Hotels Near The Ugly Duckling in Edinburgh

Our assessment of our 3 night stay at the Waldorf was mixed. The hotel was very nice and as a Diamond member we were upgraded to a castle view room. The complimentary breakfast was very good and the front desk staff were generally helpful. We did have a problem one night with the light fixture leaking water from the ceiling. This may have been due to a rainstorm one night and staff brought a bucket to catch the leaking water. The biggest problem, however, occurred after checkout. At the time of checkout I was told that the hotel printer wasn’t working so they would email me my receipt. Since all 3 nights were paid for with HH points I asked if there was a zero balance and was told yes. Later that day I received the final bill and was charged over $1,000 on my credit card for all three nights. I immediately called the hotel and was told by in house reservations staff that my reservation had been cancelled when I didn’t show up. I reminded them that we had been staying with them the last 3 nights and had no problem at checkin on the scheduled day. In fact I confirmed our arrival time several hours before checkin. So they didn’t know what the problem was but would talk to the reservations manager when they were free. In the meantime I called the Hilton diamond desk and again was told that someone had cancelled my stay with points and it had been rebooked by someone as a cash stay and they were not sure what the problem was. My points had even been put back onto my account by someone. By now I am a bit irritated. I finally receive a call back from the hotel reservation manager who tells me that the Waldorf had a computer glitch on our arrival date and that all hotel reservations had been cancelled and had to be manually reentered by hotel staff. However, Hilton hotels have no way to make reservations using points so they made them as a cash payment. Thereby the $1,000 bill. Now glitches are bound to occur sometimes. However, all of this angst could have been avoided by telling me at checkin about the problem and I could have immediately rebooked the room using points while standing at the front desk. The hotel did ultimately reverse the charges and apologize. However. this shouldn’t happen at a property like the Waldorf.

I've never stayed in a hostel before, let alone in a former jail revamped as one ! Besides the gimmick, the Court is a wonderful place to stay if you are visiting Edinburgh, whether on a budget or not : fantastic location near the St Giles cathedral (where city tours seemingly start from), super friendly staff and surprisingly clean amenities (first time experience in a hostel so I didn't know what to expect quite frankly). Would definitely recommend !

Lovely hotel only 5 minutes walk from Waverley station and in an ideal position for all the main attractions. Excellent breakfast choice. Easy check in and check out with friendly, helpful staff.

Before check in this hotel, I was little concerned about it since there’s couple negative comment about this hotel. I believed only some room has issue but my room is perfectly fine! The water temperature is great and no other issue. The breakfast is very good, suggest you going down to the breakfast area around 7 if you want to get hot food and quiet breakfast time~ On the other hand, it’s an apartment, so you need to throw your rubbish away, and better to bring personal cleaning equipment as well. It’s a 9/10 rating, it would be great if they fix another washing machine so don’t need to wait for it.

The front desk dealing was excellent. The hotel is at a very convenient location with ample bus service to city centre, u r not in a problem for this. Got 50 pc off for zoo visit. Absolutely family hotel n family environment. Food was also nice. Have really enjoyed my stay.

Visiting Edinburgh Castle of Light, I decided to stay overnight. Room (15) had everything needed; a comfortable bed, hot shower, a hospitality tray and clean towels. I will definitely stay here again.

Firstly, I would like to say that the staff were excellent, they were polite, welcoming and went out of their way to make our stay memorable. I would recommend this hotel to everyone

The room is good, with a view at the door, which is the characteristic of the castle hotel. The service is good, the room is clean, and the space is large. The interior decoration of the room is very classic and very atmospheric.

Compared with the hotels in Skye Island, this place is simply heaven. Although the breakfast variety is small, the scenery is great and it is worth staying for a few more days

It’s a very nice hotel as an IHG group hotel you can be assured about quality . Staff is real nice and friendly . When I arrived I was given a twin room while I booked a double . Not their fault but the partner of trip . Com. No other double available so I asked them to put two single bed together so I won’t fall off at night . Lol. They were dead nice and did it for me. Nice environment not far from the nearby train station. Will defo go back there to stay