Top 5-Star Hotels in Frankfurt

This is a 100% honest review. And i will try to write as much to help other Customers who are looking for Hotels to book. I know how hard it is to read Reviews and all, but i hope this will help. This Hotel has the best service of all! From the Valet Parking, to the Receptionist (who speaks perfect English), to the Room! ROOM: First impression in entering the room, was.. WOW. IT SMELLS CLEAN AND GOOD! It is big enough for 2. They provided us 2 free Water Bottles, they have Shampoos, Body Soap, and Lotion. The Pillows are Comfortable, Bed is really Big (but don’t expect too much) it is just good enough to sleep. If you’re looking for EXTRA comfort for sleeping, this is not the one for you. They have Airconditioning (which is really important), and it works PERFECT! BREAKFAST BUFFET: They have wonderful WAITERS AND WAITRESSES! They will go extra mile for you like when you get your Coffee yourself, they will offer to do it for you. It gives a lot of choices when it comes to Food. Their FOOD is superb! I still can’t get over with the Waffles 😅 it is true that it’s a little bit Pricey, but if you’re a Breakfast Person, i would highly recommend you to get this one! 😊 Overall experience, it was excellent!

Frankly (haha), this Marriott has me sold on all Marriotts. They let us check in early and gave us a complimentary upgrade. I thought that maybe it would be a bigger room or a higher floor, but it wasn’t JUST that - we basically ate for free during our stay in the city. The breakfast spread is to die for (a full honeycomb and carafes of apfelwein were highlights for me) and the club was accessible 24/7, so we could just pop in to grab coffee or water bottles (in sustainable cardboard packaging, actually) to go. The evening happy hour is the happiest of hours: basically a full dinner buffet that changes from one day to the next. Seriously, instead of going out on the town, my brother and I just sat in front of the fireplace in the lounge, drinking regional beers, wines, and mimosas (alongside a delectable sticky bread pudding with vanilla bean sauce). Seriously, I could go on about this place. Friendly staff, comfortable accommodations, full range of quality toiletries - much better than what I’m used to in large European cities. I will stay here every time I return to Frankfurt.

The hotel is slightly older Meals are also very average After we arrived after a long-distance flight, we communicated with the hotel to see if we could check in an hour earlier. Because we had children, the hotel was very pushy and rigid. The reply was that if we wanted to arrive in advance, even just one hour in advance, we would have to pay to upgrade to a more expensive room type. At that time, I saw that there were still rooms available temporarily, which means that such an expensive hotel was unwilling to adjust rooms for us when there were rooms. They did not consider our feelings and just let our family sit in the lobby and wait without anyone caring. , the feeling is very bad!

I have been staying at this hotel for more than 3 months now and was more than excited after hearing a JW Marriott would open in Frankfurt (also the first one in Germany at that time). After living in hotels in Frankfurt for more than 3 years, I knew that staying at the JW Marriott would be a different story as it provides beautiful skyline views (sunset towards the skyline and sunrise on the other side towards the Taunus) and is as central as it gets. As an ambassador elite I was always upgraded to a suite, mostly the skyline suite because nothings beats this view - see pictures attached. Even though the hotel may need some renovations in some parts, it still provides all the necessities you can think of. The skyline suites include an amazing bathtub, big mirrors, seating area and the unique skyline view which you can be seen from the bed when waking up or going to sleep. The staff is very attentive, extremely friendly and is trying to make the best out of your stay. Thomas from the front desk, Mr Nickol, the girls at breakfast and the two guys there as well are extremely friendly and highly trained professionals. As the hotel does not provide an executive lounge at this point, Elite members get a free breakfast with an la carte dining (recommendation: chef‘s choice) and lots of varieties at the breakfast buffet. For someone like me who wants to stay fit during travels, the JW Marriott Frankfurt has a collaboration with the Fitness First My Zeil meaning you can access a fully equipped gym when staying here and not just a treadmill or 5kg weights - one of the biggest plus of this hotel. Staying at Marriott hotels full time for the last 6 years, I can really see the differences. Unfortunately that hotel life comes to an end now, but the JW Marriott couldn’t have been a better ending to that hotel life. THANK YOU TEAM. This hotel is highly recommended if you want a special treat, the most central location and the full Frankfurt skyline experience.

We visit this hotel for one night using AMEX FHR for the booking. We are upgraded to a junior suite #569 at check in. This is the top floor at the hotel. The view from the room is rooftops, but the room is large and recently updated with every creature comfort. The bathroom is large featuring double sinks, toilet with bidet and separate tub/large shower with electronic temperature controls. There is a non functioning lighted makeup mirror and TV for the bathtub. AC for the room does not cool well but we were provided a fan to help. There are plenty of electrical outlets for charging. Staff are generally very friendly, but wait staff at the terrace lounge and breakfast are not particularly attentive. The lady working the egg station for breakfast is a little snooty. The breakfast buffet is okay but not what I expect in terms of variety for a hotel of this stature. In spite of the minor issues I plan to visit this hotel again.

We stayed here for one night before we flew out of Frankfurt home to the U.S. I picked it because it was right across the street from the train station (or so someone told me). It's technically not ”right across the street.” You need to cross the street and walk maybe a block, turn left and it's right there, just in case you're like us and dragging luggage with you. There are also taxis that just sit outside the hotel if you ever need one. We are also Bonvoy members and I had enough points so that I could pay cash and points for this hotel. I reserved a junior suite because we needed a room that could accommodate us and our 12-year-old daughter. It is surprisingly difficult to find this in Europe. I called the hotel when I booked the room maybe a month or two in advance to make sure that the junior suite could indeed accommodate us and I was told it would (the pictures of this room on the Bonvoy website are not clear--where exactly in the room is the extra bed? There isn't one. It's a rollaway. This is why I called). When we arrived, there was some confusion or a problem with getting our room with an extra bed, and that's when I reminded them that I specifically called the hotel and asked if such a room could accommodate us and I was told yes. Whatever the problem was, they got it sorted out and we had a rollaway delivered to our room when we got up there. My suggestion is that if you need an extra bed(s) for your kids, call them the day before you arrive to (re)confirm that there will be a rollaway and/or the room you reserved will indeed accommodate your family. The junior suite is not very big, but it was fine for the three of us for one night. It's true that the hotel is not in the nicest area, but you can walk to the Rhine and restaurants. If I were staying more than one night and didn't have to fly out early the next morning, I would have stayed farther in town. The bed was very comfortable. I thought the breakfast was good--at least it was a lot better than the breakfast at the other hotel where we stayed before coming to Frankfurt, lol. The eggs were not rubbery and overcooked, and the food selection was just better overall.

The overall stay in The Westin Grand was good as the location is very good which is just 2 minutes walk to the train station. And if you turn right & walk further up, it will lead you to the shopping areas like Galeria, H&M, Zara, My Zeil etc. As you continue to walk further up, you will be at the shopping belt with all the luxury brands & also Alte Oper with many dining options. So they are all within walking distance if you are not tired to walk. If not taking the train is just 1 stop to the Galeria & you can access through the supermaket of the mall at the basement. I was given the room at second level so there was not much view from my room. The service at the reception was good & polite & also the hospitality staff who helped us in the luggage after we arrived. He was from Utopia & he was very friendly & chatted with us for a short while after sending our luggage to our room. The restaurant staff were also very friendly & attentive. The breakfast buffet menu is the same every morning. If they can change every 2 days will be good so we will not get sick of eating the same food every morning as I stayed there for almost a week. But overall the quality & the food taste were good for me. The room is not very big but also not too small. There 3 setbacks which is the bathroom design, toilet amenities & the housekeeping. If not, I would have given the hotel a 100 thumbs-up. The shower area does not have a door to close & the floor level is the same as the basin area. So the water will flood the whole toilet floor if you are splashing & using the shower head. I had to use the ceiling mount shower as the water flow was not as great as the shower head to prevent ponding in the toilet floor. The design is a problem & the toilet is cramp if 2 persons are standing inside. You need to bring along your own toothbrush & toothpaste, cotton buds, shavers for men & shower cap for ladies as the room does not provide any basic toilet amenities except hand soap, body lotion, hair dryer, iron with ironing board, bathroom slippers, towels, & lavender aroma oil for sleeping. The housekeeping was not up to standard although they kept the room clean. They did not place back my toiletries in order & sometimes all over the basin area. They also accidentally threw away my disposable shaver. They also did not check the volume level in the shower gel whether it was finished & I needed to call them to request to top up. They also do not change the bathrobe even I placed it on the bathroom floor as I wanted to change to a new one after wearing for 2 days. One day, the housekeeper also forgot to close the window & we were wondering why the room was cold at night even after I increased the room temperature. I only discovered the next morning when I opened up the curtain. They also did not refill the stirrers at certain days as I drank the free Nespresso coffee in my room every morning. I hope the hotel management will look into the housekeeping & to give more thoroug

From eight years ago to now, as long as the flange is the two hotels. Jumeirah or Roomers. There is never any disappointment. This time is no exception. Perfectly designed for the perfect hotel. The atmosphere makes people feel that this money is willing.

This hotel is the red headed step child to the Sheraton next door. There is no lounge at this hotel (The one in the Sheraton is closed too). You get breakfast, which is quite good, instead...but of course it's at the Sheraton. Also, the Sheraton lounge, which you're supposed to have access to is closed with some strange green lock box on it. The room was nice, and spotless. Finding it was very easy by car using Google Maps, but the crowd of people smoking around the parking garage entrance smelled terrible and wafted a bit into the hotel. After I dropped off my car at the rental desk (In Terminal 2), figuring out that I had to go to Terminal 1 kind of like going to the banhoff there was confusing at best. Everything closes here at 10:30, even room service, so don't expect food if you get in late beyond some cold things in the display case. The room itself was great. I was upgraded to a suite with two bathrooms, and a living room. The master bathroom vent did not work, so you you did anything smelly in that bathroom, you would have to live with it for some time. Fortunately, I soon realized that the vent in the ”guest bathroom” worked, so handled those things there. The biggest issue was the electrical. There are master switches that turn everything off. Some are on the bed, some are by the doors, if you turn that off, then you can't turn on any bathroom light without going back to the bed, turning on all the switches on the side of the bed until you get the master one...then blinding yourself because you've turned on every light in the room accidentally. Super confusing. The plus side is there is a nice not blinding light near the bed you can use...if you can figure out what to turn on/off to get it on by itself. The refrigerator is one of those stupid vending fridges like they have in Vegas etc...but they aren't using it (yet?) so there is no room in there for your stuff. 2 German beers and a water bottle, and you're done. The internet was a just okay 30Mbps. It was surprisingly quiet in spite of being between a train station and an airport. Also, to the author of ”“Hard to find and no privacy in bathroom”, an earlier review, complaining about the X and Y on the wall as towel hangers...perhaps you didn't notice the other letters everywhere else too. This hotel is located about 20 miles away from Maintz, where Gutenberg invented the printing press. Your subtle slap in the face really was just your lack of education and American privilege showing.

Take the children, the environment is very good