lisajin
September 2, 2024
We booked three rooms in total. Several very unpleasant things happened!
1. When we arrived, we drove and asked the hotel if there was a parking lot. They gave us a paid parking lot that could only be used for night parking. They said that the car could be parked in front of the hotel the next morning, but they had to be informed in advance. The next morning we took the car to the airport to return it because it was a bit expensive. When checking out they said they would charge us for parking. We said, there is no parking, and we didn’t tell you where to get the parking fee if you need a parking space? I wonder if they will deduct our money from the pre-authorization.
2. The water faucet and hot water in one of the rooms was broken. I asked the hotel to repair it and said it would be fixed on the same day. However, when I returned to the room the next day, it was still broken. When I asked the hotel how to deal with it, they said, whatever. I said I wanted to file a complaint against them, but they still said it was okay.
3. When checking out, I took a breakfast receipt saying that someone of us had breakfast on 9/1, and the receipt was for room 404 (which happened to be my room). When I saw that the room number had been changed, I asked her what it was. What? She said it was you who had breakfast! I said that I went to mena cafe for breakfast yesterday, and this is not my signature either. How do you prove it's me? She said it’s you. I asked her how to prove it? They have neither proof of room card swiping nor monitoring, so they can just take an order and blackmail guests. Really bad! What's going on in Europe?
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