Hilton Foshan Shunde

房間巨冷，房間小冰箱還是鎖住的。。。一言難盡

The hotel facilities are quite good, and the best location is connected to a large shopping mall, so guests don't have to worry about eating and entertainment, and there is somewhere to go shopping even in rainy weather. It was too late and too hasty to book this time, and I accidentally booked the wrong deluxe twin room. I originally planned to arrange a free upgrade to a double room with the hotel on site because of my "birthday", but the front desk politely rejected my request because the price of the two room types was different, and said that I could only upgrade to an executive twin room.  However, after checking in the room, I found that the room type was the original deluxe twin room and was not upgraded to an executive twin room. Moreover, the time for cake delivery was also unreasonable. Originally, we only planned to report the matter to the hotel so that the hotel could review it afterwards. Who would have thought that after reporting the matter, the hotel would give us a series of surprises. I would like to sincerely thank everyone at the front desk and catering department of the hotel, especially Sunny (hope I remember her name correctly😅). She arranged a hotel breakfast for us one day, and the catering department specially arranged a member-only seat and cooked Shunde Fish Longevity Noodles for me to celebrate. The most surprising thing was that when the newly designated time for cake delivery came, the catering department rolled out the decorated dining cart and happily gave me a special "Clay Rice" birthday cake and champagne, which made me have a heartwarming and happy birthday. Surprise birthday time. No matter how high-end or luxurious the hotel's hardware facilities are, if the person delivering the service has no smile or care, the guests will only receive harsh treatment. However, if you can pay attention to your guests and give them more smiles, this will be enough to leave a good impression on them. This time I experienced different treatments from Hilton Hotels before and after, which proves that the hotel still values ​​its guests and its 5-star value.

什麼都好，就是服務差