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5 star

Riad Fes - Relais & Chateaux
4.6/578 Reviews

Riad Fes - Relais & Chateaux

Fes|0.58km from Musée
First of all, this is absolutely a 5-star hotel in terms of the physical property. The building is breathtaking, the location is perfect, the services offered, from the in-house restaurant to the spa to the rooms are really quite difficult to fault, at least on paper. Unfortunately, this is where the good seems to end. There are a number of recent reviews heavily criticizing the service here. We decided to ignore them, figuring it was likely just a few one-off bad experienced, and that ours would be better. This was a mistake. The service is some of the worst I have received period, from any hotel. The full list of complaints is too long and detailed to really convey here, but suffice to say, the short of it is that we were constantly made to feel a burden to the staff. At every turn, it seems they tried to do as little as possible to assist. One such example, when we asked if they could spell the name of a restaurant they suggested, we were told ”no.” Didn't ask if they could make a reservation for us, escort us to there, or even (god forbid) print out a map or listing of the restaurant, just asked to spell it. When we arrive our first night to a shower drain that failed to function, we had to try 4 separate times to get it repaired, each time them sending up the same person, a bellhop, to do the work, and telling us that we were wrong that the drain was broken. The video we have of the shower overflowing after each ”repair” would seem to suggest we weren't indeed wrong. We asked prior to arrival if they could arrange shipping of some souvenirs home, they assured us it wasn't a problem, I'll let you guess how that turned out. Service was bad to the point that one evening, the bartender running the rooftop bar, which was losing power every few minutes and staffed by one sole bartender for 40+ guests, was evening complaining. The list goes on for much longer, and in some cases, more egregious offenses. Worst of all, when we reached out to the property to share our experience, they failed to even reply. No apology, no cut and paste PR reply, not even an email confirming they had received our (now numerous) emails - just radio silence. The primary issue seemed to be two fold, the first being that the hotel is understaffed, the second being that (some of) the staff that was there seemed to be poorly trained in hospitality. Really, there are too many great Riads and other accommodations in Fes to bother staying here - do yourself a favor and find another.

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Top rated hotels in Fes

Searching for hotels near Musée? Compare room rates and reviews to find your ideal stay.
Riad Ouliya
4.5/554 Reviews
The food and service at Restaurant Ouliya were phenomenal. Rachid and Oyoub were very friendly and attentive, and took their time to make us feel welcomed in a new city. Oyoub even showed us our way back to our AirBnB after dinner.
Dar 7 Louyat
4.6/546 Reviews
A full delight ! We had a wonderful week staying at Dar 7 Louyat. First, the staff is extremely nice, welcoming and helpful. Sufyan speaks many languages, including Chinese, which was very nice for my mother-in-law who speaks only mandarin. Our children (6 and 1.5) felt right away very confortable with Sufyan and Fatima, and could roam around in the Dar with ease and confidence, and play with them. Sufyan was super efficient in organizing transfer, excursions to the middle Atlas etc. The place is a palace ! although Bertrand, the owner, refer to it as a Bourgeois house from the XVth century. The central space where we could spend time and dine, where the children would play, is beautiful, a well of light with columns 30 feet high, with the rooms arranged all around from ground level to the top, and a little fountain in the middle. The place is wonderfully restaurés by traditional materials and artisans. A beautiful terrasse where Fatima would prépare and serve delicious marocain breakfasts with different types of breads and pancakes and crepes, cheese and butter, honey, homemade jams, coffee, squeezed orange juice, mint tea. It was so nice to stay there and enjoy the view, the sound of the fountain. The rooms were very nice, beautiful shower, a perfect blend of tradition and modernity. The wifi is good and I spent two days of work there in the most agréable setting. The location is also very good, right in the Medina, close to the very interesting place Serfarine. And the markets are everywhere around. The whole stay was a perfect delight. We had three diners there and I highly recommend the tagines and couscous etc prepared by Fatima. We’d definitely would love to return.
Hotel & Spa Dar Bensouda
4.7/549 Reviews
The younger brother at the front desk is very enthusiastic, because the language is different... I am very patient to give us directions, help a local guide... The hotel location is too far from the city gate, the luggage is manually dragged by the workers... difficult to find, they will not find it. I will get lost in the old city...
Riad Rcif & Spa Originale
4.6/548 Reviews
Breakfast is a local breakfast, see the picture, relatively plain. I like to eat meat in the morning so it is not very appetizing. The hotel itself is really beautiful, the official website said that the 13XX Pasha Palace was refurbished and refurbished. The hotel is located in the old town and is convenient to wherever you go. But the Old City is harder to find, so you must not miss the sign on the wall when you walk! Finally, in a digression, I encountered a small gangster who forced the way to lead money in the alley. Don't want to save money for the sake of saving money!
Riad le Petit Patrimoine de Fes
4.4/511 Reviews
Le Riad est au cœur du Médina, l'emplacement est très pratique pour la découverte de Fès. Notre séjour était un pur bonheur, la chambre était spacieuse, propre, bien décorée et chaude. Le personnel est un coup de cœur, il était à la hauteur de l'hospitalité marocaine, très aimable, agréable et aux petits soins. Nous avons adoré le thé et les petit déjeuner, copieux et variés, en terrasse, la vue est juste magnifique, idéal pour commencer et finir la journée. Je recommande vivement cet établissement si vous voulez rendre votre séjour à Fès inoubliable.
Riad El Bacha
4.4/54 Reviews
It is a courtyard residence, a family hotel with local characteristics. It is very close to the small blue door. In the ancient city, the entire hotel has only five rooms. The suite I booked on the second floor is very large, with a large bed and two small rooms. Beds, sofas, toilets and bathrooms are relatively small, and the entire ancient city can be seen from the roof on the third floor. The scenery is good. The breakfast is well prepared, and the price is not expensive, which is not bad. By the way, everyone remembers to bring slippers and toothbrushes and toothpaste when you go to Morocco. Basically, the hotel does not provide these.

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