Hotels Near Planetario De Cozumel Cha'an Ka'an in Cozumel

I felt the price we paid for this hotel was not warranted based on the quality for the following reasons: 1. Shower drain was broken and had a piece of round plastic covering it to protect you getting cut on the metal pieces. 2. Decor is not great. 3. We had to ask for toilet paper a few times as opposed to it being supplied during cleaning. 4. We talked to a number of other people who paid less than half what we paid - in fairness this was my fault. I booked on booking.com and paid what they asked. One couple booked at the hotel and were able to negotiate a price less than half what we paid. 5. It is situated across the street from a night club and the music is very loud. We initially thought it would make sleeping a problem but fortunately it didn't bother us at all. 6. Smoking was allowed on the patio during breakfast. On the positive side: 1. Staff are great. The breakfast staff and cleaning staff are very accommodating and friendly. The breakfast staff will cut up fruit for you if you ask. Miriam was a favorite for us because she spoke fluent english. 2. The place is very clean - they are cleaning all day. The pool is cleaned regularly - but is quite cold. I liked it this way actually. 3. It is close to the downtown plaza. 4. The AC works really well. 5. They have two hotel cats. :) This could be a negative for some people. 6. The bed is very comfortable - we had a king sized bed which was fantastic. The bedding was changed frequently - I think every other day. The bed is made up every day. Overall I would stay here again but would expect a much lower price.

I was spied on in the shower by a hotel employee, and management tried to cover it up. It wasn’t until we involved the police that they became cooperative. What happened? Look at the photos, and you’ll see a sliding window in the shower that opens to a hallway closet. While I was showering, I looked up and saw a man’s face in the window, watching me. I screamed, grabbed a towel, and ran out to the hallway. When I opened the closet next to my room, I found that same man wearing a hotel uniform, trying to climb down from the window that overlooks my shower. He tried to push past me, but I caught him by the sleeve and took his radio. I shouted for help, and he said over and over, “Please, don’t tell.” Other guests arrived to assist me, and started taking photos and video of the scene. The desk clerk named Angel came upstairs and initially claimed that he’d told the pervert peeping tom named Vicktor to get a broom from that closet. Observe from the photo that this is not a utility closet, and is empty except for pipes. We also found footholds carved into the cinderblock beneath the shower window. Once we pointed out the falsehood of his claim, Angel then said that Vicktor was never in the closet, that it’s his word against mine. Angel refused to call the hotel manager, and then refused to call the police. He took Victor to the office behind the hotel desk, and we saw him on his phone, smiling and laughing. Members of my group called the police and contacted the hotel owner Gilberto, who said he would come in 2 hours because he was not nearby. I give credit to the local police in Cozumel, who responded quickly, and also called their supervisor to the scene, who took our reports and investigated the closet. We discovered that many rooms, on all four floors of the hotel, have these fake utility closets with windows opening to the shower. None of the closets were locked, and only women had been assigned to these rooms by the front desk clerk. When the owner Gilberto arrived, he initially denied everything, then once the police sergeant supervised the interaction, the owner finally conceded that “because it’s bad for business,” he would repair the shower windows and lock the closets, and he also said Vicktor the peeping tom would be terminated. However Gilberto the owner denied that Angel the desk clerk had any part in covering up the incident or funneling female guests to those rooms. I was very concerned about what appeared to be a serious safety and privacy problem—who knows many staff are involved in their peeping tom operation and how long they’ve been doing it? How young are their victims? Are they taking photos and video too? I’ve never felt so violated and disgusted. There are plenty of nice places to stay in Cozumel, go someplace that takes the privacy and safety of their guests seriously.

Really lovely stay with especially friendly staff in the restaurant. Gorgeous resort with two beaches and nice pools - the food at the hotel restaurant is excellent so we ate there happily every night.

This was my second stay at the Westin Cozumel. The property is beautiful and well-maintained, and in a nice location - just a 5-10 taxi ride into town. There are several restaurants that are excellent and just steps away. The private beach and snorkeling steps away is a real plus. The staff is very pleasant and kind, particularly Damian at the front desk. We also enjoyed a massage at the Zazil spa on-site - excellent services with hydrotherapy and very skilled masseuse. The rooms were clean with comfortable beds and amazing views. Would recommend! The only I thing i foresee needing an update would be the bathroom tile work - it's starting to look a little dated/ragged. It's a short ride from the airport so, traveling from Houston, we can be on the beach with a drink in hand in under 4 hours. Win. win.