Swissôtel Al Ghurair Dubai

Swissôtel Al Ghurair Dubai Reviews

Swissôtel Al Ghurair Dubai

Po Box 185051, Umar Bin Al Kattab Road, Deira, Al Muraqqabat, Dubai, Dubai Emirate, 185051, United Arab EmiratesView Hotel Details
Swissôtel Al Ghurair Dubai
Swissôtel Al Ghurair DubaiSwissôtel Al Ghurair DubaiSwissôtel Al Ghurair Dubai
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Swissôtel Al Ghurair Dubai Guest Reviews

4.4/5
Very Good
296 review
Verified reviews
Location4.4
Amenities4.4
Service4.3
Cleanliness4.5
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All reviews(296)
Positive reviews(283)
Reviews with photos/video(55)
Great service(37)
Clean and tidy(35)
Awesome rooms(30)
Near shopping area(26)
Easy to get around(20)
Convenient for shopping(18)
Large rooms(16)
Great value for money(15)
Negative reviews(13)
Said
Classic King Room
Stayed in Jun 2024
Business travelers
20 review
2.5/5
Posted on Jun 23, 2024
The location was good, once you call Receiption the lady was very nice , the two terrible things was Checking in time they keep me about 30 minutes for nothing, and other bad thing is their breakfast the people in that was horrible, because i had 3 days breakfast just attend 2nd day 1st and i ahd bad experience and 3th day I don’t go there to waste my time.
Response from Property: Dear Said,Thank you for taking the time to tell us about your experience at the Swissotel Al Ghurair. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Swissotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amal El Ansari General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair
Memory Hall
Deluxe Room King City View
Stayed in Jun 2024
Other
116 review
5.0/5
Outstanding
Posted on Jun 18, 2024
On top of elegantly claded Alghurair Centre Next to the Union Metro 🚇 So convenient So nice
Response from Property: Dear Clo Leo,Thank you so much for the perfect rating! We are grateful of the time you have taken, and the positive feedback shared about Swissotel Al Ghurair. Thank you for letting us know your satisfaction. We look forward to welcoming you back again soon. Sincerely, Amal El Ansari General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair
Benny the kid
Classic King Room
Stayed in Sep 2024
Solo travelers
34 review
4.5/5
Great
Posted on Sep 12, 2024
Always love the spa (sauna-steam-massage), it's one of the best in the city. Masseuse Jessica is an expert in Thai massage. Pool is open and beautiful in the summer/fall. The hotel service staff was not as attentive as usual and the room not as clean. Staff should be more attentive to customer requests.
Anonymous13
Deluxe Room 2 Single bed
Stayed in Mar 2024
Couples
44 review
3.5/5
Posted on Mar 25, 2024
Clean and big rooms. Accessible to the mall, restaurants, groceries, bus and train stations.
Keira Shef
Classic King Room
Stayed in Sep 2024
Business travelers
10 review
2.7/5
Posted on Sep 12, 2024
Had no time to change hotel, so I had to stay same at the room Opinion still the same It’s a 3 stars hotel
NADHIM
Classic King Room
Stayed in Sep 2024
Travel with friends
66 review
5.0/5
Outstanding
Posted on Sep 9, 2024
Very clean and nice staffs are working there, it’s in the shopping center and easy to get food and stuff
Said
Classic King Room
Stayed in Jun 2024
Business travelers
20 review
3.5/5
Posted on Jun 25, 2024
My expectations and My experience was totally different And the the time i rebooked was the time was expectations too high but it wasn’t
Response from Property: Dear Said,Thank you for taking the time to tell us about your experience at the Swissotel Al Ghurair. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies.At Swissotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair
HopeMedicine Energy Healing
Classic King Room
Stayed in Jun 2024
Couples
68 review
4.7/5
Amazing
Posted on Jun 23, 2024
It’s a nice property and very nice location middle of the city lot of restaurants at walking distance . It has nice pool and nice gym . It’s now over one year I have stayed here many times . We are happy here .
Response from Property: Dear HopeMedicine Energy Healing, We very much appreciate your comments regarding your stay at the {hotel}. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amal El Ansari General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair
thommy Yea
Deluxe Room 2 Single bed
Stayed in Jun 2024
Business travelers
2 review
4.7/5
Amazing
Posted on Jun 29, 2024
Everything is good and worth every penny to stay here. The only upset was the luggage storage service, that I need to leave a luggage in the hotel for 2 days, but the policy might not allow to.
Response from Property: Dear thommy Yea,Thank you for taking the time to share your feedback. We appreciate learning the areas you were satisfied. However, we have noted as well the concerns you have mentioned. Please accept our sincere apologies for the inconveniences you had faced. Rest assured that we will check on this for the needed action to apply. Thank you for bringing your concern to our attention.Hope to welcome you back and experience the actions implemented.Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair
STV7
Classic Twin Room
Stayed in Jun 2024
Solo travelers
4 review
5.0/5
Outstanding
Posted on Jun 7, 2024
I love staying at this hotel! It’s so convenient for anyone why wants to do gold shopping or shopping for dresses and other things. The fact that this hotel is basically attached to a mall is also another plus for food and just general shopping. I’ve stayed here a few times and the rooms are very spacious. Can’t wait to go again.
Response from Property: Dear STV7,We very much appreciate your comments regarding your stay at the Swissotel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair
Chalak Tahir
Classic Twin Room
Stayed in Dec 2023
Business travelers
31 review
5.0/5
Outstanding
Posted on Dec 31, 2023
The service is perfect friendly staff good taste food great location
Monya
Classic Room
Stayed in Jul 2024
Family
2 review
5.0/5
Outstanding
Posted on Jul 16, 2024
It's not my first time here and the service has always been perfect 👍👍👍
Response from Property: Dear Monya,Thank you so much for the perfect rating and for staying with us again. We are grateful receiving your feedback and for letting us know your satisfaction.Hope to see you again.Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair
Alliah
Classic King Room
Stayed in Apr 2024
Solo travelers
3 review
4.7/5
Amazing
Posted on Apr 13, 2024
The lobby was very amazing staff is very approachable and well mannered while doing check in im amazed because mostly other hotels receptions never mentioned any amenities and services they offered but this hotel receptions giving me so much information including their car park key for leaving is the same key door of your own rooms. really amaze. Room is very big and spacious , tidy and clean, i enjoyed my stay here and privacy is really perfect.
Desdaddy
Classic Room
Stayed in Sep 2023
Business travelers
4 review
5.0/5
Outstanding
Posted on Oct 1, 2023
2nd stay here and it is amazing as always. Spacious room and bathroom. Plenty of food choices nearby. Huge mall below the hotel with major retail and grocery outlets.
Guest User
Classic Room
Stayed in Sep 2023
Business travelers
2 review
5.0/5
Outstanding
Posted on Oct 12, 2023
Metro station is just a 5 min walk and many close by local stores and best part it’s attached with a mall you can just walk from the hotel directly into it!