Orka Boutique Hotel Reviews

During my recent stay at Orka Boutique Hotel, I encountered numerous service failures that significantly detracted from my visit to Fethiye, a location I had limited time to explore. My scheduled check-in at 14:00 was delayed without justification, despite my early arrival at 13:30. The front desk was unprepared, and I was instructed to return at 15:00. Upon my return, I was further delayed as the room was still not ready, prompting an additional wait after intervention by my booking platform, Trip.com. When I finally accessed the room at 15:30, the conditions were unsatisfactory: the bathroom floor was soaked, the kettle was broken, and the linens and desk surfaces were unclean. Despite reporting these issues, the hotel's response was inadequate. The manager offered only a re-cleaning of the room and disclaimed responsibility, attributing the mishaps to inexperienced staff rather than systemic issues within the hotel’s operations. Frustrated by nearly a half-day's delay, I decided to switch hotels and sought a full refund, which the hotel manager regrettably declined. This decision disregarded the considerable inconvenience caused and reflected a troubling indifference to guest satisfaction. After my departure, further attempts by Trip.com to obtain a refund from the hotel were unsuccessful. The manager's refusal to address the issues substantively not only compounded the initial grievances but also demonstrated a profound failure in customer service. As a seasoned traveller who has visited numerous countries, I have rarely encountered such a dismissive attitude towards guest concerns. This experience at Orka Boutique Hotel stands out as the epitome of service failure, highlighting a significant need for managerial accountability and improved customer care. Prospective visitors should be wary of this establishment, as my experience indicates a severe disregard for guest convenience and satisfaction. Moreover, the hotel is situated in a bustling urban area, both in front and behind, which greatly detracts from the peaceful, quiet environment typically desired for a holiday. Despite its ostensibly prime location, the constant noise significantly undermines the potential for a relaxing stay. Additionally, the facilities at Orka Boutique Hotel leave much to be desired. The reception area is particularly inadequate, confined to a mere 10 square meters with a small window and no seating available. Guests are forced to stand while waiting to check in, which, coupled with the apathetic demeanour of the front desk staff, further diminishes the overall hospitality experience. This lack of basic comforts and poor customer service at the reception starkly contrasts with the expectations set by the hotel's promotional materials, highlighting a significant shortfall in both amenity provision and guest treatment.

Great location . Great views . Great staff . Nice room with fridge , tea coffee facilities and TV. Shower was cold but probably a solar thing as it was early March . Staff were great and I would definitely stay again .

Absolutely loved my stay at Orca Boutique Hotel. The view from the bedroom was spectacular and the convenient location meant direct access to the waterfront.

We had an amazing experience. The hotel is located in a very lively place with many restaurants and shopping stores around it. We booked a superior room with sea view and the view was gorgeous where you can see the harbor, the sea, and the mountains. The room was spacious and allowed us to feel comfortable throughout our vacation. Fuat in the reception is an extraordinary person. He made our vacation one of a kind by suggesting excellent excursions with an excellent tourist company and booking for us a marvelous restaurant in one of the Islands with a great sunset view. Fuat is extremely helpful and truly a nice guy who made a difference to our experience as he is very kind and helpful.

Very good service

Sanitation and facilities: average. Environment and transportation: The environment is very good. The sea is outside the window. Parking is not very convenient because the road to enter is relatively narrow.

The location is very good, right next to the port, and it is very convenient to go out to sea. There are also many restaurants nearby, which is very convenient for eating. There is a restaurant downstairs that opens very early, so you can have breakfast!

The location of the hotel is very good, right next to the pier, and there is a cafe on the first floor. By the way, the cakes in the cafe on the first floor are also good. I tried almost every flavor of cake during my stay. Back to the room, there is a jacuzzi, a wide view, and there is enough space to entertain friends when they visit. In short, it is worth recommending. If I go again, I will choose this hotel again.

The view is OK, the environment is really average, the bathroom is very dirty, it's been a long time, worse than 7 days. There will be no hot water at night. There is a commercial street downstairs, and it is very noisy when the window is open at night.

This hotel was a surprise to us: the room was large and clean. The sea view room we booked had a balcony facing the harbor and a pleasant view! The only drawback is that there is no breakfast in the hotel. There is a very good coffee shop on the first floor, which only opens around 9 o'clock in the morning.

The room is small, the facilities are old, the toilet and hair dryer were broken, they were fixed the next day. The front desk let me use the staff toilet first. It is close to the beach, there are night clubs, the glass is soundproof, but those who are sensitive to sound will be disturbed. It is conveniently located in the center of the town, there is a supermarket next to it, and the bus station is 2 kilometers away.

Nice small hotel on the first line of the port with beautiful ships. From our window there was a beautiful view of the sea, ships, and the square next to the hotel. Overall I liked everything.

The sea is right outside the door, which is very good. Supermarkets and Chinese restaurants are very close, which is very convenient. Bathroom supplies are all available. It is very friendly and convenient for people who forget to bring these things when they go out.

The room is very nice, the environment is very good, sea view room! It's very convenient to eat around, and you can park your car for free. When parking, you can give the key to the front desk, and the front desk will help you move your car.