk and advised that if the music continued into the early hours, a request for room change would be made. The receptionist replied yes, this could be done. At about 2200 hours the music got into full party / disco mode - BOOM BOOM. This continued until about 0200 hours in the morning of 17 November 2024. The music was accompanied by enthusiastic party goers with some associated strobe lighting effect. Room change was requested at c 0900 and reception advised that the music would only be continuing for one more night-Sunday- of the weekend. I reiterated a room change request,,,,, always from such sleep deprivation activity. The replacement room was provided. It was far from the offending area such that the risk of similar noise pollution is minimised,,,, and hopefully,,,, eliminated. The staff were very helpful in resolving this situation. I met with Marina, Guest Services Manager, who reiterated the point regarding the hotel not having control over outside properties,,,,, which I recognised and understood. It makes me wonder about the benefits of being a H10 club member! It may be useful to know that we are in our 81st year,,,,, and to be subject to such room area allocation???!!! One wonders why privileges of this nature should be visited upon guests,,,,,having paid upon arrival for our holiday.