Hotel Indigo Florence, an IHG Hotel

Hotel Indigo Florence, an IHG Hotel Reviews

Hotel Indigo Florence, an IHG Hotel

Via Jacopo da Diacceto, 16/20, Florence, Tuscany, 50123, ItalyView Hotel Details
Hotel Indigo Florence, an IHG Hotel
Hotel Indigo Florence, an IHG HotelHotel Indigo Florence, an IHG HotelHotel Indigo Florence, an IHG Hotel
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Hotel Indigo Florence, an IHG Hotel Guest Reviews

4.4/5
Very Good
122 review
Verified reviews
Location4.4
Amenities4.4
Service4.5
Cleanliness4.5
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All reviews(122)
Positive reviews(118)
Reviews with photos/video(28)
Convenient location(30)
Easy to get around(23)
Close to train station(21)
Delicious breakfast(19)
Well decorated(10)
Too noisy(10)
Well designed(6)
Friendly front desk staff(6)
Negative reviews(4)
Guest User
Standard King Room With Balcony
Stayed in Nov 2024
Couples
1 review
4.0/5
Very Good
Posted on Nov 28, 2024
Near the train station on the quieter part of it! Less than 10 mins. Service can be inconsistent for example one day the balcony was not clean! Tea bags not replace etc.
sp5151
Premium King Room With Single Sofa Bed
Stayed in Sep 2024
Couples
11 review
2.2/5
Posted on Sep 11, 2024
Location is a bit far off from city center and it’s on the quiet side of SMN Train station. It’s good only if you transit between cities by train. The staff lady at check-in was friendly and helpful. but we had a horrible check-out process. We’d already paid for the stay a couple months ago but they were trying to recharge me again at checkout, saying that they cannot contact Trip.com agent. (it is non of my problem) The hotel manager insisted me to pay again for the stay. it was ridiculous. At the end, we left the hotel without paying as requested but a few days later they charged me €92 more on my credit card that I gave information at check-in. It felt dishonesty and being unfair experience staying at this hotel here.
PNovit4
Premium King Room With Single Sofa Bed
Stayed in Dec 2024
Family
8 review
5.0/5
Outstanding
Posted on Dec 22, 2024
The hotel is perfect for stay in Florence, great location, located in city centre, just 5 mnt walk from train station. Within walking distance to the museums, Duomo, Palazzos and everything. Hotel is like brand new, room quite big, and staffs are very friendly and helpful. Very happy with our choices of the hotel
Jasveen
Standard Queen Room
Stayed in May 2024
Couples
16 review
3.7/5
Posted on May 20, 2024
Clean hotel that is very near the train station - we walked with our heavy luggage and did not face any issues. There's an amazing Indian restaurant called haveli 50 metres from this hotel - we had tons of Italian food on our trip and went to haveli for dinner one time and it was amazing to try indian food in italy.
Response from Property: Dear Guest,thank you for choosing Hotel Indigo Florence! We're delighted to hear about your convenient stay near the train station - perfect for rolling in with luggage! And how lucky to have a fantastic Indian restaurant, Haveli, right next door. We're glad you enjoyed a delicious change of pace during your Italian adventure.Sincerely,The Guest Relations TeamHotel Indigo Florence
Frausk
Standard King Room
Stayed in Apr 2024
Family
6 review
5.0/5
Outstanding
Posted on May 3, 2024
Less than 10mins walk from the Firenze S.M.N train station, staff are friendly, the room is clean. Stayed for two nights and the experience is great.
Response from Property: Dear Guest,delighted you enjoyed your stay! Perfect location, friendly staff, clean room - that's what we strive for. Thank you for choosing Hotel Indigo Florence.Sincerely,The Guest Relations TeamHotel Indigo Florence
Alfred GA
Premium King Room With Single Sofa Bed
Stayed in Aug 2024
Family
8 review
4.5/5
Great
Posted on Aug 23, 2024
The design of the room is amazing which is large enough and very clean. Mini bar is free with very nice gift to the guests. Just 10 mins to walk to the town with the parking available in the hotel.
Anonymous User
Single Bed Room
Stayed in Nov 2024
Solo travelers
18 review
4.2/5
Very Good
Posted on Nov 25, 2024
very convenient location with walkable distance to the train station
Guest User
Standard Room
Stayed in Mar 2024
Travel with friends
13 review
3.7/5
Posted on Mar 27, 2024
The standard room is small and toilet super small as well
Abdulaziz Saleh A
Standard Queen Room Accessible
Stayed in Nov 2024
Business travelers
6 review
3.7/5
Posted on Nov 15, 2024
Hotel is good and nice location but furniture is quite old
JZuo
Standard King Room With Balcony
Stayed in Jun 2024
Family
2 review
5.0/5
Outstanding
Posted on Jun 8, 2024
Everything is great. The location is close to the major train station and good for domestic travels. Breakfast is brilliant. The room is a bit small but got everything you need. The only problem is mosquitoes - each day we found 3 of them. No idea if they came in through the balcony or during cleaning. Wish this to be improved soon!
Response from Property: Dear Guest,Thank you for taking the time to share your feedback about your recent stay at Hotel Indigo Florence. We are delighted to hear that you enjoyed our convenient location, brilliant breakfast, and well-equipped rooms. It is wonderful to know that these aspects of your stay met your expectations.We sincerely apologize for the inconvenience you experienced with mosquitoes. Your comfort and satisfaction are our top priorities, and we understand how this issue could have affected your stay. We are currently investigating how the mosquitoes may have entered your room, whether through the balcony or during cleaning, to ensure this does not happen in the future.Our team is committed to maintaining the highest standards of cleanliness and comfort, and we will take the necessary steps to improve this situation promptly. We appreciate your understanding and patience as we work on this matter.Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back to Hotel Indigo Florence soon, ensuring a flawless and enjoyable experience for you.Warm regards,The Guest Relations TeamHotel Indigo Florence
Nickson Fong
Standard Queen Room
Stayed in Apr 2024
Couples
5 review
5.0/5
Outstanding
Posted on May 5, 2024
All perfect.Clean and room feels comfortable.A slight touch of playful luxury.Breakfast spread was fantastic.5 mins walk from main station.Walking distance to all Florence attraction.
Response from Property: Dear Guest,We aim for perfection, and it sounds like we hit the mark! Thank you for appreciating the clean, comfortable room with a touch of luxury, the fantastic breakfast, and our unbeatable location. We're thrilled you enjoyed exploring Florence from Hotel Indigo.Sincerely,The Guest Relations TeamHotel Indigo Florence
Guest User
Premium King Room With Single Sofa Bed
Stayed in Aug 2024
Family
19 review
4.5/5
Great
Posted on Aug 29, 2024
There is a kind of smell in the room. Others are satisfied.
Guest User
Standard King Room
Stayed in Jul 2024
Couples
2 review
4.7/5
Amazing
Posted on Aug 21, 2024
Great stay near the train station. This hotel is outside the ZTL.
Guest User
Standard King Room
Stayed in Mar 2024
Couples
10 review
3.5/5
Posted on Mar 14, 2024
Room was renovated newly which is nice. Location is also very accessible to Florence station. However, on the last night, the hot water was not running well.
IOANNIS S
Standard Room
Stayed in Feb 2024
Travel with friends
7 review
4.7/5
Amazing
Posted on Feb 14, 2024
Everything was perfect.Clean.Delicicius breakfast.Naer train station.Helpfull stuff.